Debt Collection
Dear North East Lincolnshire Council,
I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.
Please send me:
1) Who is the the person responsible for council tax, business rates and parking collections and more specifically the enforcement of debts relating to these
2) Can you provide email and telephone contact details for the above person?
3) Do you have formal contracts with service level agreements for the enforcement of these debts?
4) If so, what are expiry dates for the contracts above?
I would like the above information to be provided to me as electronic copies
If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters.
I understand that you are required to respond to my request within the 20 working days after you receive this correspondence.
Yours faithfully,
Tom Goodwin
Dear Sir / Madam
I am pleased to acknowledge your request for information, which has been
allocated the reference number NELC/19874/2021.
Your request has been passed to the relevant department and you can expect
your response within the 20 working day limit. If it will take us longer
than 20 working days to respond to you, we will inform you of this and
provide you with the expected date for receiving a response.
Further information about how we will deal with your Freedom of
Information requests is available on our website at:
[1]https://www.nelincs.gov.uk/your-council/...
Please feel free to contact me if you require any further information or
assistance quoting the reference number above.
Yours sincerely
North East Lincolnshire Council
Dear Sir / Madam
Thank you for your information request, reference number NELC/19874/2021.
I can confirm that North East Lincolnshire Council the following
information:
1. Who is the person responsible for council tax, business rates and
parking collections and more specifically the enforcement of debts
relating to these
NELC - Liz Kelly
ENGIE - Newlyn PLC
2. Can you provide email and telephone contact details for the above
person?
NELC - Telephone Number: 01724 296150
Email Address: [1][email address]
ENGIE - Telephone Number: 01604 633001
Email Address: [2][email address]
3. Do you have formal contracts with service level agreements for the
enforcement of these debts?
NELC - Yes however agreed under the Rotherham Framework which is only
available to subscribers. This belongs to Rotherham Council and is not
NELCs to divulge. This is commercially sensitive
ENGIE - Yes
4. If so, what are expiry dates for the contracts above?
NELC - Contract expires 1.9.21 but can be extended by 12 months depending
on performance and a further 12 months again depending on further
performance
ENGIE - The current contract is a one year rolling contract which may be
terminated by either party by giving 3 months written notice.
If you believe that your request for information has not been handled in
accordance with the Freedom of Information Act, you have the right to
request an internal review by the Council. If you wish to request an
internal review, please write to us detailing the reasons why. Please be
clear about which elements of the Council’s response or handling of the
request you are unhappy with, and would like the Council to address during
the internal review process. If following this you are still dissatisfied
you may contact the Office of the Information Commissioner.
Yours sincerely
North East Lincolnshire Council
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