SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

·      Roads and Transport – potholes, road safety

·      Education and Learning - schools

·      Care, support and health – adult social care, blue badges

·      Children and Families – adoption

·      Libraries, local history and archives

·      Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website: [2]https://www.south-norfolk.gov.uk/about-u...

·      Council Budgets - refer to our Budget Books
·      Contracts - refer to the Council’s Contract
Register
·      Business Rates - refer to details about all Business
Rate accounts
·      Staff - refer to the Senior Structure Chart
·      Money spent - refer to data relating to spending
over £250
·      National Assistance Funerals - refer to our list of funerals, inc.
spend

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
[3][South Norfolk District Council request email]  to request a review.

Please do not reply to this message - replies to this message are routed
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References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.south-norfolk.gov.uk/about-u...
3. mailto:[South Norfolk District Council request email]

Dear Tom
 
I refer to your Freedom of Information request to which I am now in a
position to respond on behalf of South Norfolk Council. My response is
outlined below along with your questions for ease of reference.
 
1) Who is the person responsible for council tax, business rates and
parking collections and more specifically the enforcement of debts
relating to these?
Council Tax, Business Rates and Debt enforcement: Simon Quilter
[1][email address] 01508 535345
Parking Collections: off street collections are outsourced to a private
contractor, Loomis
 
2) Can you provide email and telephone contact details for the above
person? As above.
 
3) Do you have formal contracts with service level agreements for the
enforcement of these debts?  Yes
 
4) If so, what are expiry dates for the contracts above? Enforcement
contract expires 16/2/21. This will be extended under a Service Level
Agreement.
 
I hope this is of assistance and is sufficient to meet your requirements,
but if, for whatever reason you wish to get back to me, please feel free
to do so. In particular if you are unhappy with the information provided
or how your request was handled please let me know and I will explain how
you can request an internal review of our decision. 
 
Please quote SFOI 21-01 in any further correspondence concerning this
request.
 
Regards
Sue
 
Sue White
Senior Governance and Deputy Monitoring Officer
t 01508 533800 e [email address]  

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be confidential. If they come to you in error you must take no action
based on them, nor must you copy or show them to anyone. Please advise the
sender by replying to this email immediately and then delete the original
from your computer. Unless this email relates to Broadland District
Council or South Norfolk Council business it will be regarded by the
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computing practice, you should ensure they are virus free. Emails sent
from and received by members and employees of Broadland District Council
and South Norfolk Council may be monitored. 

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