Dear Department for Work and Pensions,
Please can you kindly direct me to the published or any internal DWP staff information, guidance, or advice regarding any requirement of the DWP to notify the Universal Credit claimant in advance of the DWP's Debt Management team's intention to recover money from any Universal Credit payment due to the claimant.
Please could you also supply any example 'standard form' communications that Debt Management use to inform the claimant of their intention to make debt recovery in advance, and of the date when that will commence.
I'd grateful too if you could you point me to any published information, or any DWP staff information, guidance or advice on:
1. The requirement for the first calculated repayment to be made in full to the Debt Management team, under a repayment plan correctly calculated by them.
2. Whether the matter of financial hardship caused by this repayment on the claimant, arising from a demonstrable inability to be able to repay without hardship arising, could nonetheless, only be considered by Debt Management after the initial payment has been made against the original Debt Management repayment plan.
I look forward to hearing from you.
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