Dear Mr Woods,

Thank you for your email received on 17 October 2022 requesting information about data retention policy.

Please note you can now log a Freedom of Information request on our online portal on the following link

https://www.knowsley.gov.uk/your-council...

I have recorded your request for information under reference F2022.10.5917.

This has been passed to the relevant service and you will receive a response by 11 November 2022.

In line with guidance published by the Information Commissioner’s Office, the council may make a charge for the provision of information – for example in order to cover the costs of postage (in line with the relevant postal charges) or charges for printing and copying (which will reflect photocopying charges levied by the council’s public libraries) or if this falls within the regulations of an EIR (Environmental Information).

You will be informed if a fee is to be applied before information is to be provided.

If you need further information please contact me.

Kind regards,

Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Knowsley
Merseyside
L36 9UX

show quoted sections

Your FOI request has been completed

Dear Paul Woods

Your FOI with Reference Number : 5917 has been completed please click on the link
below to view it

[1]https://knowsleytransaction.mendixcloud....
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Merseyside
L36 9UX
[2]www.knowsley.gov.uk

This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.

References

Visible links
1. https://knowsleytransaction.mendixcloud....
2. http://www.knowsley.gov.uk/

Dear Mr Woods

Thank you for taking the time to contact Knowsley Council with the details of your complaint.

We will give you a full response within 15 working days. If this is not possible, we will write to you within this time to explain why and let you know how long a full response will take.

If you need any further information please see contact details above.

For your information I have attached the link to the complaint procedure below, if you do not have access please contact the customer liaison team for a paper copy.

https://secured.knowsley.gov.uk/Document...

Yours sincerely

Gillian Ryan
Business Support Assistant
Democratic Services and Business Support
Telephone: 0151 443 5624
Knowsley Council,
Huyton Municipal - Fourth Floor,
Archway Road,
Huyton,
Knowsley
L36 9YU

This e-mail and any attachments are confidential. It may contain privileged information and is intended for the named recipient(s) only. It must not be distributed without consent. If you are not one of the intended recipients, please notify the sender immediately and do not disclose, distribute, or retain this email or any part of it and do not take any action based on it.

Unless expressly stated, opinions in this email are those of the individual sender, and not of Knowsley MBC. Legally binding obligations can only be created for, or be entered into on behalf of, Knowsley MBC by duly authorised officers or representatives.

Knowsley MBC excludes any liability whatsoever for any offence caused, any direct or consequential loss arising from the use, or reliance on, this e-mail or its contents. We believe but do not warrant that this e-mail and any attachments are virus free. You must therefore take full responsibility for virus checking and no responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. Knowsley MBC reserves the right to monitor and/or record all e-mail communications through its network in accordance with relevant legislation.

Dear Mr Woods

Complaint Reference 6525

We have thoroughly reviewed and investigated your complaint.

We can confirm that your information was published lawfully in line with statutory requirements and that we took action to remove that information from the Knowsley Council website in line with the policy which we explained in response to your associated Freedom of Information Act enquiry, i.e. we took action to remove it from the website within 21 calendar days following the date of the relevant Election. The information in question has not been accessible from the Knowsley Council website since being removed.

However, at the point when the information was removed from the Knowsley Council website, it should also have been deleted from the computer server which supports the website. Taking such action would have removed the risk of the information being visible or viewed elsewhere on the web. This work would be carried out by a third party website provider and - on this occasion – the required additional action was not taken. As a result, despite your information no longer being viewable on the website, it could still be found in the results of some (limited) internet searches. We apologise for this situation.

We have liaised with our website provider who has confirmed that the document referenced in your complaint has now been deleted from the server. We have confirmed that the information in question is no longer available.

The nature of how the internet operates means that a preview/title of the document (but NOT the data) could still appear in search engine results for some time. The chances of such search results arising will reduce over time.

We recognise your concerns in this respect and would like to assure you that we take our Data Protection Act obligations very seriously.

In relation to “offering reasonable compensation” as a result of your address being “online for 8 years”, your information would only have been accessible to somebody who was specifically searching for it. The information was not published on the website and would only have arisen in very specific search results. The Council does not consider that such a very limited situation would have caused you “stress and sufferance”. As you have suggested, however, you have recourse in that respect to a complaint to the Information Commissioner and/or legal action.

Yours Sincerely

Knowsley Borough Council

This e-mail and any attachments are confidential. It may contain privileged information and is intended for the named recipient(s) only. It must not be distributed without consent. If you are not one of the intended recipients, please notify the sender immediately and do not disclose, distribute, or retain this email or any part of it and do not take any action based on it.

Unless expressly stated, opinions in this email are those of the individual sender, and not of Knowsley MBC. Legally binding obligations can only be created for, or be entered into on behalf of, Knowsley MBC by duly authorised officers or representatives.

Knowsley MBC excludes any liability whatsoever for any offence caused, any direct or consequential loss arising from the use, or reliance on, this e-mail or its contents. We believe but do not warrant that this e-mail and any attachments are virus free. You must therefore take full responsibility for virus checking and no responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. Knowsley MBC reserves the right to monitor and/or record all e-mail communications through its network in accordance with relevant legislation.