Request for Information - 2018/16931 - Support services

Thank you for your request for information received on 11/05/2018.

This will be processed in accordance with the appropriate access to
information regime.

Regards

FOI and DPA Officer
[1][Wandsworth Council request email]

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

Visible links
1. mailto:[Wandsworth Council request email]

Official

Dear Requestor,

I have been asked by the team dealing with your request to seek
clarification from you.  Wihtout this they will not be able to progress
your request:

Could we please go back to the requester and ask them to clarify:

 1. Which client groups they are interested in?
 2. What is their definition of a support service?

Please let us know Wednesday, 30 May 2018.  If we do not hear from you by
this time we will consider that you no longer require this information and
your request will be closed.

Yours sincerely,

J. Palmer
FOI & DPA Officer

Serving Richmond and Wandsworth Council

[1][email address] 

[2]www.richmond.gov.uk / [3]www.wandsworth.gov.uk

From: Tay Jiva [mailto:[FOI #484287 email]]
Sent: 11 May 2018 15:39
To: Freedom Of Information <[email address]>
Subject: Freedom of Information request - Database of services

Dear Wandsworth Borough Council,

Please could you send me a spreadsheet with all support services
commissioned by or connected to your council? e.g. drugs services, mental
health, accommodation etc.

The information I need is: Categories (drugs/health); name; brief
description; telephone number(s); email address(es); postal address (with
post code); opening hours; other criteria (e.g. age
groups/ethnicity/gender); and any other information that you hold (e.g.
contact person).

I can send you a pen drive or other device if you need it.

I am requesting the same from all other local authorities in England
because I am putting together a website with all of this information (free
to access to the public - there will not be any charge for the local
authority either). I am making this request as an individual, not as a
business or organisation.

Yours faithfully,

Tay Jiva
07920097834

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #484287 email]

Is [5][Wandsworth Council request email] the wrong address for Freedom of Information
requests to Wandsworth Borough Council? If so, please contact us using
this form:
[6]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

Visible links
1. mailto:[email address]
2. http://www.richmond.gov.uk/
3. http://www.wandsworth.gov.uk/
4. mailto:[FOI #484287 email]
5. mailto:[Wandsworth Council request email]
6. https://www.whatdotheyknow.com/change_re...
7. https://www.whatdotheyknow.com/help/offi...
8. https://www.whatdotheyknow.com/help/ico-...

Request for Information - 2018/16931 - Support services

I refer to your request for information received on 11/05/2018. Please
accept our apologies for the delay. Please see the information below in
response to your request: -

Please could you send me a spreadsheet with all support services
commissioned by or connected to your council? e.g. drugs services, mental
health, accommodation etc.

The information I need is: Categories (drugs/health); name; brief
description; telephone number(s); email address(es); postal address (with
post code); opening hours; other criteria (e.g. age
groups/ethnicity/gender); and any other information that you hold (e.g.
contact person).

If you require any further clarification please do not hesitate to contact
me.

Fields:
Name
Brief summary
Age range of service users
Address
Postcode
Email address
Telephone number(s)
Dates/appointment(s)
Images (e.g. logos/images)
Documents (e.g. Ofsted document)

Services:
HOUSING AND COMMUNITIES
Homelessness
Tenancy support
Rent arrears
Furniture poverty
Residential care
Tree services
Other housing
Other communities

SECURITY, CRIME AND ANTI-SOCIAL BEHAVIOUR
Anti-social behaviour
Neighbourhood watch
Security
Other crime

FAMILIES
Breakfast clubs
After school clubs
Holiday clubs
Ante and post natal and pregnancy
Pre-school and toddler support
Behavioural support
Care Leavers Support

EDUCATION
Nurseries
Primary schools
High schools
Colleges
Adult education
Leisure courses
Other courses
Tutors
Breakfast clubs
After school clubs
Holiday clubs
Training & Apprenticeships

EMPLOYMENT
Job centre
Job websites
Apprenticeships
Business support

IDENTITY AND COMMUNICATION
Advocacy
Translation services
Communication support
Places of worship
Ethnic minority services
Sexuality and sexual health

PUBLIC SPACES, SPORTS AND LEISURE
Libraries
Parks
Museums
Sports
Social activities
Music
Arts
Acting and theatre
Leisure
Gyms

EMOTIONAL & MENTAL HEALTH AND SOCIAL ACTIVITIES
Depression
Child mental health
Counsellors
Volunteering

PHYSICAL HEALTH AND SUBSTANCE MISUSE
GP
Dentists
Alternative therapists
Disability
Substance misuse
Hospitals
Pharmacies
Podiatry

FINANCES
Grants and loans
Financial advice and planning
Banks
Benefits

GIVING BACK TO THE COMMUNITY
Volunteer
Donate to charity
Become a foster carer
Adopt
Offer supported lodgings

We consider that it would exceed the appropriate limit, as specified in
the Freedom of Information and Data Protection (Appropriate Limit and
Fees) Regulations 2004; therefore section 12(1) of the Act applies. The
appropriate limit has been set at £450 and may include working hours of
any person acting on our behalf at a rate of £25 per hour. This equates to
18 hours to identify, locate, retrieve and extract the relevant
information.

Your request has identified 72 categories of support service on which you
are seeking information. For each of those areas it would take around 15
minutes for one officer to identify and generate a list of the support
services that are within the scope of the question. On each service you
are seeking 10 fields of information. We estimate that these would take an
average of 10 minutes to complete, dependent on complexity. Here are some
of total numbers of records that would require manual inspection for the
categories you have identified:

Primary Schools – 50+

GPs – 44

Pharmacists – 28

This significantly exceeds the appropriate limit under the Act. Under the
terms of the FOIA, this letter acts as a Refusal Notice.

If you are dissatisfied with the information provided in relation to your
request you may make representations to the Chief Executive. 
Correspondence should be addressed to: 

Room 149, Wandsworth Town Hall, Wandsworth High Street, London, SW18 2PU

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at: 

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

Regards

Liam Cooper
FOI & DPA Officer
Serving Richmond and Wandsworth Council

020 8871 8800
+ [1][email address]

[2]www.richmond.gov.uk / [3]www.wandsworth.gov.uk

From: Tay Jiva <[FOI #484287 email]>
Sent: 11 May 2018 15:39
To: Freedom Of Information <[email address]>
Subject: Freedom of Information request - Database of services

Dear Wandsworth Borough Council,

Please could you send me a spreadsheet with all support services
commissioned by or connected to your council? e.g. drugs services, mental
health, accommodation etc.

The information I need is: Categories (drugs/health); name; brief
description; telephone number(s); email address(es); postal address (with
post code); opening hours; other criteria (e.g. age
groups/ethnicity/gender); and any other information that you hold (e.g.
contact person).

I can send you a pen drive or other device if you need it.

I am requesting the same from all other local authorities in England
because I am putting together a website with all of this information (free
to access to the public - there will not be any charge for the local
authority either). I am making this request as an individual, not as a
business or organisation.

Yours faithfully,

Tay Jiva
07920097834

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #484287 email]

Is [5][Wandsworth Council request email] the wrong address for Freedom of Information
requests to Wandsworth Borough Council? If so, please contact us using
this form:
[6]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

Visible links
1. mailto:[email address]
2. http://www.richmond.gov.uk/
3. http://www.wandsworth.gov.uk/
4. mailto:[FOI #484287 email]
5. mailto:[Wandsworth Council request email]
6. https://www.whatdotheyknow.com/change_re...
7. https://www.whatdotheyknow.com/help/offi...
8. https://www.whatdotheyknow.com/help/ico-...