Data collected by Test & Trace
Dear UK Health Security Agency,
When testing positive, or a child you are responsible for test positive for Covid 19, you receive a number of calls from NHS Test and Trace. At the beginning of the call you are informed that the call is being recorded and can be used for Training and Quality Assurance purposes.
Under GDPR consent must be sought for this recording to take place, yet when I asked for it not to be recorded I was informed I had no choice.
Could you please supply me with answers to the following questions:
1) Is there an ability to turn of the recording, if not why?
2) Is consent to record specifically obtained on each call. If not, do you have an exemption under GDPR?
3) How long are these recordings kept and are the subjects informed of their destruction?
4) How are these recording stored and who is responsible for the security of the recordings?
5) what percentage of the calls are used for training?
6) what percentage of the calls are used for Quality Assurance?
7) Are the recordings used for anything other than Training or Quality Assurance?
8) Are the calls provided to anyone outside of Test & Trace?
Yours faithfully,
Andrew Long
Dear Andrew Long,
Your request will be handled by the Information Rights Team at the UK
Health Security Agency (UKHSA). We acknowledge receipt of your email and
request for information, which will be treated as a request for
information under statutory access legislation. UKHSA has taken
responsibility for statutory access requests addressed to Public Health
England and NHS Test and Trace Services.
Please note that requests under the Freedom of Information Act and the
Environmental Information Regulations (EIRs) will receive a response
within 20 working days from the day following the date of receipt of your
request.
If the request is for your personal data, your request will be handled as
a data subject access request (SAR) under Article 15 of the General Data
Protection Regulation (GDPR), then we will respond within one month of the
receipt of the request.
The UK Health Security Agency is heavily involved in the government’s
response to the COVID-19 pandemic. We will aim to address all requests
promptly and within the required response timeframes. However, when we
are unable to meet the response timeframe we will keep requesters updated
on a revised expected timescale for a response to their request. The
Information Commissioner recognises this position in its recent guidance,
see
link: [1]https://ico.org.uk/media/2617613/ico-reg...
Yours sincerely,
Information Rights Team
UK Health Security Agency
[UKHSA request email]
[2]www.gov.uk/ukhsa Follow us on Twitter @UKHSA
--------------------------------------------------------------------------
From: Andrew Long <[FOI #813743 email]>
Sent: 05 December 2021 14:28
To: Information Rights <[email address]>
Subject: Freedom of Information request - Data collected by Test & Trace
Dear UK Health Security Agency,
When testing positive, or a child you are responsible for test positive
for Covid 19, you receive a number of calls from NHS Test and Trace. At
the beginning of the call you are informed that the call is being recorded
and can be used for Training and Quality Assurance purposes.
Under GDPR consent must be sought for this recording to take place, yet
when I asked for it not to be recorded I was informed I had no choice.
Could you please supply me with answers to the following questions:
1) Is there an ability to turn of the recording, if not why?
2) Is consent to record specifically obtained on each call. If not, do you
have an exemption under GDPR?
3) How long are these recordings kept and are the subjects informed of
their destruction?
4) How are these recording stored and who is responsible for the security
of the recordings?
5) what percentage of the calls are used for training?
6) what percentage of the calls are used for Quality Assurance?
7) Are the recordings used for anything other than Training or Quality
Assurance?
8) Are the calls provided to anyone outside of Test & Trace?
Yours faithfully,
Andrew Long
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #813743 email]
Is [UKHSA request email] the wrong address for Freedom of
Information requests to UK Health Security Agency? If so, please contact
us using this form:
[3]https://eur01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://eur01.safelinks.protection.outlo...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[5]https://eur01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
Dear Andrew Long,
Please find attached the UK Health Security Agency's response to your
request.
Yours sincerely,
Information Rights Team
UK Health Security Agency
[UKHSA request email]
[1]www.gov.uk/ukhsa Follow us on Twitter @UKHSA
--------------------------------------------------------------------------
From: Andrew Long <[FOI #813743 email]>
Sent: 05 December 2021 14:28
To: Information Rights <[email address]>
Subject: Freedom of Information request - Data collected by Test & Trace
Dear UK Health Security Agency,
When testing positive, or a child you are responsible for test positive
for Covid 19, you receive a number of calls from NHS Test and Trace. At
the beginning of the call you are informed that the call is being recorded
and can be used for Training and Quality Assurance purposes.
Under GDPR consent must be sought for this recording to take place, yet
when I asked for it not to be recorded I was informed I had no choice.
Could you please supply me with answers to the following questions:
1) Is there an ability to turn of the recording, if not why?
2) Is consent to record specifically obtained on each call. If not, do you
have an exemption under GDPR?
3) How long are these recordings kept and are the subjects informed of
their destruction?
4) How are these recording stored and who is responsible for the security
of the recordings?
5) what percentage of the calls are used for training?
6) what percentage of the calls are used for Quality Assurance?
7) Are the recordings used for anything other than Training or Quality
Assurance?
8) Are the calls provided to anyone outside of Test & Trace?
Yours faithfully,
Andrew Long
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #813743 email]
Is [UKHSA request email] the wrong address for Freedom of
Information requests to UK Health Security Agency? If so, please contact
us using this form:
[2]https://eur01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://eur01.safelinks.protection.outlo...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[4]https://eur01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
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