Dear Halton Borough Council,

I am currently conducting research for a Masters Degree in Computing, and kindly request you respond to the questions below, under the Freedom of Information Act.
If you cannot provide an answer to one question, please state so and respond to the others.
Q1. What is the full official name of the Authority?
Q2. How large is the Authority in terms of population?
Q3. How large is the Authority in terms of geographical boundaries?
Q4. How many information systems / databases does the Authority use?
Q4a. How many of those are stand-alone (i.e. do not interact with any other information system)?
Q4b. How many of those interact with at least one other system (e.g. using API calls)?
Q4c. Are the systems mainly centered around Residents or Properties?
Q5. What services are provided to Residents by the Authority (e.g. Taxi Licensing, Waste, Education, Planning Applications, etc.)
Q6a. Does the Authority have an online portal for Residents?
Q6b. If it does, what is the uptake (as a percentage) across the authority?
Q6c. What is the uptake by residents as a percentage within the authority?
Q7. What percentage of services in Q4 are accessible to Residents online using Single Sign On (SSO) on the portal?
Q8. What was the Authority’s annual spend for 2017-18?
Q9. What was the Authority’s annual spend for 2017-18 for software licensing?
Q10. What was the Authority’s annual spend for 2017-18 for payroll of employees, agency staff, and contractors?
Q11. Does the Authority use a Customer Relationship Management (CRM) System?
(if Yes answer Q12, if No answer Q13)
Q12. If the Authority has a CRM system:
Q12a. When did the CRM system go Live?
Q12b. How long did the implementation take?
Q12c. What were the main obstacles encountered to the implementation? (See "CRM Challenges" below, please state all that apply)
Q13. If the Authority does not have a CRM system:
Q13a. Has the implementation of a CRM ever been considered?
Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply)
Q13c. Has the implementation of a CRM ever been planned or undertaken, but subsequently abandoned?
Q13d. If Yes to Q13c., what were the reasons for the failure of the project? (See "CRM Challenges" below, please state all that apply)
Q14. Are the IT systems centred primarily around Residents or Properties?
CRM Challenges
Integration of different data sources into a single system
Training users to effectively use the solution
Participation of different departments within the authority
Integration with existing back-office applications
Promoting Usage
Funding
Other (please specify)

Yours faithfully,

Baptiste GC

Halton Borough Council

Dear Sir/Madam

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HBC1

Pat Oliver, Halton Borough Council

Ear Baptiste

 

Please find, inline below, responses to your FOI request. If you have any
queries in respect of these responses then please contact myself in the
first instance.

Regards

 

Pat Oliver

0151 511 7001

Information Requested : Dear Halton Borough Council,

I am currently conducting research for a Masters Degree in Computing, and
kindly request you respond to the questions below, under the Freedom of
Information Act.
If you cannot provide an answer to one question, please state so and
respond to the others.
Q1. What is the full official name of the Authority?

Halton Borough Council

Q2. How large is the Authority in terms of population?

[1]https://www3.halton.gov.uk/Pages/council...

 

Q3. How large is the Authority in terms of geographical boundaries?

Area: 9,032.4204ha

Perimeter: 60.649884km

 

Q4. How many information systems / databases does the Authority use?

We don’t hold this as recorded information. The Authority utilises many
hundreds of applications throughout its user base. There is no one central
list maintained of them all.

Q4a. How many of those are stand-alone (i.e. do not interact with any
other information system)?

We don’t hold this as recorded information.

 

Q4b. How many of those interact with at least one other system (e.g. using
API calls)?

We don’t hold this as recorded information.

 

Q4c. Are the systems mainly centered around Residents or Properties?

We don’t hold this as recorded information.

 

Q5. What services are provided to Residents by the Authority (e.g. Taxi
Licensing, Waste, Education, Planning Applications, etc.)

Org structure

 

Q6a. Does the Authority have an online portal for Residents?

No. The Authority is concentrating on those services that residents do not
need to ‘sign in’ for.

Q6b. If it does, what is the uptake (as a percentage) across the
authority?

N/A

Q6c. What is the uptake by residents as a percentage within the authority?

N/A

Q7. What percentage of services in Q4 are accessible to Residents online
using Single Sign On (SSO) on the portal?

N/A

Q8. What was the Authority’s annual spend for 2017-18?

This information is already in the public domain and can be found at :
[2]https://www3.halton.gov.uk/Pages/council...

Q9. What was the Authority’s annual spend for 2017-18 for software
licensing?

Because of the way this information is recorded in the Finance system used
by the Council it would not be possible to provide an overall Authority
spend on Software Licences. Because of the way this information is
recorded and described in any particular record within the finance system
a specialist officer would be needed to determine if any particular spend
related to software licensing. To undertake this task would require
significantly more than 18 hours.

Q10. What was the Authority’s annual spend for 2017-18 for payroll of
employees, agency staff, and contractors?

17.18 Payroll HBC Employees - £64.2m (Excludes Schools)

17.18 Agency - £1.5m (Excludes Schools)

17.18 Contractors Payroll – We do not hold this information.

 

Q11. Does the Authority use a Customer Relationship Management (CRM)
System?

Yes

(if Yes answer Q12, if No answer Q13)
Q12. If the Authority has a CRM system:
Q12a. When did the CRM system go Live?

2001

Q12b. How long did the implementation take?

The internally developed system went live one Monday afternoon at around
5PM. The implementation took no more than a day.

Q12c. What were the main obstacles encountered to the implementation? (See
"CRM Challenges" below, please state all that apply)

There were none.

 

Q13. If the Authority does not have a CRM system:

N/A

Q13a. Has the implementation of a CRM ever been considered?

N/A

Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM
Challenges" below, please state all that apply)

N/A

 

Q13c. Has the implementation of a CRM ever been planned or undertaken, but
subsequently abandoned?

N/A

Q13d. If Yes to Q13c., what were the reasons for the failure of the
project? (See "CRM Challenges" below, please state all that apply)

N/A

 

Q14. Are the IT systems centred primarily around Residents or Properties?

This information does not exist however I would say ‘Residents’.

 

CRM Challenges
Integration of different data sources into a single system Training users
to effectively use the solution Participation of different departments
within the authority Integration with existing back-office applications
Promoting Usage Funding Other (please specify)

Yours faithfully,

Baptiste GC

• This email is from Halton Borough Council. It is intended for the
indicated addressees only and shall be confidential. If this email has
come to you in error you must not disclose it or its contents or take any
action based on it, nor must you copy it to anyone; If received in error
please inform us immediately quoting the name of the sender and the email
address to which it has been sent from and then please delete it. • Please
note that this message has been created in the knowledge that Internet
e-mail is not a 100% secure communication medium. We strongly advise that
you bear this in mind and act on it when sending or receiving e-mail. •
This communication does not, unless expressly indicated by the sender in
the body of the message, create or modify any contract. • Although this
e-mail and its attachments are believed to be clear of any virus, it is
the responsibility of the recipient to ensure that the email message and
any attachments are scanned to ensure that they do not carry any such
virus. Please note that neither Halton Borough Council nor the sender
accepts any responsibility for viruses or any loss arising from them. •
Halton Borough Council does not accept liability for any statements made
which are clearly the senders own personal views and are not expressly
made on behalf of Halton Borough Council. • The information contained in
this email may be subject to public disclosure under the Freedom of
Information Act 2000 or other legal duty. Unless the information is
legally exempt from disclosure, the confidentiality of this email AND YOUR
REPLY cannot be guaranteed. • Halton Borough Council is the Data
Controller for Data Protection legislation in relation to any personal
information shared within this email or attachment which has been
collected and processed by the Council. Privacy notices can be viewed at
http://www.halton.gov.uk/privacynotices HBC1html

References

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