Definitions of Property and Income

Georgios Christodoulou made this Environmental Information Regulations request to Southern Electric
You only have a right in law to access information about the environment from this authority
This request has been closed to new correspondence. Contact us if you think it should be reopened.

This request has been withdrawn by the person who made it. There may be an explanation in the correspondence below.

Georgios Christodoulou

Dear Southern Electric,

Do you have recorded information on the definitions of property and income; and if yes, please provide the details.

Thank You.

Yours faithfully,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.

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Georgios Christodoulou

Dear Southern Electric,

May we please have a response to our FOI request.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Georgios Christodoulou

Dear Southern Electric,

When may we expect a reply to our FOI request please.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. An Agent will respond to your query as quickly as possible, usually within 5 working days. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Southern Electric

Dear Mr 

Before I look at your account, I need to check a few details. Please
confirm your full name, first line of address and postcode, plus either
your date of birth or account number.

If I can be of any further assistance please don't hesitate to contact me
again.

Kind Regards

Danica Moises

Customer Service

SSE is a trading name of SSE Energy Supply Limited

Registered in England & Wales No. 04094263 and Southern Electric Gas Limited
Registered in England & Wales No. 02716495, both members of the SSE Group

The Registered Office of SSE Energy Supply Limited and Southern Electric Gas
Limited is No. 1 Forbury Place 43 Forbury Road Reading RG1 3JH

[1]www.sse.co.uk

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References

Visible links
1. http://www.sse.co.uk/

Georgios Christodoulou

Dear Southern Electric,

This is a generic FOI enquiry - and not account specific.
Please kindly respond.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We're really sorry, due to the continued Covid-19 outbreak, we may take longer than we'd like to respond to you. Your query is really important to us, however at present we're prioritising emergencies, for general queries our on-line services at sse.co.uk are available 24-7, where you can sign up with us, view your bills, change your tariff, give meter readings, make a payment and much more. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Southern Electric

Dear Mr Christodoulou

To help you with this, I just need you to confirm: Customer account number
/ first line of address and postcode, and Customer account name.

Kind regards

Danica Moises

Customer Service

--Original Message--
From: [FOI #638362 email]
Date: 20/03/2020 13:50:04
To: [Southern Electric request email]
Subject: Re: [EXTERNAL] Environmental Information Regulations request -
Definitions of Property and Income [#12971509]

Dear Southern Electric,

This is a generic FOI enquiry - and not account specific.
Please kindly respond.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou

Dear Southern Electric,

I repeat, it is not an account specific FOI enquiry.

Kindly comply, or state that you are refusing to respond to this FOI enquiry.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We're really sorry, due to the continued Covid-19 outbreak, we may take longer than we'd like to respond to you. Your query is really important to us, however at present we're prioritising emergencies, for general queries our on-line services at sse.co.uk are available 24-7, where you can sign up with us, view your bills, change your tariff, give meter readings, make a payment and much more. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Southern Electric

Dear Mr Christodoulou

Thank you for the documentation but you have not specified what
information you are wishing to receive ,and once we have the
specific request we will email it to correct team and then they will be
back in touch but due to the covid 19 we have no timescales due to
staffing levels and also we're dealing with emergencies first.

I hope you understand.

If I can be of any further assistance please do not hesitate to contact me
again. Should you prefer to discuss the matter over the telephone, please
contact us on 0345 071 9710, our office opening hours are Monday to Friday
8am to 8pm and Saturday 8am to 2pm.

Kind regards

Venchito Jr Viojan

Customer Service

--Original Message--
From: [FOI #638362 email]
Date: 20/03/2020 16:42:07
To: [Southern Electric request email]
Subject: Re: [EXTERNAL] Environmental Information Regulations request -
Definitions of Property and Income [#12971509]

Dear Southern Electric,

I repeat, it is not an account specific FOI enquiry.

Kindly comply, or state that you are refusing to respond to this FOI
enquiry.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou

Dear Southern Electric,

This is what I asked for:

Do you have recorded information on the definitions of property and income; and if yes, please provide the details.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We're really sorry, due to the continued Covid-19 outbreak, we may take longer than we'd like to respond to you. Your query is really important to us, however at present we're prioritising emergencies, for general queries our on-line services at sse.co.uk are available 24-7, where you can sign up with us, view your bills, change your tariff, give meter readings, make a payment and much more. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Southern Electric

Dear Mr Christodoulou

I forwarded your concern to the relevant department.

I recommend that you wait on the response of the said department.

I hope I was of assistance to you.

If I can be of any further assistance please do not hesitate to contact me
again. Should you prefer to discuss the matter over the telephone, please
contact us on 0345 071 9710, our office opening hours are Monday to Friday
8am to 8pm and Saturday 8am to 2pm.

Kind regards

Venchito Jr Viojan

Customer Service

--Original Message--
From: [FOI #638362 email]
Date: 01/04/2020 22:46:40
To: [Southern Electric request email]
Subject: Re: [EXTERNAL] Environmental Information Regulations request -
Definitions of Property and Income [#12971509]

Dear Southern Electric,

This is what I asked for:

Do you have recorded information on the definitions of property and
income; and if yes, please provide the details.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou

Dear Southern Electric,

When will we get a response please.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Thank you for your email. We're really sorry, due to the continued Covid-19 outbreak, we may take longer than we'd like to respond to you. Your query is really important to us, however at present we're prioritising emergencies, for general queries our on-line services at sse.co.uk are available 24-7, where you can sign up with us, view your bills, change your tariff, give meter readings, make a payment and much more. Please do not reply to this email as this is an automated response.
www.southern-electric.co.uk

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Southern Electric

Dear Mr Christodoulou
I apologise for the delay on my response and the  inconvenience this may
have caused.

Due to the current pandemic, we have limited staff only and are
prioritising emergency cases as of now.

I hope you understand.

If I can be of any further assistance please do not hesitate to contact me
again. Should you prefer to discuss the matter over the telephone, please
contact us on 0345 071 9710, our office opening hours are Monday to Friday
8am to 8pm and Saturday 8am to 2pm.

Kind regards

Venchito Jr Viojan

Customer Service

--Original Message--
From: [FOI #638362 email]
Date: 04/05/2020 15:09:22
To: [Southern Electric request email]
Subject: Re: [EXTERNAL] Environmental Information Regulations request -
Definitions of Property and Income [#12971509]

Dear Southern Electric,

When will we get a response please.

Yours sincerely,

Georgios Christodoulou

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Georgios Christodoulou

Dear Southern Electric,

This is a generic, and not an account specific, FOI Request:

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Southern Electric's handling of my FOI request 'Definitions of Property and Income'.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

Georgios Christodoulou

Georgios Christodoulou

Dear Southern Electric,

May we have an update on our request for an internal review as Southern Electric has not responded to our FOI Request.

Yours sincerely,

Georgios Christodoulou

Southern Electric

We've noticed that your query could be about a potentially dangerous situation. If this is the case, please contact us immediately. Do not wait for a reply. If you smell gas or think you have a gas leak, call the free Gas Emergency Services line immediately on 0800 111 999. In the event of an electricity power outage or electricity emergency, you'll need to contact your electricity network operator.
www.southernelectric.co.uk/HelpAndAdvice...
If you haven’t contacted us about a potentially dangerous situation, you don’t need to take action. We’ll get back to you as soon as possible, usually within one working day.

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Georgios Christodoulou

Dear Southern Electric,

I would like to withdraw this request.

Yours sincerely,

Georgios Christodoulou

Southern Electric

Dear Georgios Christodoulou

Thank you for your email. I hope you and your family are safe.

Please accept our apologies for the delay in contact, as I'm sure you can
understand we are currently working on minimal staff and hours due to the
self-isolation rules and furlough.

To allow me to assist you further, due to data protection law, please
confirm your full name, full address including postcode, account number
and I will happily look into your query.

Should you prefer to discuss the matter over the telephone, please contact
us on 0345 026 2658, our office opening hours are Monday to Friday 8am to
8pm and Saturday 8am to 2pm.

 

 

Kind regards

Analyn Advincula

Customer Service

--Original Message--
From: [FOI #638362 email]
Date: 13/08/2020 12:08:56
To: [Southern Electric request email]
Subject: [EXTERNAL] Internal review of Environmental Information
Regulations request - Definitions of Property and Income

WARNING: this email has originated from outside of the SSE Group. Please
treat any links or attachments with caution.

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Dear Southern Electric,

May we have an update on our request for an internal review as Southern
Electric has not responded to our FOI Request.

Yours sincerely,

Georgios Christodoulou

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