Debt Collection

Tom made this Freedom of Information request to Tendring District Council as part of a batch sent to 179 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Tendring District Council,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please send me:

1) Who is the the person responsible for council tax, business rates and parking collections and more specifically the enforcement of debts relating to these
2) Can you provide email and telephone contact details for the above person?
3) Do you have formal contracts with service level agreements for the enforcement of these debts?
4) If so, what are expiry dates for the contracts above?

I would like the above information to be provided to me as electronic copies

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters.

I understand that you are required to respond to my request within the 20 working days after you receive this correspondence.

I would be grateful if you could confirm in writing that you have received this request.

Yours faithfully,

Tom Goodwin

Corporate Information Manager, Tendring District Council

Thank you for your email. Our offices close at 4pm on Thursday 24^th
December and re-open on Monday 4th January 2021.

 

Your email has been received and will be responded to when the offices
re-open on Monday 4th January 2021.

 

Please be assured your request will still be handled in accordance with
the required timescales.

 

 

The Council’s Privacy Notice is available on its website : [1]PRIVACY
NOTICE

This email may contain Copyright Material and/or sensitive or protectively
marked/classified material. The email is intended for the named
addressee(s). Unless you are the named addressee (or authorised to receive
it for the addressee), you may not copy, use it, or disclose it to anyone
else. If you have received this transmission in error please notify the
sender immediately. All email traffic may be subject to recording and/or
monitoring in accordance with relevant legislation. Correspondence sent to
the Council may be shared internally and/or with legitimate and authorised
external organisations to enable the matter contained therein to be dealt
with appropriately and/or to comply with legislative requirements.

Tendring District Council does not accept service of legal documents by
e-mail.

--------------------------------------------------------------------------

Thank you for contacting Tendring District Council. Our services will be
closing for general enquiries at 4 p.m. on Thursday 24th December for the
Christmas holidays. All urgent matters will continue to be dealt with as
usual in Tendring over Christmas and New Year, as the majority of
frontline services are maintained for residents. You may be able to find
the help you need on our web site [2]www.tendringdc.gov.uk The Out of
Hours service is fully operational and can be contacted on (01255) 222022
for all emergencies. This service is available 24/7. Council services will
fully re-open on the morning of Monday 4th January 2021. Thank you and we
wish you a Happy Christmas and New Year.

References

Visible links
1. https://www.tendringdc.gov.uk/council/yo...
2. https://www.tendringdc.gov.uk/

Corporate Information Manager, Tendring District Council

Dear Tom,

Thank you for your request for information, which was received on 04/01/21. I can confirm that your enquiry is receiving attention.

In accordance with the provisions of the Freedom of Information Act 2000 you should receive a comprehensive reply to your request within 20 working days from receipt of your enquiry.

During the pandemic please be aware that our limited resources may have been diverted away from compliance or information governance work in order to deal with emerging high priority activities. Therefore we thank you for your understanding and assure you that we will continue to respond to information requests as quickly as we are able. The Information Commissioners Office (ICO) has also published information on their website www.ico.org.uk.

The Council’s current activities and up to date changes to our service delivery can be found on our website at https://www.tendringdc.gov.uk/coronavirus

In certain circumstances, a fee may be payable for determining, locating, retrieving and extracting information and/or the cost for disbursements such as photocopying and postage. If this applies, a Fees Notice will be issued to you with details of any costs involved in advance and you will be required to pay this before I can proceed to deal with your request.

Further information about your rights is also available from the Information Commissioner at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113, www.ico.gov.uk.

Kind regards,

Charlene Haynes
On behalf of Corporate Information Manager
Corporate Services
Tendring District Council

Phone: 01255 686063
E-mail: [Tendring District Council request email]
www.tendringdc.gov.uk
Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex CO15 1SE

show quoted sections

Corporate Information Manager, Tendring District Council

Dear Tom,

Thank you for your request for information, which was received on 04/01/21. We wish to apologise for the delay in responding to you. With the current pandemic we have had to prioritise our emergency planning response within every department which has meant we have had to redistribute our resources.

Please see below the answers to your enquiry.

Council Tax and Business Rates:
1) Who is the person responsible for council tax, business rates and parking collections and more specifically the enforcement of debts relating to these
Answer - Mr R Barrett
2) Can you provide email and telephone contact details for the above person? Answer - 01255 686868
3) Do you have formal contracts with service level agreements for the enforcement of these debts? Answer - Yes
4) If so, what are expiry dates for the contracts above? Answer - Open Ended

Parking Services:
1) Who is the person responsible for council tax, business rates and parking collections and more specifically the enforcement of debts relating to these
Answer - Marston’s Bailiffs
2) Can you provide email and telephone contact details for the above person? Answer - Available on Marston's Website https://www.marstonholdings.co.uk/
3) Do you have formal contracts with service level agreements for the enforcement of these debts? Answer - Yes
4) If so, what are expiry dates for the contracts above? Answer - March 2022

I hope this information is of assistance to you.

Right to Internal Review:
If you are dissatisfied with your FOI response or with the way your request has been handled under the Freedom of Information Act, you have the right to ask for your request to be independently reviewed. You should set out your representations in writing explaining why you are dissatisfied with this response or the way your request has been handled and send to [email address]. Alternatively, you can post a request for an internal review to Mrs L Trembath, Corporate Services, Town Hall, Station Road, Clacton-on-Sea, Essex CO15 1SE. The review will be conducted in accordance with the Council’s internal review procedure. Further details of this procedure can be obtained from all Council offices or from our website (www.tendringdc.gov.uk). You will be notified of the outcome of the review as soon as possible and in any event within 20 working days from receipt of your representations.

Appeal:
If you should still remain dissatisfied following the outcome of the review, you may apply to the Information Commissioner for a decision by writing to:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF
Telephone: 0303 123 1113, www.ico.gov.uk.

The Council’s current activities and up to date changes to our service delivery can be found on our website at https://www.tendringdc.gov.uk/coronavirus

During the pandemic please be advised that our limited resources may have been diverted away from compliance or information governance work in order to deal with emerging high priority activities. Therefore we thank you for your understanding and assure you that we will continue to respond to information requests as quickly as we are able. The Information Commissioners Office (ICO) has also published information on their website www.ico.org.uk.

Further information about your rights is also available from the Information Commissioner at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113, www.ico.gov.uk.

Kind regards,

Charlene Haynes
On behalf of Corporate Information Manager
Corporate Services
Tendring District Council

Phone: 01255 686063
E-mail: [Tendring District Council request email]
www.tendringdc.gov.uk
Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex CO15 1SE

show quoted sections