Dear Wirral Metropolitan Borough Council,

I am currently conducting research for a Masters Degree in Computing, and kindly request you respond to the questions below, under the Freedom of Information Act.
If you cannot provide an answer to one question, please state so and respond to the others.
Q1. What is the full official name of the Authority?
Q2. How large is the Authority in terms of population?
Q3. How large is the Authority in terms of geographical boundaries?
Q4. How many information systems / databases does the Authority use?
Q4a. How many of those are stand-alone (i.e. do not interact with any other information system)?
Q4b. How many of those interact with at least one other system (e.g. using API calls)?
Q4c. Are the systems mainly centered around Residents or Properties?
Q5. What services are provided to Residents by the Authority (e.g. Taxi Licensing, Waste, Education, Planning Applications, etc.)
Q6a. Does the Authority have an online portal for Residents?
Q6b. If it does, what is the uptake (as a percentage) across the authority?
Q7. What percentage of services in Q4 are accessible to Residents online using Single Sign On (SSO) on the portal?
Q8. What was the Authority’s annual spend for 2017-18?
Q9. What was the Authority’s annual spend for 2017-18 for software licensing?
Q10. What was the Authority’s annual spend for 2017-18 for payroll of employees, agency staff, and contractors?
Q11. Does the Authority use a Customer Relationship Management (CRM) System?
(if Yes answer Q12 and Q14, if No answer Q13)
Q12. If the Authority has a CRM system:
Q12a. When did the CRM system go Live?
Q12b. How long did the implementation take?
Q12c. What were the main obstacles encountered to the implementation? (See "CRM Challenges" below, please state all that apply)
Q13. If the Authority does not have a CRM system:
Q13a. Has the implementation of a CRM ever been considered?
Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply)
Q13c. Has the implementation of a CRM ever been planned or undertaken, but subsequently abandoned?
Q13d. If Yes to Q13c., what were the reasons for the failure of the project? (See "CRM Challenges" below, please state all that apply)
Q14. Are the IT systems centred primarily around Residents or Properties?
CRM Challenges
Integration of different data sources into a single system
Training users to effectively use the solution
Participation of different departments within the authority
Integration with existing back-office applications
Promoting Usage
Funding
Other (please specify)

Yours faithfully,

Baptiste GC

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Dear Sir or Madam

 

Further to your recent Freedom of Information request please see below
Wirral Council’s response to your enquiry.

 

 

Question Response
Q1.  What is
the full Wirral Metropolitan Borough Council
official name
of the  
Authority?
Q2. How large This information is available at
is the [1]https://www.wirralintelligenceservice.or...
Authority in
terms of  
population?
Q3. How large
is the
Authority in This information is available at
terms of [2]https://www.wirralintelligenceservice.or...
geographical
boundaries?  

 
Q4. How many
information 352 SQL server databases
systems /
databases does 29 Oracle databases
the Authority
use?
Q4a. How many
of those are
stand-alone
(i.e. do not 6 standalone databases
interact with
any other
information
system)?
Q4b. How many
of those
interact with
at least one Not recorded
other system
(e.g. using API
calls)?
Q4c. Are the
systems mainly
centered around Both
Residents or
Properties?
Q5. What
services are
provided to
Residents by
the Authority This information is available at [3]www.wirral.gov.uk
(e.g. Taxi
Licensing,  
Waste,
Education,
Planning
Applications,
etc.)
Q6a. Does the
Authority have
an online Yes
portal for
Residents?
Q6b. If it
does, what is
the uptake (as 0.7%
a percentage)
across the
authority?
Q7. What
percentage of
services in Q4
are accessible
to Residents Not recorded
online using
Single Sign On
(SSO) on the
portal?
Q11. Does the
Authority use a
Customer
Relationship
Management Yes
(CRM) System?

(if Yes answer
Q12 and Q14, if
No answer Q13)
Q12. If the
Authority has a
CRM system:
2005
Q12a. When did
the CRM system
go Live?
Q12b. How long
did the 12 months
implementation
take?
Q12c. What were
the main
obstacles
encountered to
the
implementation? Not recorded
(See "CRM
Challenges"
below, please
state all that
apply)
Q13. N/A
Q14. Are the IT
systems centred
primarily Both
around
Residents or
Properties?

 

 

We trust this information is of interest to you.

 

Yours sincerely

 

 

Lynette Paterson

Principal Information Management Officer

Business Management

 

Treasury Building

Argyle Street

Birkenhead

Wirral

CH41 1AH

 

Tel: 0151 691 8201

[4][Wirral Borough Council request email]

 

 

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988.   You are free
to use it for your own purposes, including any non commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge

 

 

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References

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2. https://www.wirralintelligenceservice.or...
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