Dear  Mr Chapman
YOUR REQUEST REF NO 14381  UNDER THE FREEDOM OF INFORMATION ACT 2000
Thank you for your request for information received on the 01.04.2016.
Your request reference is as above.

We will respond to your request as soon as possible and in any event
within 20 working days from the date of receipt of your request.  If you
wish to contact me to discuss the progress of your request, please use the
contact details given below and quote the reference number given above.
Kind regards
Maggie Mc Cormack
Legal Support Officer
Corporate Information Governance Team
Legal and Democratic Services

From:        Paul Chapman <[FOI #325827 email]>
To:        FOI requests at Surrey County Council <[Surrey County Council request email]>,
Date:        01/04/2016 13:18
Subject:        Freedom of Information request - Definition of a Pot Hole

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Dear Surrey County Council,

Please could you confirm the definition of what constitutes a pot hole -
specifically the dimensions that you consider. Also please advise if this
definition has changed in the past 5 years and if so, what were the
previous criteria.

Many thanks.

Yours faithfully,

Paul Chapman

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[FOI #325827 email]

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Dear Mr Chapman

We have considered your request which was for the definition of what
constitutes a pot hole - specifically the dimensions that you consider.
Also please advise if this definition has changed in the past 5 years and
if so, what were the previous criteria.

I now enclose the following information:

We supply this information based on your original request. Please do not
hesitate to contact me at the above address if you have any queries
regarding the information enclosed.  Remember to quote the reference
number above in any future communications.

You are advised that the information attached is subject to copyright in
that it is owned by Surrey County Council and/or its contractor/s unless
otherwise stated.  
The supply of information under the Freedom of Information Act does not
give the recipient an automatic right to re-use those documents in a way
that would infringe copyright, for example, by making multiple copies,
publishing and issuing copies to the public.  You are free to use it for
your own purposes under the “fair dealing” provisions of the Copyright
Design and Patents Act 1998 (S.29 and S.30), which allows use for the
purposes of research for non-commercial purposes, private study,
criticism, review and news reporting.

Any other re-use would require the permission of the copyright holder.
 Details of the arrangements for reusing the material owned by Surrey
County Council and/or its contractor/s can be obtained by contacting the
Freedom of Information Officer on the address below.  Authorisation to
re-use copyright material not owned by Surrey County Council and/or its
contractors, should be sought from the copyright holders concerned. If in
doubt, you should contact the Freedom of Information Officer in the first
instance.]

If you are unhappy with the handling of your request for information and
wish to make a complaint or request a review of our decision, in the first
instance you should contact the County Council, quoting your request
number given above, at:

Freedom of Information Officer
Surrey County Council
Room 134
County Hall
Penhryn Road
Kingston Upon Thames
Surrey
KT1 2DN
[Surrey County Council request email]

If you are not satisfied by the County Council’s response to your
complaint, you have the right to apply to the Information Commissioner for
a decision.  The Information Commissioner will normally expect you to have
exhausted our complaints procedure.  The Information Commissioner can be
contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Yours sincerely

Helen Smith
Customer Care Officer
Surrey Highways - Local Highway Services

If you need to contact us again please complete our form on the [1]Surrey
Highways Website or alternatively contact us on 0300 200 1003.

For more information about what we do, please visit our [2]Surrey Highways
Website

You can follow us on twitter [3]@Surreytravel

We always try to provide excellent customer service. [4]Please let us know
how we are doing.

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References

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1. file:///tmp/www.surreycc.gov.uk/highwaysinfo
2. file:///tmp/www.surreycc.gov.uk/highwaysinfo
3. file:///tmp/www.twitter.com/surreytravel
4. file:///tmp/www.surveymonkey.com/helpus