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Data pertaining to the upkeep and maintenance of all roads maintained by the council.

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Dear Southend on Sea Borough Council,

Under the terms of the Freedom of Information Act, I write to request data pertaining to the upkeep and maintenance of all roads maintained by the council.

Namely the following:

1. How much money did the council spend on repairing roads in the 2017/18 and 2018/19 financial year respectively?

2. How many requests and/or complaints did you receive asking for damaged road surfaces/potholes to be repaired in 2017/18 and 2018/19 respectively?

3. How many claims – successful or otherwise – were made for vehicle damage as a result of potholes/damaged roads/pavements in 2017/18 and 2018/19 respectively?

4. How many of these claims were successful, and what is the total amount paid out (for 2017/18 and 2018/19 respectively)?

5. Which road in the borough had the highest number of complaints made regarding any damage to the surface in 2017/18 and 2018/19 respectively?

This is an initiative run by the FSB to gather national data to bring national attention to the problem.

I would be grateful if this data could be sent within the specified 20 day time frame, as set out under the FOI Act. By my calculation that should be no later than 22 July 2019

Southend FOI requests, Southend on Sea Borough Council

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend Borough Council to individual officers. Please instead direct
them to [1][email address] where our central team will
direct their registration and completion.

 

Dear S Daniel,

 

Thank you for your request received on 02.07.2019 for information which
will be under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004 as appropriate. Your request should receive a
reply by 30.07.2019.

 

If you have any queries please get in touch quoting the FOI reference
number FOI 08721.

 

Kind regards,

Holly Gudgin – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Working to make lives better

( 01702 534929 (Direct) | *
[2][email address] |8 [3]www.southend.gov.uk

Corporate Strategy Group l Transformation Service l Southend-on-Sea
Borough Council | Civic Centre, Victoria Avenue, Southend on Sea, Essex,
SS2 6ER

 

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Southend FOI requests, Southend on Sea Borough Council

Dear S Daniel,

 

Re: Freedom of Information Request

 

I am writing regarding your request for information, which was received on
02.07.2019. Please accept our apologies for the delay in our response.

 

I can confirm that the search for the information you requested has been
completed and I can advise you of the following:

 

 1. How much money did the council spend on repairing roads in the 2017/18
and 2018/19 financial year respectively?

This can be found online within the budget books:
[1]https://www.southend.gov.uk/downloads/do....
Therefore, this information is exempt under Section 21 of the Freedom
of Information Act 2000 as this information is readily available to
you.

 2. How many requests and/or complaints did you receive asking for damaged
road surfaces/potholes to be repaired in 2017/18 and 2018/19
respectively?

Type 2017-18 2018-19
Reports Received 1455 1301
Formal Complaints       9       1
Total 1464 1302

 

 

 3. How many claims – successful or otherwise – were made for vehicle
damage as a result of potholes/damaged roads/pavements in 2017/18 and
2018/19 respectively?

2017 = 101
2018 = 95

 4. How many of these claims were successful, and what is the total amount
paid out (for 2017/18 and 2018/19 respectively)?

2017 = 20 successful
            £8,111.05 paid out

2018 = 10 successful
            £6,161.25 paid out

 5. Which road in the borough had the highest number of complaints made
regarding any damage to the surface in 2017/18 and 2018/19
respectively?
London Road. This is mainly due to the length of the road.

If you wish to discuss any of the above, please contact me. Please
remember to quote the reference number above in any future communications.

 

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our response, you should write to
the Knowledge and Information Manager, PO Box 6, Civic Centre, Victoria
Avenue, Southend-on-Sea, Essex, SS2 6ER.

 

If you are not content with the outcome of your review, you can make a
complaint under the Council’s complaints process by writing to Corporate
Complaints Officer, Office of the Chief Executive, PO Box 6, Civic Centre,
Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.

 

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely,

 

Holly Gudgin

Knowledge Support Officer

Corporate Freedom of Information Team

 

 

 

 

Holly Gudgin – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Working to make lives better

( 01702 534929 (Direct) | *
[2][email address] |8 [3]www.southend.gov.uk

Corporate Strategy Group l Transformation Service l Southend-on-Sea
Borough Council | Civic Centre, Victoria Avenue, Southend on Sea, Essex,
SS2 6ER

 

References

Visible links
1. https://www.southend.gov.uk/downloads/do....
2. mailto:[email address]
3. http://www.southend.gov.uk/
http://www.southend.gov.uk/

We don't know whether the most recent response to this request contains information or not – if you are Simona Daniel please sign in and let everyone know.