Definition of "step free access coverage"

Rail Delivery Group did not have the information requested.

Dear Rail Delivery Group,

Knowledgebase has a field for "step free access coverage". Stations are variously listed as having "full", "partial" or "no" step-free access.

Please provide me with the definitions and criteria for these descriptors.

For example, what does "step free" mean? Does it mean that there are literally no steps, such that a station can still be wheelchair inaccessible e.g. through narrow passageways or over-steep slopes? Or are these other factors (though not about steps) included when considering how to categorise stations in this respect?

Also: what does "full", "partial" or "none" mean? Does "full" mean fully compliant with Part M and the PRM-TSI, or does it mean there are no steps? I know of a station where level access is available to all parts of the station but the TOC has marked it as "partially" step free because it's a very long way round from platform to platform (or a barrow crossing), yet another TOC has marked another station with similar access as "none".

Please provide the "official" definitions of what this field and the options in it actually mean.

Thank you

Yours faithfully,

Doug Paulley

Rail Delivery Group

Hello Doug

Thanks for your email about the step free access coverage.
 
I understand would like us to provide you with the definitions and
criteria of step free access coverage.
 
I’ll check this information for you, and I’ll get back to you as soon as
possible.
 
Thanks again for contacting us, and I hope the rest of your day is great.
 
Kind regards
 
Imran J Khan
Customer Relations Team
 
[email address]
  
Please do tell us what you think about the service you’ve received today.
Simply click on the following link to let us know about your experience
with the Rail Delivery Group Information Team:
 
https://www.surveymonkey.co.uk/r/RDGMail...
 

From: [FOI #436588 email]
Sent: 06/10/2017 10:03:00
To: [email address]
Subject: Freedom of Information request - Definition of "step free access
coverage"
 

--------------------------------------------------------------------------

This message originated from outside your organization

Dear Rail Delivery Group,

Knowledgebase has a field for "step free access coverage". Stations are
variously listed as having "full", "partial" or "no" step-free access.

Please provide me with the definitions and criteria for these descriptors.

For example, what does "step free" mean? Does it mean that there are
literally no steps, such that a station can still be wheelchair
inaccessible e.g. through narrow passageways or over-steep slopes? Or are
these other factors (though not about steps) included when considering how
to categorise stations in this respect?

Also: what does "full", "partial" or "none" mean? Does "full" mean fully
compliant with Part M and the PRM-TSI, or does it mean there are no steps?
I know of a station where level access is available to all parts of the
station but the TOC has marked it as "partially" step free because it's a
very long way round from platform to platform (or a barrow crossing), yet
another TOC has marked another station with similar access as "none".

Please provide the "official" definitions of what this field and the
options in it actually mean.

Thank you

Yours faithfully,

Doug Paulley

Rail Delivery Group

Hello Doug

Thanks for contacting us about the definition of ‘Step Free Access’ and
please accept my apologies for the delay in getting back to you.
 
I have passed your enquiry on to Micky Ball - Head of Customer Relations
and Michael Adlington – Accessibility Manager, as I believe they had
previously advised you to forward your correspondence directly to them.
They will be in contact with a response next week.
 
Should you wish to contact them in future, their email addresses are:
 
[email address]
[email address]
 
Thanks again for contacting us, and have a great weekend.
 
Kind regards
 
Imran J Khan
Customer Relations Team
 
[email address]
  
Please do tell us what you think about the service you’ve received today.
Simply click on the following link to let us know about your experience
with the Rail Delivery Group Information Team:
 
https://www.surveymonkey.co.uk/r/RDGMail...
 

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Doug Paulley left an annotation ()

Rail Delivery Group's Accessibility and Inclusion Customer Experience Manager answered on Friday 20th October, by private email,

"Dear Doug

I am writing to you in response to your email sent to the Customer Service email address at the Rail Delivery Group regarding the definitions of step-free access on National Rail Enquiries station pages. Please see your email below:

(snip FOI request)

In answer to your question regarding the definitions of 'step-free' access to stations, this is defined by each TOC separately. So, as you point out, one TOC might state 'full step-free access' whereas another will state only 'partially' because of things like barrow crossings or physically long step-free routes. These station pages are also updated by individuals who may use variations in their terms used. In order for you to get a more accurate answer for each, my advice is to contact each TOC separately."

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