Deaf Awareness and BSL trained front line staff

The request was partially successful.

Louise reecejones

Dear Wirral Metropolitan Borough Council,

Could you please supply me with the figures of how many staff have attended a Deaf Awareness course? please breakdown by year for the last five years.

Please tell me how many front line staff are trained to level 3 standard or above in British Sign Language?

Please tell me how many complaints have been made by people who are Deaf regarding the service they have received?
Please tell me what provision Deaf people have to make a complaint about services?

Please tell me how many appointments with a Deaf client have been cancelled due to lack of BSL interpreters?

Please tell me which specialist Deaf service provides BSL interpreters and do you have a contract in place?. I appreciate this maybe excluded and if so please confirm that the service provided is a specialist service and not a spoken language service with an add on BSL? Please also confirm they are local to Merseyside and all interpreters used are local to merseyside and Use Merseyside BSL signs?

Can you confirm how many social workers have met with Deaf clients knowing they were Deaf without a qualified interpreter in the last 5 years? Please breakdown by year?

How many social workers and front line staff have used children as interpreters for their Deaf parents? Again how do Deaf parents complain about this?

Is WIRRAL Council complaints procedure and other publicly available information available in BSL format for Deaf residents? Please pride links to the BSL versions online?

Are all public events BSL interpreted as standard?

WIRRAL council have live view of WIRRAL council meetings, what provision is in place to provide live BSL interpretation of these meetings giving fair access to all members of the public?

Yours faithfully,

Louise reecejones

Dalton, Chelsea, Wirral Metropolitan Borough Council

Dear Ms Reece-Jones,

 

I write to you further with regards to your recently submitted Freedom of
Information request. All relevant departments have returned to us with
equivalent responses, as set out below.

 

Having reviewed the scope of your request, I regret that on this occasion
we are unable to assist you with this enquiry. Wirral Council can confirm
we would not hold this in an electronic format.  A manual exercise would
need to be undertaken which would involve examining individual training
files in free text.  This exercise would exceed the appropriate limit 18.5
hours allowed by the legislation (EG 150+ files at 15 minutes per files =
37.5 hours).  Therefore facilitating your enquiry in full would take
officers over the appropriate limit of 18.5 hours allowed by the
legislation, FOI Act 2000.  The Council has therefore relied on section 12
(1) to refuse this part of your request.  Further information relating to
the 18.5 exemption we have relied on is below:

 

“Where an authority is not obliged to comply with a request for information
because, under section 12(1) and regulations made under section 12, the cost of
complying would exceed the "appropriate limit" (i.e. cost threshold) the
authority should consider providing an indication of what, if any, information
could be provided within the cost ceiling.”

 

Section 16 of the FOI legislation requires us to provide you with advice
and guidance. The Council can suggest facilitating a much narrower request
for information, within the 18.5 hour limit. Therefore, if you review your
request, we would be able to provide a decreased amount of information,
provided the scope of your request is reduced.

 

You have the right under Section 17 of the Freedom of Information Act 2000
to ask for an internal review of the refusal of the information
requested.  Please direct any request for an internal review to
[1][Wirral Borough Council request email] and your request will be allocated for
review.

 

You do also have the right to complain to the information Commissioner, if
you are dissatisfied with the outcome of any internal review:
[2]https://ico.org.uk/global/contact-us/

 

Yours sincerely,

 

 

Chelsea Dalton

Information Management Officer

Business Management

Treasury Building

Argyle Street

Birkenhead

Wirral

CH41 1AH

Tel: 0151 666 5201

[3][Wirral Borough Council request email]

 

PLEASE FORWARD ALL FOI RESPONSES TO [4][Wirral Borough Council request email]

 

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.

References

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1. mailto:[Wirral Borough Council request email]
2. https://ico.org.uk/global/contact-us/
3. mailto:[Wirral Borough Council request email]
4. mailto:[Wirral Borough Council request email]

Louise reecejones

Dear Dalton, Chelsea,

I have narrowed my search of information that you should hold on staff on this very important equality subject.

1. Could you please supply me with the figures of how many staff have attended a Deaf Awareness course in the last 2 years?

2. Please tell me how many complaints have been made by people who are Deaf regarding BSL interpreter services they have received?

3. Please tell me what provision Deaf people have to make a complaint about council services? What BSL provision? How do they access it?

4. Please tell me which specialist Deaf service provides BSL interpreters and do you have a contract in place?. I appreciate this maybe excluded and if so please confirm that the service provided is a specialist service and not a spoken language service with an add on BSL? Please also confirm they are local to Merseyside and all interpreters used are local to merseyside and Use Merseyside BSL signs?

5. Is WIRRAL Council complaints procedure and other publicly available information including all online information available in BSL format for Deaf residents? Please pride links to the BSL versions online?

6. Are all public events BSL interpreted as standard?

7. WIRRAL council have live view of WIRRAL council meetings, what provision is in place to provide live BSL interpretation of these meetings giving fair access to all members of the public?

Yours sincerely,

Louise Reecejones
(Please also note the spelling of my surname)

Dalton, Chelsea, Wirral Metropolitan Borough Council

Dear Ms Reece-Jones,

Thank you for your further correspondence, which has been received by Wirral Borough Council.

The Council can confirm this reduced request was received by the FOI team. I will close down your request under reference 1392882 & open a new contact.

Your enquiry will be passed to the relevant department(s), and we will aim to issue a substantive response within the statutory timeframe as stated in the FOI Act (2000), which is 20 working days from the receipt of your request.

Yours sincerely,

Chelsea Dalton
Information Management Officer
Business Management
Treasury Building
Argyle Street
Birkenhead
Wirral
CH41 1AH
Tel: 0151 666 5201
[Wirral Borough Council request email]

PLEASE FORWARD ALL FOI RESPONSES TO [Wirral Borough Council request email]

show quoted sections

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Dear Ms Reecejones

 

Thank you for your recently re-submitted FOI request, made under the
Freedom of Information Act 2000.  Please see below your original enquiry
(in bold), followed by our response.

 

1. Could you please supply me with the figures of how many staff have
attended a Deaf Awareness course in the last 2 years?

A. No courses have been arranged by the Organisational Development team.
There is an e-learning module 'Communicating with Deaf Customers' - 29
members of staff have accessed this within the past 2 years.

 

2. Please tell me how many complaints have been made by people who are
Deaf regarding BSL interpreter services they have received?

A.  Customer Feedback Team have not received any complaints.

 

3. Please tell me what provision Deaf people have to make a complaint
about council services? What BSL provision? How do they access it?

A.  All complaints can be made on line. There are no BSL provisions in
place.

 

4. Please tell me which specialist Deaf service provides BSL interpreters
and do you have a contract in place? I appreciate this maybe excluded and
if so please confirm that the service provided is a specialist service and
not a spoken language service with an add on BSL? Please also confirm they
are local to Merseyside and all interpreters used are local to merseyside
and Use Merseyside BSL signs? -

A. No contract in place.  Where interpreters have previously been
requested it has been via Merseyside Society for the Deaf.

 

5. Is WIRRAL Council complaints procedure and other publicly available
information including all online information available in BSL format for
Deaf residents? Please pride links to the BSL versions online? -

A. No. All complaints can be logged online.

 

6. Are all public events BSL interpreted as standard?

A. No

 

7. WIRRAL council have live view of WIRRAL council meetings, what
provision is in place to provide live BSL interpretation of these meetings
giving fair access to all members of the public? -

A. The Council has no provision in place to provide live BSL
interpretation of these meetings.  After meetings have been webcasted
subtitles are added and edited.

 

We trust this information is of interest to you.

 

Yours sincerely

 

 

Lynette Paterson

Principal Information Management Officer

Business Management

 

Treasury Building

Argyle Street

Birkenhead

Wirral

CH41 1AH

 

Tel: 0151 691 8201

[1][Wirral Borough Council request email]

 

 

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988.   You are free
to use it for your own purposes, including any non commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge

 

 

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.

References

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