Dear Transport for London,

You used to produce, and send to addresses, for free, some cycle maps. This was a paper map, typical leaflet size when folded, which unfolded in to a large street map showing cycle superhighways and paths, on both sides. You did a "Cycling in Central London" guide, and a "Local Cycling Guide 2" through to 12, for different areas of London. My personal copies are dated 2015.

It appears this has been discontinued. Searches on google and your website, as well as manually looking for links, I cannot seem to find any way to reorder updated paper maps. The link on the back of the paper maps to tfl.gov.uk/cycleguides also goes to a not found error page.

Could you kindly confirm:

1) When TfL removed the ability to order these maps from the website

2) The reason why they were removed

3) The average cost of providing that service - for both printing and distribution/posting - aka how much money you have savedb by discontinuing this service

4) Were the maps produced by an external company or internally?

5) Finally, are the plans for this functionality to return in any way?

Yours faithfully,

Lewis Western

FOI, Transport for London

Dear Mr Western

 

TfL Ref: FOI-3215-1819

 

Thank you for your email received by Transport for London (TfL) on 25
February 2019.

 

Question 3 in your request, regarding cost,  will be processed in
accordance with the requirements of the Freedom of Information Act and
TfL’s information access policy. The rest of your request doesn’t
constitute an FOI request and I have passed it to our Customer Service
team to respond to your questions directly. The FOI act only applies to
recorded information held by the public authority, and does not cover
requests for general information and comments. 

 

A response will be sent to you by 26 March 2019.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Western

 

TfL Ref: FOI-3215-1819

 

Thank you for your email received by Transport for London (TfL) on 25
February 2019, asking for information about cycle maps.

 

Question 3 in your request, regarding cost,  has been processed in
accordance with the requirements of the Freedom of Information Act and
TfL’s information access policy. The rest of your request doesn’t
constitute an FOI request and have been passed to TfL’s Customer Services.

 

I can confirm we do hold the information you require. We had a budget of
£400k per annum to produce Cycle Guides. By discontinuing the product we
have saved £400,000 per year.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Customerservice, Transport for London

[1]Transport for London
Transport
for London
Ref: 13063304

18 March 2019

Dear Lewis Western

Thank you for your email of 25 February regarding TfL cycle maps. This
query was forwarded onto us by our Freedom of Information (FOI) team to
answer all of your question except for the average cost question (number
3) which they will provide you a response for directly.

I appreciate the time you've taken to contact us with your questions. I
will address each question you raised one by one below:

1. When TfL removed the ability to order these maps from the website?

The ability to order paper maps from the TfL website was removed in 2018.

2. The reason why they were removed?

The ability to order paper maps from the TfL website was removed because
the paper maps have been discontinued.

3. The average cost of providing that service- for both printing and
distribution/ posting - aka how much money you have saved by discontinuing
this service?

To be answered by the FOI team separately.

4. Were the maps produced by an external company or internally?

In common with the majority of our maps, these cycle guides were produced
by a company on our cartographic framework, FWT, using a basemap supplied
under license from A to Z maps.

5. Finally, are the plans for this functionality to return in any way?

We recognise the importance of providing clear, accurate information about
cycling facilities in London and, as set out in our Cycling Action Plan
(published December 2018) we are developing new digital wayfinding and
journey planning tools. This includes a new digital maps showing existing
and planned cycle routes in London, due to be launched later this year. We
are also developing the world’s largest and most detailed Cycling
Infrastructure Database (CID), which will include details of cycling
infrastructure across Greater London, including cycle lanes, signed routes
and cycle parking. This will be available as open data, free of charge,
later in 2019.

I trust that the above information has helped to answer the questions you
had. Should you have any further queries you would like to have answered,
please do not hesitate to get back in contact with us and we will do our
best to assist you.

Thanks again for contacting us. If there is anything else we can help you
with, please reply to this email. Alternatively, you can call us on 0343
222 1234 and we'll be happy to help you.

Kind regards

Kristian Lewis
Customer Service Adviser
Transport for London Customer Services

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We aim to reply to all emails within ten working days.
[2]Mayor of London - Every Journey Matters
Transport for London (TfL) will use the personal information submitted on
this form to process your feedback and provide you with the information or
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References

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2. http://www.tfl.gov.uk/
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