Debt Collection

Response to this request is long overdue. By law, under all circumstances, Shropshire Council should have responded by now (details). You can complain by requesting an internal review.

Dear Shropshire Council,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please send me:

1) Who is the the person responsible for council tax, business rates and parking collections and more specifically the enforcement of debts relating to these
2) Can you provide email and telephone contact details for the above person?
3) Do you have formal contracts with service level agreements for the enforcement of these debts?
4) If so, what are expiry dates for the contracts above?

I would like the above information to be provided to me as electronic copies

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters.

I understand that you are required to respond to my request within the 20 working days after you receive this correspondence.

Yours faithfully,

Tom Goodwin

Information.Request, Shropshire Council

Please note that our offices will close 5pm on 23 December 2020 and
re-open 8.45am on 4 January 2021.

 

May we take this opportunity to wish you well.

[1]For information about Coronavirus click here/image below
[2][IMG]

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References

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1. https://www.gov.uk/coronavirus
2. https://www.gov.uk/coronavirus

FOI, Shropshire Council

Dear Mr Goodwin

 

Thank you for your request for information received on 31/12/2020.  We are
currently processing your request in accordance with the relevant
legislation.

 

Your request is information about debt collection contracts.

* This is a summary only and full details have been sent to the team
providing the response.
* If you feel the information is inaccurate or requires amendment,
please notify us as soon as possible using the contact details
provided below. 

 
Please note:
 
The Council has been facing unprecedented challenges this year. Firstly,
in response to the flooding in February and now in responding to the
coronavirus (COVID-19) pandemic. During this time, resources may have to
be diverted away from usual compliance or information rights work. The
council acknowledges that it can’t extend statutory timescales of requests
and everyone is doing their best to meet these. However, priority may have
to be given to other areas, eg the safeguarding of vulnerable people,
during this extraordinary period.
The Information Commissioner’s Office has blogged about their approach to
requests during this time: [1]blog
 
The Information Commissioner’s Office has released a statement about Data
Protection and the Coronavirus here: [2]statement

 

 

Yours sincerely

 

Information Governance Team

Shropshire Council

Shirehall

Abbey Foregate

SHREWSBURY

SY2 6ND

 

Tel:                  01743 252179 / 252774 / 252747

Email:             [Shropshire Council request email]

Web:               [3]www.shropshire.gov.uk/access-to-information

 

 

 

[4]For information about Coronavirus click here/image below
[5][IMG]

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References

Visible links
1. https://ico.org.uk/about-the-ico/news-an...
2. https://gbr01.safelinks.protection.outlo...
3. http://www.shropshire.gov.uk/access-to-i...
4. https://www.gov.uk/coronavirus
5. https://www.gov.uk/coronavirus