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If your email is a valid FOI request, as per Section 8 of the FOI Act 2000, you can normally expect a response within 20 working days.
 
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We will respond to all valid FOI and IR requests within our statutory timescales, if we are unable to do so then we will contact you to explain why. Please note that we are not able to process your FOI or IR request in any shorter timescales that you may indicate.
 
 
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Further Information
 
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More information on the DWP can be accessed on gov.uk here –
https://www.gov.uk/government/organisations/department-for-work-pensions
 
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