Data on RCCB operators

Dear Sir/Madam

Thank you for your request for information which we are processing as a request under the Freedom of Information Act 2000.

We aim to deal with all requests promptly and in any event, no later than 20 working days in line with the statutory requirement. In this case 18/03/2022

For information on how we process your personal information please see our freedom of information request specific privacy notice on the Gambling Commission website

If you have any queries about this email, please contact us.

Kind regards

Freedom of Information Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP

This email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please return it to the address it came from indicating that you are not the intended recipient and delete it from your system. Do not copy, distribute or take action based on this email. Freedom of Information requests can be submitted either by email ([email address]) or by writing to: FOI request Gambling Commission Victoria Square House Victoria Square Birmingham B2 4BP Please clearly state that your request is under the Freedom of Information Act.

Dear Sir/Madam

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested for each of the nine categories of RCBB operator for which the Gambling Commission issues licences, aggregate data on:

1. the total number of returns supplied
2. mean GGY
3. mean percentage of total GGY attributable to the 10% of customers with the greatest losses (henceforth, MPTGA) 4. median MPTGA 5. the value of MPTGA at the 1st, 5th, 10th, 25th, 75th, 90th, 95th and 99th percentile of respondents ranked by MPTGA.

Please see the attached information we are able to provide falling within the scope of your request.

The data includes number of returns submitted and average GGY per return for each licence group within the remote sector covering the last 5 reporting periods.

We are not able to provide the data for ‘percentage of total GGY attributable to the 10% of customers with the greatest losses’. This is because this information is not collected.

When viewing this data it should be noted that the following caveats apply:

- Operators submit their remote data through one regulatory return regardless of which licensed activity they hold (e.g. remote bingo, remote pool betting etc.), so in order to calculate the number of returns submitted for each licence category, the submitted regulatory returns were filtered to only include returns which had non-zero values in the relevant fields. For example, the number of submitted remote bingo returns was calculated by only counting the number of RCBB returns that had a number greater than zero in the remote bingo financials section of the return. This means that for operators with multiple licensed activities, their RCBB return would count as a submitted return for more than one licensed activity.

Due to the way information is collected in the returns, host licensed activities cannot be separated out so the requested data is broken down into the following licence categories, instead of the 9 categories displayed on our website (https://www.gamblingcommission.gov.uk/gu...)

o Betting (real and virtual events) - remote
o Betting intermediary - remote
o Bingo - remote
o Casino - remote
o Pool betting – remote

- Reporting periods refer to the financial year (1st April – 31st March)

- Average GGY per return has been calculated using GGY data from the latest Industry Stats publication which can be found on our website (https://www.gamblingcommission.gov.uk/st...)

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP

This email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please return it to the address it came from indicating that you are not the intended recipient and delete it from your system. Do not copy, distribute or take action based on this email. Freedom of Information requests can be submitted either by email ([email address]) or by writing to: FOI request Gambling Commission Victoria Square House Victoria Square Birmingham B2 4BP Please clearly state that your request is under the Freedom of Information Act.

Dear Sir/Madan

Thank you for your email.

Regarding your query below, this is because it is a datapoint that had been planned to be collected in the future, but is not currently, and has not been collected in the past.

The guidance has now been updated to reflect this position.

Kind regards

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP

show quoted sections