Dedicated case managers for Universal Credit claimants

The request was partially successful.

Dear Department for Work and Pensions,

In an answer to a Parliamentary question the Minister of State for employment indicated:

“Every Universal Credit claimant in Sheffield has a dedicated case manager based in the Universal Credit Service Centre in Makerfield.” (HC Deb, 10 December 2018, cW).

I would like to understand the roll of the case manager in administering a family’s Universal Credit claim. The experience of clients with UC is that replies in their journal from the service centre are from different people each time rather than a single case manager.

• Could you confirm that each UC claimant has a dedicated case manager allocated to them?
• Could I have any documents describing this role such as the current job description, person specification and pay scales?

Yours faithfully,

Stephen Hucklesby

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
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By the next working day your request will be forwarded to the relevant
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If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
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[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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Stephen Hucklesby

Dear DWP freedom-of-information-requests,

It appears that my query relating to dedicated case managers for Universal Credit claimants has not received a response within the statutory 20 days specified by law. This query received an automated response from your Department on 13 December. Can you confirm that a reply is imminent?

Yours sincerely,

Stephen Hucklesby

Stephen Hucklesby

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I submitted an FOI uder the heading "Dedicated case managers for Universal Credit claimants" on 13 December. This was submitted via WhatDoTheyKnow.com and I recievd an automated response from your Department confirming receipt. After 20 days on 17 January I followed up with your Deaprtment to seek a response. The response is now long overdue.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

I would be grateful for an urgent response. Given the length of time over which this request has been outstanding I will be escalating this to the Information Commissioner on 1 March should I not receive a response before then.

Yours faithfully,

Stephen Hucklesby

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

3 Attachments

Dear Stephen Hucklesby,

I am writing in response to your request for information, received 13
December.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

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