Dear Information Commissioner's Office,

Could you please let me know how long the maximum amount of time a company can legally retain personal data for after an account has been closed.
Also if possible, could you please point me in the direction of the legislation which specifically references the amount of time a company can retain personal data.
The company in question is an online bookmaker who have refused to delete personal data after an account has been closed by the customer and to which the customer did not agree to any of the updated terms and conditions from the company.

Yours faithfully,

Mark McNamara

Information Access Inbox, Information Commissioner's Office

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The Information Commissioner’s Office

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Information Access Inbox, Information Commissioner's Office

Dear Mr McNamara,

Thank you for contacting the Information Commissioner's Office (ICO) through the whatdotheyknow.com (WDTK) website. The WDTK website was created to help people request information from public authorities under the Freedom of Information Act (FoIA) and the Environmental Information Regulations (EIRs).

As a public authority the ICO is subject to the FoIA and EIRs and so if people want to request information we might hold about our work as a public body, they can do this through WDTK.

The correspondence you have sent to us is not a request for recorded information we might hold. It is an enquiry about the legislation we oversee. We provide a range of advice services for organisations and for the public. However, we do not provide these through the WDTK website.

Please visit our website at www.ico.org.uk where you will find a great deal of advice about the legislation we oversee. You can also contact our helpline on 0303 123 1113 where a member of our team will be happy to help you.

You can also submit your enquiry in writing to [email address]. We will respond as quickly as we can. However, please note that during this pandemic period we have put arrangements in place to protect our staff and others from the potential spread of Coronavirus (COVID -19), which may have an impact on our response times.

Please do not reply to this message through the WDTK website. We make no commitment to respond if you do.

Yours sincerely

The Information Commissioner's Office