Decision to hire Quietroom Ltd. for "leadership" sessions

Guy Freeman made this Freedom of Information request to HM Revenue and Customs

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

HM Revenue and Customs did not have the information requested.

Dear HM Revenue & Customs,

Please provide me with the contents of any documents in your possession concerning the decision to hire Quietroom Ltd. for the purpose of coaching one thousand of your employees in "using language to engage and lead" [I quote from http://www.quietroom.co.uk/qr/2009/12/21.... This could take the form of (but please do not restrict yourselves to) the relevant call for tenders, internal emails discussing whether to hire Quietroom, the contract you signed with Quietroom, and how and why it was decided to hold such sessions.

I look forward to your response. I remind you that you must do so with regards to the requirements placed upon you by the Freedom of Information Act 2000.

Yours faithfully,

Guy Freeman

HM Revenue and Customs

1 Attachment

Dear Mr Freeman

Please find attached acknowledgement for FOI 2727/10.

Yours sincerely

Freedom of the Information Team

<<FOI Acknowledgement.doc>>

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HM Revenue and Customs

1 Attachment

Dear Mr Freeman,

Please find attached HMRC's response to your recent information request.

Yours sincerely

Teresa Chance

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Guy Freeman left an annotation ()

"In your case we estimate that it will take an additional 10 working days to take a decision on where the balance of the public interest lies. Therefore, we plan to let you have a full response by 10 February 2011."

One piece of "information" released so far:

"With reference to the final part of your request regarding how and why it was decided to hold
such sessions, I am able to tell you that HMRC has an ongoing programme of
communication with its senior managers. Part of this included regular “Leading the Way”
events which are designed to help senior staff to understand the big issues affecting HMRC.
We decided to focus some of these events on helping managers use simple, direct,
unambiguous language with their people and customers through better understanding the
impact that language has on behaviour. Quietroom was contracted to assist us with these.
The history of Quietroom’s involvement with HMRC is as follows:

• Commercial Directorate ran a mini tender in May 2007 to find a language
specialist to develop our language and tone standards and Quietroom was
appointed for that work.
• Communication and Marketing ran workshops in autumn 2007 to launch a
language and internal style guide.
• The Leading the Way sessions were run in spring and summer of 2008.
• Quietroom was subcontracted to work for HMRC through NavyBlue, which
developed our internal visual style guidelines. NavyBlue was at that time among
the companies approved by the Central Office of Information (COI) for
government work. NavyBlue was appointed through a competitive tender process
by COI.
• For the Leading the Way events COI appointed Quietroom as a preferred
language supplier and the work given to them was subject to a mini-tender
process. "

HM Revenue and Customs

1 Attachment

Dear Mr Freeman,

Please find attached HMRC's further response to your FOI request.

Yours sincerely

Teresa Chance

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Guy Freeman left an annotation ()

Conclusion:
"It has now come to light that the information which had been identified as being within scope was in fact the initial mini tender process which took place in 2007. Having carried out a reasonable search, we have established that HMRC no longer holds information related to the mini tender for the Leading the Way sessions. I apologise for the misunderstanding which has arisen."