Dear Office of Rail and Road,

Knowledgebase has a field for "step free access coverage". Stations are variously listed as having "full", "partial" or "no" step-free access.

Please provide me with the definitions and criteria for these descriptors.

For example, what does "step free" mean? Does it mean that there are literally no steps, such that a station can still be wheelchair inaccessible e.g. through narrow passageways or over-steep slopes? Or are these other factors (though not about steps) included when considering how to categorise stations in this respect?

Also: what does "full", "partial" or "none" mean? Does "full" mean fully compliant with Part M and the PRM-TSI, or does it mean there are no steps? I know of a station where level access is available to all parts of the station but the TOC has marked it as "partially" step free because it's a very long way round from platform to platform (or a barrow crossing), yet another TOC has marked another station with similar access as "none".

Please provide the "official" definitions of what this field and the options in it actually mean.

Thank you

Yours faithfully,

Doug Paulley

CCT Contact, Office of Rail and Road

2 Attachments

Dear Mr Paulley
 
Thank you for your email of 6th October, which I am handling under the
terms of the Freedom of Information Act 2000 (FoIA 2000).
 
We aim to respond to all such requests within 20 working days of receipt
and a final response will be sent no later than 2nd November.
 
Should you have any queries regarding your request please contact me.
 
Yours sincerely
 
Paul Wilkinson
 

Paul Wilkinson
Senior Executive
Customer Correspondence Team
[1][IMG] 0207 282 2018
[2][email address]
1 Kemble Street, London, WC2B 4AN
[3]http://orr.gov.uk/
Follow us on twitter [4]@railandroad

ORR protects the interests of rail and road users; improving the safety,
value and performance of railways and roads, today and into the future.
 
 
 

Wilkinson, Paul, Office of Rail and Road

2 Attachments

Dear Mr Paulley
 
I write further to your FoI request of 6^th October.
 
Knowledgebase is the database used by the National Rail Enquiries Service
(NRES). Please contact them for the definitions and criteria for the
descriptors you are seeking - [1][email address]. 
I have checked our records and ORR does not hold the information you are
seeking.
 
All the passenger train operators that run services on the national rail
infrastructure are members of the Rail Delivery Group (RDG). You may wish
to contact RDG to see if they have details or issued guidance to the train
operators regarding the descriptors -
[2]https://www.raildeliverygroup.com/contac....
 
Should you have any further enquiries regarding your request, please
contact me.
 
Your rights of appeal under FoIA 2000
 
If you are not satisfied with the way in which your request has been
handled, you have the right to ask for an internal review. Internal review
requests should be submitted within two months of the date of this email,
and should be addressed to the Board Secretariat at:
 
Office of Rail and Road
One Kemble Street
London
WC2B 4AN
Email:    [3][email address]
 
If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner (IC) for a decision.
Generally the IC cannot make a decision unless you have exhausted the
complaints procedure provided by ORR. The IC can be contacted at:
 
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
[4]Tel: 0303 123 1113
Email: [5][email address]
Website: [6]https://ico.org.uk/
 
 
Yours sincerely
 
Paul Wilkinson
 
 

Paul Wilkinson
Senior Executive
Customer Correspondence Team
[7][IMG] 0207 282 2018
[8][email address]
1 Kemble Street, London, WC2B 4AN
[9]http://orr.gov.uk/
Follow us on twitter [10]@railandroad

ORR protects the interests of rail and road users; improving the safety,
value and performance of railways and roads, today and into the future.
 
 
 
 
 
 
 
 
 
_____________________________________________
From: CCT Contact
Sent: 09 October 2017 11:06 AM
To: 'Doug Paulley' <[FOI #436585 email]>
Subject: Request for Information Our Ref FoI 0294
 
 
Dear Mr Paulley
 
Thank you for your email of 6th October, which I am handling under the
terms of the Freedom of Information Act 2000 (FoIA 2000).
 
We aim to respond to all such requests within 20 working days of receipt
and a final response will be sent no later than 2nd November.
 
Should you have any queries regarding your request please contact me.
 
Yours sincerely
 
Paul Wilkinson
 

Paul Wilkinson
<< OLE Senior Executive
[11]<< OLE Object: Object: Customer Correspondence Team
Picture (Device Picture 0207 282 2018
Independent Bitmap) >> (Device [12][email address]
Independent 1 Kemble Street, London, WC2B 4AN
Bitmap) >> [13]http://orr.gov.uk/
Follow us on twitter [14]@railandroad

ORR protects the interests of rail and road users; improving the safety,
value and performance of railways and roads, today and into the future.
 
 
 

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