Dame Julie Mellor's resignation

[Name Removed] (Account suspended) made this Freedom of Information request to Parliamentary and Health Service Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

[Name Removed] (Account suspended)

Dear Parliamentary and Health Service Ombudsman,

Request Title/summary within scope.

I am writing to make an open government request for all the
information to which I am entitled under the Freedom of Information
Act 2000.

Please send me recorded information, which includes information
held on computers, in emails and in printed or handwritten
documents as well as images, video and audio recordings.

If this request is too wide or unclear, and you require a
clarification, I would be grateful if you could contact me as I
understand that under the Act, you are required to advise and
assist requesters.(Section 16 / Regulation 9).

If my request is denied in whole or in part, I ask that you justify
all deletions by reference to specific exemptions of the act. I
will also expect you to release all non-exempt material. I reserve
the right to appeal your decision to withhold any information or to
charge excessive fees.

If any of this information is already in the public domain, please
can you direct me to it, with page references and URLs if
necessary.

Please confirm or deny whether the requested information is held ( section (Section 1(1)(a) and consider whether information should be provided under section 1(1)(b), or whether it is subject to an exemption in Part II of the Act.

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information should not be treated as confidential if such an
agreement has not been signed.

I would like the above information to be provided to me as
electronic copies, via WDTK. The information should be immediately
readable - and, as a freedom of Information request, not put in a PDF or any closed form, which some readers may not be able to access.

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::::::::

Please consider the ICO's Decision on the provision original documents on file, rather than newly written letters of response.

https://ico.org.uk/media/action-weve-tak...

This request does not require a letter, drafted by the External Affairs department, or any other written input by reputational defence employees, and purporting to be the response to a FOIA request.

:::::

Dame Julie Mellor's resignation

According to this announcement , Dame Julie Mellor resigned on July 4.

http://www.ombudsman.org.uk/about-us/new...

04 July 16
Dame Julie Mellor, Chair of the Parliamentary and Health Service Ombudsman, has resigned today. She will remain in post until a successor has been appointed and business as usual will continue.
In a letter to the Chair of the Public Administration and Constitutional Affairs Committee (PACAC), Julie Mellor writes that she hopes her resignation will give Parliament an opportunity to consider options for a joint appointment with the Government to the Chair and Ombudsman roles for both the Local Government Ombudsman (LGO) and the Parliamentary and Health Service Ombudsman (PHSO), to facilitate the process of Ombudsman reform.
The Boards of both these ombudsman services met on Monday 20 June to discuss reform. Both reaffirmed their commitment to a new service for the UK and England that will have the powers to address injustice and hardship and ensure simpler, easier access. They also committed to making as much joint progress as possible towards a new service before legislative reform.
Dame Julie Mellor believes a joint appointment to the Chair and the Ombudsman roles for both ombudsman services will make it immeasurably easier for the two organisations to make progress. She hopes her timely resignation will create the opportunity for Parliament and the Government to give this option due consideration.

::::

Yet in his letter,Bernard Jenkin specifically states a 'timed resignation'.

http://www.ombudsman.org.uk/__data/asset...

Therefore -as he states so -a specific time/date must be stated within this resignation.

What is this time/end date of the July 4 resignation?

And what are the arrangements which appear to let her to continue in office - on the same contract post her July 4 resignation?

Is she to be paid etc as an example after her July 4 resignation?

:::

And what is the difference in her contract - post the July 4 resignation - as she has already announced that she will leave in this press release, as clearly she has already stated that she is 'standing aside' - which clearly would involve her resignation.

To clarify -since she states that she is leaving anyway, which would involve her resignation, what is the difference in her position before and after the July 4 announcement ?

24 June 2015
It was announced today that Julie Mellor, Chair of the Parliamentary and Health Service Ombudsman, will stand aside from her position as and when the Public Services Ombudsman Bill receives royal assent. Julie will continue to lead the Board and support the Executive in the radical transformation of our service over the next 18 to 24 months.
Since Julie Mellor joined the Parliamentary and Health Service Ombudsman in 2012 she has been making the case to create a single Public Service Ombudsman covering all public services for England including health and social care and UK non-devolved services. The Bill to make this happen was announced in last month's Queen's speech.
On announcement of her decision Julie Mellor said:
'I believe this new ombudsman service will be better for the public, better for Parliament and better value for money. I want the new service to have the best possible chance of success and to achieve this it's vital that there is continuity in leadership during the transition to the new organisation. That's why I have decided to stand aside as and when the Bill receives royal assent, enabling Parliament to make an appointment to the twin roles of Parliamentary and Health Service Ombudsman and Chair elect of the new service.
'Creation of the new service is one of three things we set out to achieve three years ago. The second was to dramatically increase investigation volume to meet demand. Thanks to our staff and the Executive Team this has now been achieved with an increase from 400 to 5000 investigations and resolutions a year, giving more people final decisions on their unresolved complaint.
'Our third goal is to introduce a set of promises to our users about what they can expect from our service and a level of consistency and transparency about our investigation methods to give people greater confidence in our decisions whether we uphold their complaint or not. This is now our focus and my priority is to support the Executive and staff in delivering this ahead of transition to the new service.'

::

The resignation statements mention a board meeting.

When will the board meeting minutes be published?

::

Reports mention jubilation amongst PHSO employees at Dame Julie Mellor's resignation.

Is there any PHSO data as to what form these jubilations took?

Yours faithfully,

[Name Removed]

Yours faithfully,

[Name Removed]

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

D. Speers left an annotation ()

The PHSO Office would be wise to note your knowledge Jt..........and provide you with a timely response!
I wish THEM well!

phsothefacts Pressure Group left an annotation ()

Good question JT Oakley. While you are at it you may ask them to define 'joint appointment'. Under current LGO legislation there should be more than one Local Government Commissioner (but not more than three) and their work is given oversight by the Parliamentary Ombudsman. If a 'joint appointment' replaces the Commissioners with a single person then that individual will be responsible for holding themselves to account.

This would of course save money and as Jane Martin LGO Commissioner is also leaving soon then it might be prudent to fill both posts simultaneously with a single individual. This would be in breach of current legislation, so if reform of the Ombudsman is no longer on the agenda following Brexit then, in theory, government hands are tied.

" Briefly, the Commission for Local Administration in England is an independent body funded by the Government to support the activities of the Local Government Ombudsmen (or Local Commissioners). The Commission comprises the Local Government Ombudsmen and the Parliamentary Commissioner for
Administration."

https://www.gov.uk/government/uploads/sy...

Brenda Prentice left an annotation ()

It was suggested to me today that she will in 'in post' until the Spring!!!!!!!

[Name Removed] (Account suspended) left an annotation ()

Since there has been two announcements of Dame Julie Mellor's departure, if she gives another one -in July 2017 - she will have achieved the hat trick of resignations.

This replicates the way the PHSO operates,

It closes cases.

Then, because if its inability to close them correctly - by having jumped to wrongful conclusions - cases are reopened...and on they go.

J Roberts left an annotation ()

Henry Bodkin has written about Dame Julie's resignation in The Telegraph: "Health watchdog resigns following handling of sexual abuse cover-up scandal".
http://www.telegraph.co.uk/news/2016/07/...

Former Deputy Ombudsman, Mick Martin "assisted" in the cover up. The Patients Association have expressed serious concerns about the quality of PHSO investigations.

[Name Removed] (Account suspended) left an annotation ()

Of course she will Brenda.

It's a bogus resignation meant to defray criticism of her when Alex Allen's report becomes public.

The logic is that she has already 'resigned' , so that should mean no further demands for her resignation.

So that means she can stay on until she really means to go....

But this is the PHSO. What more could one expect?

The integrity of an immediate resignation?

Brenda Prentice left an annotation ()

Silly me and thought if you resigned you cleared your desk and went....

Hope WDTK won't mind me responding to you in this vain. We do know, Mark Lant said, PHSO don't monitor this site, so they will not complain to WDTK.

InformationRights, Parliamentary and Health Service Ombudsman

Dear [Name Removed]

 

Your information request (FDN-263450)

 

I am writing in response to your email of 9 July 2016, entitled ‘Dame
Julie Mellor's resignation’, in which you asked a number of questions.  I
will respond to each of these in turn.

 

You ask two sets of questions, one relating to Dame Julie’s resignation
and the effect of her announcement, and another about planned publication
for Board minutes.

 

You state that in his letter of 4 July 2016 to Dame Julie, Bernard Jenkin
writes of a ‘timed resignation’.  He does not.  In that letter, Bernard
Jenkin MP writes: ‘I am grateful that you have timed notice of your
resignation, so Parliament can most effectively plan for your successor’. 
The letter goes on to state that Dame Julie has agreed to stay on until a
permanent successor has been appointed. 

 

In sum, Dame Julie has offered her resignation but will remain in post
until a successor is appointed by the Queen.  Her terms and conditions of
employment have not been affected by the resignation.  As stated in Mr
Jenkin’s letter, the post of ombudsman is a ‘corporation sole’.  The
effect of this is that the wider organisation cannot exist without an
Ombudsman appointed.  The point at which Dame Julie leaves the
organisation is yet to be decided, and will be in line with the arrival of
her successor.

 

Section 1 and Schedule 1 to the Parliamentary Commissioner Act 1967 and
Health Service Commissioners Act 1993 respectively set out the
arrangements for appointment and tenure of office.  This legislation is
available online [1]here.  The appointment of a new ombudsman is a lengthy
procedure and you might be interested to read more about the last time
this process took place on [2]Parliament’s website.

 

You also ask when Board minutes referred to in the [3]announcement of 4
July 2016 will be published.  There is as yet no specific time planned to
publish notes of the meeting of 20 June 2016, at which ombudsman reform
was discussed.  These will be published in due course in line with our
usual process.

 

Finally, you have asked: ‘Is there any PHSO data as to what form these
jubilations took?’ It is not clear to us what information you are seeking
here, or how we would go about locating it.  Section 1(3)(a) and (b) of
the Freedom of Information Act 2000 state that where a public authority
reasonably requires further information in order to identify and locate
the information requested, and has informed the applicant of that
requirement, it is not obliged to comply with the terms of that request. 
To that end, we would welcome your advice on how we should go about
identifying and locating the information that you seek and will not be
able to process this part of your request until then.

 

I hope that this information is helpful. If you are unhappy with my
handling of your information request, it is open to you to request an
internal review.

 

Yours sincerely

 

Aimee Gasston

Acting Head of Freedom of Information / Data Protection

Parliamentary and Health Service Ombudsman

W: [4]www.ombudsman.org.uk

 

Please email the FOI/DP team at: [5][PHSO request email]

 

From: [Name Removed] [mailto:[FOI #344768 email]]
Sent: 09 July 2016 18:38
To: InformationRights
Subject: Freedom of Information request - Dame Julie Mellor's resignation

 

Dear Parliamentary and Health Service Ombudsman,

Request Title/summary within scope.

I am writing to make an open government request for all the
information to which I am entitled under the Freedom of Information
Act 2000.

Please send me recorded information, which includes information
held on computers, in emails and in printed or handwritten
documents as well as images, video and audio recordings.

If this request is too wide or unclear, and you require a
clarification, I would be grateful if you could contact me as I
understand that under the Act, you are required to advise and
assist requesters.(Section 16 / Regulation 9).

If my request is denied in whole or in part, I ask that you justify
all deletions by reference to specific exemptions of the act. I
will also expect you to release all non-exempt material. I reserve
the right to appeal your decision to withhold any information or to
charge excessive fees.

If any of this information is already in the public domain, please
can you direct me to it, with page references and URLs if
necessary.

Please confirm or deny whether the requested information is held ( section
(Section 1(1)(a) and consider whether information should be provided under
section 1(1)(b), or whether it is subject to an exemption in Part II of
the Act.

If the release of any of this information is prohibited on the
grounds of breach of confidence, I ask that you supply me with
copies of the confidentiality agreement and remind you that
information should not be treated as confidential if such an
agreement has not been signed.

I would like the above information to be provided to me as
electronic copies, via WDTK. The information should be immediately
readable - and, as a freedom of Information request,  not put in a PDF or
any closed form, which some readers may not be able to access.

I understand that you are required to respond to my request within
the 20 working days after you receive this letter. I would be
grateful if you could confirm in writing that you have received
this request.

::::::::

Please consider  the ICO's Decision on the provision original documents on
file, rather than newly written letters of response.

[6]https://ico.org.uk/media/action-weve-tak...

This request does not require a letter, drafted by the External Affairs
department, or any other written input by reputational defence employees,
and purporting to be the response to a FOIA request.

:::::

Dame Julie Mellor's resignation

According to this announcement  , Dame Julie Mellor resigned on July 4.

[7]http://www.ombudsman.org.uk/about-us/new...

04 July 16
Dame Julie Mellor, Chair of the Parliamentary and Health Service
Ombudsman, has resigned today. She will remain in post until a successor
has been appointed and business as usual will continue.
In a letter to the Chair of the Public Administration and Constitutional
Affairs Committee (PACAC), Julie Mellor writes that she hopes her
resignation will give Parliament an opportunity to consider options for a
joint appointment with the Government to the Chair and Ombudsman roles for
both the Local Government Ombudsman (LGO) and the Parliamentary and Health
Service Ombudsman (PHSO), to facilitate the process of Ombudsman reform.
The Boards of both these ombudsman services met on Monday 20 June to
discuss reform. Both reaffirmed their commitment to a new service for the
UK and England that will have the powers to address injustice and hardship
and ensure simpler, easier access. They also committed to making as much
joint progress as possible towards a new service before legislative
reform.
Dame Julie Mellor believes a joint appointment to the Chair and the
Ombudsman roles for both ombudsman services will make it immeasurably
easier for the two organisations to make progress. She hopes her timely
resignation will create the opportunity for Parliament and the Government
to give this option due consideration.

::::

Yet in his letter,Bernard Jenkin specifically states a 'timed
resignation'.

[8]http://www.ombudsman.org.uk/__data/asset...

Therefore -as he states so -a specific time/date must be stated within
this resignation.

What is this time/end date of the July 4 resignation?

And what are the arrangements which appear to let her to continue in
office - on the same contract post her  July 4 resignation?

Is she to be paid etc as an example after her July 4 resignation?

:::

And what is the difference in her contract - post the July 4 resignation -
as she has already announced that she will leave in this press release, as
clearly she has already stated that she is 'standing aside' - which
clearly would involve her resignation.

To clarify -since she states that she is leaving anyway, which would
involve her resignation, what is the difference in her position  before
and after the July 4 announcement ?

24 June 2015
It was announced today that Julie Mellor, Chair of the Parliamentary and
Health Service Ombudsman, will stand aside from her position as and when
the Public Services Ombudsman Bill receives royal assent. Julie will
continue to lead the Board and support the Executive in the radical
transformation of our service over the next 18 to 24 months.
Since Julie Mellor joined the Parliamentary and Health Service Ombudsman
in 2012 she has been making the case to create a single Public Service
Ombudsman covering all public services for England including health and
social care and UK non-devolved services. The Bill to make this happen was
announced in last month's Queen's speech.
On announcement of her decision Julie Mellor said:
'I believe this new ombudsman service will be better for the public,
better for Parliament and better value for money. I want the new service
to have the best possible chance of success and to achieve this it's vital
that there is continuity in leadership during the transition to the new
organisation.  That's why I have decided to stand aside as and when the
Bill receives royal assent, enabling Parliament to make an appointment to
the twin roles of Parliamentary and Health Service Ombudsman and Chair
elect of the new service.
'Creation of the new service is one of three things we set out to achieve
three years ago. The second was to dramatically increase investigation
volume to meet demand. Thanks to our staff and the Executive Team this has
now been achieved with an increase from 400 to 5000 investigations and
resolutions a year, giving more people final decisions on their unresolved
complaint.
'Our third goal is to introduce a set of promises to our users about what
they can expect from our service and a level of consistency and
transparency about our investigation methods to give people greater
confidence in our decisions whether we uphold their complaint or not. This
is now our focus and my priority is to support the Executive and staff in
delivering this ahead of transition to the new service.'

::

The resignation statements mention a board meeting.

When will the board meeting minutes  be published?

::

Reports mention jubilation amongst PHSO employees at Dame Julie Mellor's
resignation.

Is there any PHSO data as to what form these jubilations took?

Yours faithfully,

[Name Removed]

Yours faithfully,

[Name Removed]

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[Name Removed] (Account suspended)

Dear InformationRights,

No links provided throughout ,.. Please provide.

Section 1 and Schedule 1 to the Parliamentary Commissioner Act 1967 and
Health Service Commissioners Act 1993 respectively set out the
arrangements for appointment and tenure of office. This legislation is
available online [1]here. The appointment of a new ombudsman is a lengthy
procedure and you might be interested to read more about the last time
this process took place on [2]Parliament’s website.

Yours sincerely,

[Name Removed]

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
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InformationRights, Parliamentary and Health Service Ombudsman

Dear [Name Removed]

 

Your information request (FDN-263450)

 

The Whatdotheyknow.com website often amends the formatting of responses
sent through it – this time the hyperlinks were removed.

 

Please find below a revised version of our response with full URLs
included.  I hope this is helpful.

 

Yours sincerely

 

Aimee Gasston

Acting Head of Freedom of Information / Data Protection

Parliamentary and Health Service Ombudsman

W: [1]www.ombudsman.org.uk

 

Please email the FOI/DP team at: [2][PHSO request email]

 

 

Dear [Name Removed]

 

Your information request (FDN-263450)

 

I am writing in response to your email of 9 July 2016, entitled ‘Dame
Julie Mellor's resignation’, in which you asked a number of questions.  I
will respond to each of these in turn.

 

You ask two sets of questions, one relating to Dame Julie’s resignation
and the effect of her announcement, and another about planned publication
for Board minutes.

 

You state that in his letter of 4 July 2016 to Dame Julie, Bernard Jenkin
writes of a ‘timed resignation’.  He does not.  In that letter, Bernard
Jenkin MP writes: ‘I am grateful that you have timed notice of your
resignation, so Parliament can most effectively plan for your successor’. 
The letter goes on to state that Dame Julie has agreed to stay on until a
permanent successor has been appointed. 

 

In sum, Dame Julie has offered her resignation but will remain in post
until a successor is appointed by the Queen.  Her terms and conditions of
employment have not been affected by the resignation.  As stated in Mr
Jenkin’s letter, the post of ombudsman is a ‘corporation sole’.  The
effect of this is that the wider organisation cannot exist without an
Ombudsman appointed.  The point at which Dame Julie leaves the
organisation is yet to be decided, and will be in line with the arrival of
her successor.

 

Section 1 and Schedule 1 to the Parliamentary Commissioner Act 1967 and
Health Service Commissioners Act 1993 respectively set out the
arrangements for appointment and tenure of office.  This legislation is
available online here ([3]www.legislation.gov.uk).  The appointment of a
new ombudsman is a lengthy procedure and you might be interested to read
more about the last time this process took place on Parliament’s website
([4]http://www.publications.parliament.uk/pa...).

 

You also ask when Board minutes referred to in the announcement of 4 July
2016
([5]http://www.ombudsman.org.uk/about-us/new...)
will be published.  There is as yet no specific time planned to publish
notes of the meeting of 20 June 2016, at which ombudsman reform was
discussed.  These will be published in due course in line with our usual
process.

 

Finally, you have asked: ‘Is there any PHSO data as to what form these
jubilations took?’ It is not clear to us what information you are seeking
here, or how we would go about locating it.  Section 1(3)(a) and (b) of
the Freedom of Information Act 2000 state that where a public authority
reasonably requires further information in order to identify and locate
the information requested, and has informed the applicant of that
requirement, it is not obliged to comply with the terms of that request. 
To that end, we would welcome your advice on how we should go about
identifying and locating the information that you seek and will not be
able to process this part of your request until then.

 

I hope that this information is helpful. If you are unhappy with my
handling of your information request, it is open to you to request an
internal review.

 

From: [Name Removed] [mailto:[FOI #344768 email]]
Sent: 08 August 2016 14:20
To: InformationRights
Subject: RE: Freedom of Information request - Dame Julie Mellor's
resignation

 

Dear InformationRights,

No links provided throughout ,.. Please provide.

Section 1 and Schedule 1 to the Parliamentary Commissioner Act 1967 and
Health Service Commissioners Act 1993 respectively set out the
arrangements for appointment and tenure of office.  This legislation is
available online [1]here.  The appointment of a new ombudsman is a lengthy
procedure and you might be interested to read more about the last time
this process took place on [2]Parliaments website.

Yours sincerely,

[Name Removed]

show quoted sections

[Name Removed] (Account suspended) left an annotation ()

I can't see why a temporary Ombudsman can't be appointed -as was a temporary deputy Ombudsman to fulfill the criteria of an Ombudsman in place.

phsothefacts Pressure Group left an annotation ()

A temporary Ombudsman might actually look at some of the correspondence sent from the public, might start asking difficult questions and may come out of the Ivory Tower and see the shoddy investigation work which passes for an Ombudsman report. That wouldn't do at all. Parliament will have to take time to go through all the right procedures to make sure they get just the right person for the job. Like they did last time.

[Name Removed] (Account suspended)

Dear InformationRights,

This link STILL does not work.

http://www.publications.parliament.uk/pa...)

If you cannot provide a link - please provide the internal file information, which the PHSO must also hold.

Yours sincerely,

[Name Removed]

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

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InformationRights, Parliamentary and Health Service Ombudsman

Dear [Name Removed]

Thank you for your email. I have checked the link and it is working this end. I am unsure why you are having trouble accessing it.

You may wish to go on to Parliament's website (www.parliament.uk) and search 'Pre-appointment hearing for the post of Parliamentary and Health Service Ombudsman - Public Administration Committee Contents'.

I hope this is helpful.

Kind regards

Rebecca Gadsdon
FOI/DP Officer
Parliamentary and Health Service Ombudsman
T: 0300 061 1516
E: [email address]
W: www.ombudsman.org.uk

Follow us on

show quoted sections

[Name Removed] (Account suspended)

Dear InformationRights,

Because this is what it says:

Page cannot be found
The page you are trying to access is not available.
Please return to the homepage to navigate through to our main content sections.
Alternatively, you may want to explore Parliament's Web Archive with access to previous versions of the parliamentary website and related websites.
If you are still having difficulty finding the page or document you need, please contact the Web and Intranet Service on [email address] giving full details on what you are looking for, along with the URL if possible.
You can also contact the team via our Contact Us form by selecting ‘Broken links’ from the dropdown menu.
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Yours sincerely,

[Name Removed]

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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[Name Removed] (Account suspended)

Dear Parliamentary and Health Service Ombudsman,

WDTK states out of time .

Please supply the correct link - leasing to the information requested.

Please do not assume ( yet again) that because a dead link has been provided, that it ought to work and that I should be able to read it, as I have sent you the message at the end of the provided link.

Yours faithfully,

[Name Removed]

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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[Name Removed] (Account suspended) left an annotation ()

The June 20 board meeting, referred to by the respondee, has been on the website for some time:

http://www.ombudsman.org.uk/__data/asset...

It's a shame that the respondee didn't state this in the response.