Dear Doncaster Borough Council,

I am currently conducting research for a Masters Degree in Computing, and kindly request you respond to the questions below, under the Freedom of Information Act.
If you cannot provide an answer to one question, please state so and respond to the others.
Q1. What is the full official name of the Authority?
Q2. How large is the Authority in terms of population?
Q3. How large is the Authority in terms of geographical boundaries?
Q4. How many information systems / databases does the Authority use?
Q4a. How many of those are stand-alone (i.e. do not interact with any other information system)?
Q4b. How many of those interact with at least one other system (e.g. using API calls)?
Q4c. Are the systems mainly centered around Residents or Properties?
Q5. What services are provided to Residents by the Authority (e.g. Taxi Licensing, Waste, Education, Planning Applications, etc.)
Q6a. Does the Authority have an online portal for Residents?
Q6b. If it does, what is the uptake (as a percentage) across the authority?
Q7. What percentage of services in Q4 are accessible to Residents online using Single Sign On (SSO) on the portal?
Q8. What was the Authority’s annual spend for 2017-18?
Q9. What was the Authority’s annual spend for 2017-18 for software licensing?
Q10. What was the Authority’s annual spend for 2017-18 for payroll of employees, agency staff, and contractors?
Q11. Does the Authority use a Customer Relationship Management (CRM) System?
(if Yes answer Q12 and Q14, if No answer Q13)
Q12. If the Authority has a CRM system:
Q12a. When did the CRM system go Live?
Q12b. How long did the implementation take?
Q12c. What were the main obstacles encountered to the implementation? (See "CRM Challenges" below, please state all that apply)
Q13. If the Authority does not have a CRM system:
Q13a. Has the implementation of a CRM ever been considered?
Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply)
Q13c. Has the implementation of a CRM ever been planned or undertaken, but subsequently abandoned?
Q13d. If Yes to Q13c., what were the reasons for the failure of the project? (See "CRM Challenges" below, please state all that apply)
Q14. Are the IT systems centred primarily around Residents or Properties?
CRM Challenges
Integration of different data sources into a single system
Training users to effectively use the solution
Participation of different departments within the authority
Integration with existing back-office applications
Promoting Usage
Funding
Other (please specify)

Yours faithfully,

Baptiste GC

Freedom of Information Requests, Doncaster Borough Council

Dear Baptiste GC

I am contacting you regarding your request for information.

The Information Commissioners Office guidance states that in order for a request to be a valid request under the Freedom of Information Act it must contain the requesters name. Its states that 'Any variation of the requester’s title or first name combined with their surname (e.g. Mr Smith or John Smith) will be sufficient to meet this requirement. However, a first name or surname provided in isolation, or a set of initials, will not'.

You have only provided what appears to be your first name and initials for your surname therefore I must advise you that your request is not valid and will not be responded to.

Yours sincerely

Lucy McMahon
Freedom of Information Officer
Corporate Resources
Doncaster Council

Phone 01302 736000
Address Civic Office, Waterdale, Doncaster, DN1 3BU
Email [email address]
Website www.doncaster.gov.uk

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Dear Freedom of Information Requests,

My full name is Baptiste Guittet.
Please proceed with the FOI request.

Yours sincerely,

Baptiste

Freedom of Information Requests, Doncaster Borough Council

Dear Baptiste

Re: Request for information under the Freedom of Information Act 2000

Thank you for confirming your full name.

I can confirm your request has been passed to the relevant department who will endeavour to search for any information held and provide you with a response as soon as is possible. This will be within 20 working days and in any case by the 13 March 2019.

Yours sincerely

Lucy McMahon
Freedom of Information Officer
Corporate Resources
Doncaster Council

Phone 01302 736000
Address Civic Office, Waterdale, Doncaster, DN1 3BU
Email [email address]
Website www.doncaster.gov.uk

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Freedom of Information Requests, Doncaster Borough Council

1 Attachment

Dear Baptiste Guittet

I apologise for the delay in responding to your Freedom of Information Request.

Please find attached the response to your request.

Regards

Lucy McMahon
Freedom of Information Officer
Corporate Resources
Doncaster Council

Phone 01302 736000
Address Civic Office, Waterdale, Doncaster, DN1 3BU
Email [email address]
Website www.doncaster.gov.uk