Dear Department for Work and Pensions,

I am making a freedom of information request under the Freedom of Information Request 2000.

I work with Universal Credit clients who have experienced information disappearing from their Universal Credit journal and those in which if information would disappear, would be detrimental to the progress of their claim.

1. Provide your policy on data retention for information held on the journal?
2. Provide any guidance on how an advisor at the Department of Work and Pensions decides when information should be removed?
3. If information is deleted is there a facility on the case management system to restore information?
4. Are data removal decisions audited to ensure that a decision to remove information is made correctly? If so who audits them?

Thank you for your assistance in this matter.

Daniel Wrapson (Welfare Benefit Caseworker)
Paddington Law Centre

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Dear Daniel Wrapson,

I am writing in response to your request for information, received 25th

Yours sincerely,

DWP Central FoI Team