Dear Cheshire East Council,

I am currently conducting research for a Masters Degree in Computing, and kindly request you respond to the questions below, under the Freedom of Information Act.
If you cannot provide an answer to one question, please state so and respond to the others.
Q1. What is the full official name of the Authority?
Q2. How large is the Authority in terms of population?
Q3. How large is the Authority in terms of geographical boundaries?
Q4. How many information systems / databases does the Authority use?
Q4a. How many of those are stand-alone (i.e. do not interact with any other information system)?
Q4b. How many of those interact with at least one other system (e.g. using API calls)?
Q4c. Are the systems mainly centered around Residents or Properties?
Q5. What services are provided to Residents by the Authority (e.g. Taxi Licensing, Waste, Education, Planning Applications, etc.)
Q6a. Does the Authority have an online portal for Residents?
Q6b. If it does, what is the uptake (as a percentage) across the authority?
Q7. What percentage of services in Q4 are accessible to Residents online using Single Sign On (SSO) on the portal?
Q8. What was the Authority’s annual spend for 2017-18?
Q9. What was the Authority’s annual spend for 2017-18 for software licensing?
Q10. What was the Authority’s annual spend for 2017-18 for payroll of employees, agency staff, and contractors?
Q11. Does the Authority use a Customer Relationship Management (CRM) System?
(if Yes answer Q12 and Q14, if No answer Q13)
Q12. If the Authority has a CRM system:
Q12a. When did the CRM system go Live?
Q12b. How long did the implementation take?
Q12c. What were the main obstacles encountered to the implementation? (See "CRM Challenges" below, please state all that apply)
Q13. If the Authority does not have a CRM system:
Q13a. Has the implementation of a CRM ever been considered?
Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply)
Q13c. Has the implementation of a CRM ever been planned or undertaken, but subsequently abandoned?
Q13d. If Yes to Q13c., what were the reasons for the failure of the project? (See "CRM Challenges" below, please state all that apply)
Q14. Are the IT systems centred primarily around Residents or Properties?
CRM Challenges
Integration of different data sources into a single system
Training users to effectively use the solution
Participation of different departments within the authority
Integration with existing back-office applications
Promoting Usage
Funding
Other (please specify)

Yours faithfully,

Baptiste GC

CCR FOI Investigation Team, Cheshire East Council

[1]Cheshire East New Logo
 
 
 
 
 
 
Date: 11 February 2019
Our Reference: 4442565
 
Dear Sir/Madam
 
Freedom of Information Act 2000
 
Thank you for your request regarding ICT questionnaire.
 
Your request has been identified as falling within the scope of Freedom of
Information Act 2000 and It will be treated as a request for information
within the meaning of the Freedom of Information Act: this means that we
will send you a full response within 20 working days, either supplying you
with the information which you want, or explaining to you why we cannot
supply it. 

The due date is 11 March 2019.
 
If we need any further clarification or there is a problem, we will be in
touch. 
 
We will either supply you with the information which has been requested,
or explain why we cannot supply it.

If we need any further clarification we will be in touch.

In the meantime if you wish to discuss this further please contact me. It
would be helpful if you could quote the reference number quoted above.

 
Yours faithfully
 
 
Gill Clowes
Customer Relations and Compliance Assistant
Cheshire East Council
 
NOTE: Please do not edit the subject line when replying to this email.

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CCR FOI Investigation Team, Cheshire East Council

1 Attachment

[1]Cheshire East New Logo
 
 
 
 
 
 
Date: 11 March 2019
Our Reference: 4442565
 
Dear Sir/Madam
 
Thank you for your request for information received on 11 February 2019.
 
Please find attached our response to your request.
 
Yours faithfully
 
 
Gill Clowes
Customer Relations and Compliance Assistant
Cheshire East Council
 
NOTE: Please do not edit the subject line when replying to this email.

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