DBS checks, payments to recruitment agencies, sickness levels. staff turnover (2017/18)

The request was successful.

Dear Parliamentary and Health Service Ombudsman,

You have previously disclosed that:

"As all positions require a DBS check, the number carried out per year would depend on the number of positions filled that year."

https://www.whatdotheyknow.com/request/f...

1. Please provide the number of DBS checks that were carried out in:

i. The calendar year 2017; and
ii. the business year 2017/18.

2. Of all the positions filled during the business year 2017/18, how many were:

i. Full time permanent;
ii. Full time temporary;
iii. Part time permanent; and
iv. Part time temporary.

3. Please provide a breakdown of the job titles filled which fall within each of the four categories identified. For example, if 4 Project Officers were full time permanent and another 7 were full time temporary, show the difference. Do not simply provide a combined figure of 11 Project Officers.

4. Please provide the names of all of the recruitment agencies you used during 2017/18 as well as the number of staff they each recruited during 2017/18.

5. Please provide the amount paid/due to each recruitment agency in respect of  work done during 2017/18.

Previously provided: https://www.whatdotheyknow.com/request/o...

6. Please provide the length of absence for each of the top ten sickest PHSO staff during the year 2017/18.

Previously provided: https://www.whatdotheyknow.com/request/s...

7. Please provide the percentage figure for staff turnover in 2017/18.

Previously provided: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

D Moore

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

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Dear D.Moore

 

Thank you for your email requesting information held by the Parliamentary
and Health Service Ombudsman. Your request is as follows:

 

You have previously disclosed that:

 

"As all positions require a DBS check, the number carried out per year
would depend on the number of positions filled that year."

 

[1]https://www.whatdotheyknow.com/request/f...

 

1. Please provide the number of DBS checks that were carried out in:

 

i. The calendar year 2017; and

ii. the business year 2017/18.

 

2. Of all the positions filled during the business year 2017/18, how many
were:

 

i. Full time permanent;

ii. Full time temporary;

iii. Part time permanent; and

iv. Part time temporary.

 

3. Please provide a breakdown of the job titles filled which fall within
each of the four categories identified. For example, if 4 Project Officers
were full time permanent and another 7 were full time temporary, show the
difference. Do not simply provide a combined figure of 11 Project
Officers.

 

4. Please provide the names of all of the recruitment agencies you used
during 2017/18 as well as the number of staff they each recruited during
2017/18.

 

5. Please provide the amount paid/due to each recruitment agency in
respect of  work done during 2017/18.

 

Previously provided: 
[2]https://www.whatdotheyknow.com/request/o...

 

6. Please provide the length of absence for each of the top ten sickest
PHSO staff during the year 2017/18.

 

Previously provided: 
[3]https://www.whatdotheyknow.com/request/s...

 

7. Please provide the percentage figure for staff turnover in 2017/18.

 

Previously provided: 
[4]https://www.whatdotheyknow.com/request/s...

 

Your request will be responded to in line with the Freedom of Information
Act 2000. A response will be sent to you on or before 4^th May 2018 in
line with the statutory timeframes set out in the Act.

 

Your sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [5]www.ombudsman.org.uk

 

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InformationRights, Parliamentary and Health Service Ombudsman

4 Attachments

Dear D.Moore

 

RE: Your information request: FDN - 275164

 

I write in response to your email of 7^th April 2018 in regards to your
request for information held by the Parliamentary and Health Service
Ombudsman (PHSO). Your request has been handled under the Freedom of
Information Act 2000.

 

You have requested the following:

 

You have previously disclosed that:

 

"As all positions require a DBS check, the number carried out per year
would depend on the number of positions filled that year."

 

[1]https://www.whatdotheyknow.com/request/f...

 

1. Please provide the number of DBS checks that were carried out in:

 

i. The calendar year 2017; and

ii. the business year 2017/18.

 

2. Of all the positions filled during the business year 2017/18, how many
were:

 

i. Full time permanent;

ii. Full time temporary;

iii. Part time permanent; and

iv. Part time temporary.

 

3. Please provide a breakdown of the job titles filled which fall within
each of the four categories identified. For example, if 4 Project Officers
were full time permanent and another 7 were full time temporary, show the
difference. Do not simply provide a combined figure of 11 Project
Officers.

 

4. Please provide the names of all of the recruitment agencies you used
during 2017/18 as well as the number of staff they each recruited during
2017/18.

 

5. Please provide the amount paid/due to each recruitment agency in
respect of  work done during 2017/18.

 

Previously provided: 
[2]https://www.whatdotheyknow.com/request/o...

 

6. Please provide the length of absence for each of the top ten sickest
PHSO staff during the year 2017/18.

 

Previously provided: 
[3]https://www.whatdotheyknow.com/request/s...

 

7. Please provide the percentage figure for staff turnover in 2017/18.

 

Previously provided: 
[4]https://www.whatdotheyknow.com/request/s...

Response

 1. A total number of 156 DBS checks were carried out on staff during 2017
and a total number of 190 DBS checks were carried out on staff during
2017/18.

 

 2. Of all the positions filled during 2017/18:

 

                     i.        107 were full time permanent positions.

                   ii.        73 were full time temporary positions.

                 iii.        6 were part time permanent positions.

                  iv.        2 were part time temporary positions.

 

Please note the following with regards to the above:

 

o This question is specific to positions filled rather than post
advertised and so we have based our answer on current Full Time
Equivalent (FTE) data held. We cannot confirm if the role was
specifically advertised as part time or if the individual changed
their contractual working hours before/during/after recruitment.
o This is based on external recruitment only

 

 3. Please find attached PDF document detailing a breakdown of the job
titles filled which fall within each of the four categories specified
at Question 2.

 

4 & 5. Please find attached PDF document detailing the names of all
recruitment agencies used in 2017/18, the number of staff each recruited
along with the total salary cost for each.

 

6. Please find attached PDF document listing the ten longest periods of
absence due to staff sickness for 2017/18. The data refers to working days
and includes absences that started and ended within the financial year
2017/18.

 

7. The percentage staff turnover for 2017/18 was 43%.

 

I hope that this information is useful. If you believe we have made an
error in the way I have processed your information request, it is open to
you to request an internal review.  You can do this by writing to us by
post or by email to [5][Parliamentary and Health Service Ombudsman request email]. You will need
to specify what the nature of the issue is and we can consider the matter
further. Beyond that, it is open to you to complain to the Information
Commissioner’s Office ([6]www.ico.org.uk).

 

Yours sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [7]www.ombudsman.org.uk

 

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5. mailto:[Parliamentary and Health Service Ombudsman request email]
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J Roberts left an annotation ()

Staff turnover:
'Staff turnover was 31% in 2016-17; higher than that in 2015-16 of 23%. This is also higher than the public sector benchmark of 14%. If we exclude those that left on voluntary exit or who were employed on fixed term contracts, our staff turnover reduces to 14%. " p60 '

https://www.whatdotheyknow.com/request/s...

'The percentage staff turnover for 2017/18 was 43%.'

If increasing staff turnover is a goal, the PHSO is doing a fine job.

J Roberts left an annotation ()

The sickest 10 staff:

“In 2015/16 the average figure for working days lost is 48.9.

In 2016/17 the corresponding figure is 103.6.”

https://www.whatdotheyknow.com/request/s...

Sickness has increased for the top 10 – an average of 145.4 days each in 2017/18.

https://www.whatdotheyknow.com/request/4...

Dear InformationRights,

I have a query about your response to part 5 of my request. I wrote:

"5. Please provide the amount paid/due to each recruitment agency in respect of work done during 2017/18."

Your response provided me with the salary costs of the staff that each agency recruited. My request, however, concerned the money paid to the agencies for all the work they did on behalf of the PHSO.

Yours sincerely,

D. Moore

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

Dear D.Moore

 

Thank you for your email raising a query with regards to the information
provided for Question 5 of your request.

 

I have reviewed what information we have provided you for Question 5 of
your request and have compared it to the question asked. I can confirm
that the information provided to you for this question reflects the
question asked and provides the same level of information that was
provided for the previous request which you have referenced under this
question.

 

You state in your request for this question:

 

5. Please provide the amount paid/due to each recruitment agency in
respect of work done during 2017/18.

 

Previously provided:
[1]https://www.whatdotheyknow.com/request/o...

 

As you have referenced the information that was previously provided we
have provided you with the same level of information which was provided
previously but for 2017/18 as opposed to 2016/17. The total salary cost
has therefore been provided for both.

    

If you are now advising that this is not what you were requesting then
this will need to be treated as a new Freedom of Information request. I
would be grateful if you could confirm if this is the case.

 

Yours sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

 

 

show quoted sections

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'DBS checks, payments to recruitment agencies, sickness levels. staff turnover (2017/18)'.

You wrote:

“As you have referenced the information that was previously provided we have provided you with the same level of information which was provided previously but for 2017/18 as opposed to 2016/17. The total salary cost has therefore been provided for both.”

You have indeed provided me with the same level of information previously provided, but your response only confirms that the information you provided previously was incorrect.

The previous request was clear:

'5. Please provide the amount paid/due to each recruitment agency in respect of  work done during 2016/17.'

Nothing to do with the salary costs of staff recruited by each agency.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/d...

Yours faithfully,

D. Moore

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

Dear D Moore,

Thank you for your email dated 3rd June 2018.

We acknowledge your request for an internal review of the handling of your request and will provide you with a response as soon as possible.

Freedom Of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
W: www.ombudsman.org.uk

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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear D. Moore

 

RE: Internal Review of your information request: FDN - 275164

 

I have considered your previous correspondence including your request for
an internal review.

 

Internal Review Response

 

Timeliness of response:

 

The response to your request was within the 20 working days stipulated by
section 10(1) Freedom of Information Act.

 

Information Provided:

 

I have reconsidered your request and our response to you in respect of
part 5 of your request.

 

Upon making enquires with our Human Resources department I can confirm
that the figures provided were the total paid to each agency, not the
salary to the candidate. Instead of “Total Salary Cost” the table should
have been labelled as “Total Cost”

 

 

Conclusion

 

For the reason set out above, I uphold your complaint as the information
provided was not provided in a clear manner. However, I trust the
clarification above is of assistance.

 

If you remain unhappy with our response, it is open to you to complain to
the Information Commissioner’s Office ([1]www.ico.org.uk).

 

Yours sincerely,

 

 

Andrew Martin

Freedom Of Information/Data Protection Manager

Parliamentary and Health Service Ombudsman

W: [2]www.ombudsman.org.uk

 

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phsothefacts Pressure Group left an annotation ()

With a 43% staff turnover rate in 2017/18 payments of public money to private recruitment agencies is just a revolving door. The gift that keeps on giving.

In 2016/17 PHSO recruited 19 staff at a total agency cost of £578,293.00 (Average cost = £30,436)

In 2017/18 PHSO recruited 34 staff at a total agency cost of £731,691.00 (Average cost = £21,520)

In 2017/18 a single agency - Gatenby Sanderson Ltd recruited 2 staff members at a total cost of £268,972 or £134,486 each! Just to put that in context the average salary in the UK is £20,000 and the average payout from PHSO to complainants is £250. These recruitment figures need careful scrutiny and if PACAC fails to do it then the National Audit Office should.

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