Data Protection Impact Assessments

The request was partially successful.

Dear NHS Business Services Authority,

Please provide copies of the following DPIAs listed in your DPIA register

Electronic Staff Record
Artificial Intelligence in Customer Calls

Yours faithfully,

Alan Bunn

FOIREQUESTS, Nhsbsa (NHS BUSINESS SERVICES AUTHORITY),

4 Attachments

Dear Mr Bunn

 

Please find attached a letter regarding your recent FOI request, together
with some of the requested information.

 

Regards

 

Chris Dunn

Information Governance Specialist

Security and Information Governance
[1]www.nhsbsa.nhs.uk

We are constantly looking at ways to
[2]Description: Description: improve our services. You can give us
cid:image004.png@01D4178F.C585F600 feedback using the link below:

[3]Information Governance

 

[4]Description: Description: Description: Description: NHSBSA (NHS@70)
Header 2
Stella House, Goldcrest Way, Newburn Riverside Business Park, Newcastle
upon Tyne NE15 8NY

 

 

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FOIREQUESTS, Nhsbsa (NHS BUSINESS SERVICES AUTHORITY),

4 Attachments

Dear Alan Bunn

 

Please find attached a final letter regarding your recent Freedom of
Information request.

 

We would also value your feedback regarding the way in which your request
was handled. You can provide us with direct feedback on our website at the
following web link:

 

[1]Information Governance Survey

 

Any feedback you provide will be strictly anonymous and much appreciated.

 

Summary of Response

 

Artificial Intelligence in Customer Calls

 

This information was supplied to you with redactions on 4 December 2019.
Some information was withheld under the following exemptions:

 

Section 40(2) – Personal Data

Section 31(1)(a) – Prevention or Detection of Crime

 

The annexes attached set out the exemptions in full.

 

ESR

 

A copy of the document is attached with redactions. Some of the
information has been withheld under the below exemptions of FOIA. Labels
have been inserted to highlight what exemption each redaction relates to.

 

Section 40(2) – Personal Data

 

Please be aware that I have decided not to release full details of all
staff as this information falls under the exemption in section 40
subsections 2 and 3 (a) of the Freedom of Information Act.

 

This is because it would breach the first data protection principle as:

a)  It is not fair to disclose these people’s personal details to the
world and is likely to cause damage or distress to staff.

b) These details are not of sufficient interest to the public to warrant
an intrusion into the privacy of those staff.

 

Annex A attached sets out the exemption in full.

 

Section 43(2) – Commercial Interests

 

The information you requested is being withheld as it falls under the
exemption in section Section 43(2) of the Freedom of Information Act. In
applying this exemption we have balanced the public interest in
withholding the information against the public interest in disclosing the
information. Annex B attached sets out the exemption in full, as well as
the factors considered when deciding that in all the circumstances of the
case, the public interest in maintaining the exemption outweighs the
public interest in disclosing the information.

 

Following the public interest extension, it was deemed that no information
should be withheld under this exemption, in relation to the ESR DPIA.

 

Side Notes

 

Regarding section 6.3 of the document, I am able to inform you that
solutions have been found to some technical issues which had prevented
erasure of certain records.

 

Regarding section 8.15, the wording in this section is no longer deemed
relevant and it should be disregarded.

 

Please note that this information will be published on our Freedom of
Information disclosure log at:

 

[2]https://apps.nhsbsa.nhs.uk/FOI/foiReques...

 

Your personal details will be removed from the published response.

 

Regards

 

Chris Dunn

Information Governance Specialist

Security and Information Governance
[3]www.nhsbsa.nhs.uk

We are constantly looking at ways to
[4]Description: Description: improve our services. You can give us
Description: feedback using the link below:
cid:image004.png@01D4178F.C585F600
[5]Information Governance

 

[6]Description: Description: Description: Description: Description: NHSBSA
(NHS@70) Header 2
Stella House, Goldcrest Way, Newburn Riverside Business Park, Newcastle
upon Tyne NE15 8NY

 

 

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