Data Extract

Dear [Name Removed]
Thank you for your email to both London Borough of Sutton and Royal
Borough of Kingston dated 26/02/2024 requesting the following
information: 
1) From CRM system that you use, please could you do a full system extract
(.xlsx or .csv) for any entry that contains the word "flag" that has been
reported to you via the web, social media, telephone, or otherwise. This
would be the system you use to capture street issues (e.g. potholes,
street furniture etc.)
Extract for the period from 1st October 2023 to present. Include all
possible column headers that are available. I expect to see 1 row per
report received.

Where it's possible, please also ensure "raised" and "resolved" dates are
included as a minimum. Please do include all possible columns.
We are treating your correspondence as a request for information under the
Freedom of Information Act 2000 . The Council requires further
clarification in order to determine whether it holds any information
within the scope of your request. The request is too general in nature.
Please explain what you mean by 'flag'. If we carry out the search, it
will be a frivolous search and would not necessarily be relevant to what
you are looking for. 
Once you have clarified your request, we will be pleased to consider it
again. Please note this will be treated as a new request and you will
receive a response within 20 working days.
Please remember to quote the reference number above in any future
communications.
Kind regards

FOI Team

Royal Borough of Kingston upon Thames
London Borough of Sutton
[1]www.kingston.gov.uk
[2]www.sutton.gov.uk

On Fri, 23 Feb 2024 at 19:15, [Name Removed]<[3][email address]> wrote:

Dear Kingston upon Thames Borough Council,

1) From CRM system that you use, please could you do a full system
extract (.xlsx or .csv) for any entry that contains the word "flag" that
has been reported to you via the web, social media, telephone, or
otherwise. This would be the system you use to capture street issues
(e.g. potholes, street furniture etc.)

Extract for the period from 1st October 2023 to present. Include all
possible column headers that are available. I expect to see 1 row per
report received.

Where it's possible, please also ensure "raised" and "resolved" dates
are included as a minimum. Please do include all possible columns.

Yours faithfully,

[Name Removed]

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Dear [Name Removed]
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - REF NOs - FOIK3954
(Kingston) & FOIS4401 (Sutton) (please quote in correspondence)
Thank you for your reply and clarification. I acknowledge your requests
for information received on 28/02/2024.
Your requests are being considered and, if it is held, you will receive
the information requested within the statutory timescale of 20 working
days as defined by the Freedom of Information Act 2000, subject to the
information not being exempt or containing a reference to a third party.
If appropriate, the information may be provided in paper copy, normal font
size.  If you require alternative formats, e.g. language, audio, large
print, etc. then please let us know.
For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested.  There will be an
assessment and if any of the exemption categories apply then the
information will not be released.  You will be informed if this is the
case, including your rights of appeal.
If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you.  You will be informed if this is the case.
A fee may be payable for this information.  This will be considered and
you will be informed if a fee is payable.  In this event the fee must be
paid before the information is processed and released.  The 20 working day
time limit is suspended until receipt of the payment.
Please be advised that in line with the Royal Borough of Kingston's
commitment to transparency, in due course an anonymous copy of your
request and our response may be published on our website.
Yours sincerely,

FOI Team

Royal Borough of Kingston upon Thames
London Borough of Sutton
[1]www.kingston.gov.uk
[2]www.sutton.gov.uk
On Tue, 27 Feb 2024 at 22:08, [Name Removed]<[3][FOI #1092164 email]>
wrote:

Dear RBK FOI,

Thanks for your email.

I need only “flag” and/or “flags”. As in, a country’s flag.

Anything like “I am flagging” will not be needed.

Where somebody has reported with the phrase “I flag”, you may include
these in the interest of not spending unnecessary time filtering.

It may therefore be easiest to search for "flag" or "flags" and then I
would be happy to filter out any results not relevant. If I receive any
entries that say "I flag a pothole", then that would be acceptable to
me.

Yours sincerely,

[Name Removed]

show quoted sections

Dear [Name Removed]
 
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - REF NO - FOIS4401
 
I refer to your request for information received on 28/02/2024. Please
find our response attached.
 
Yours sincerely
 

FOI Team

London Borough of Sutton
Civic Offices
St. Nicholas Way, Sutton SM1 1EA

[1]www.sutton.gov.uk

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Disclaimers apply, for full details see : 
(https://www.sutton.gov.uk/info/200436/cu...)

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