Dear West Lindsey District Council,

I am currently conducting research for a Masters Degree in Computing, and kindly request you respond to the questions below, under the Freedom of Information Act.
If you cannot provide an answer to one question, please state so and respond to the others.
Q1. What is the full official name of the Authority?
Q2. How large is the Authority in terms of population?
Q3. How large is the Authority in terms of geographical boundaries?
Q4. How many information systems / databases does the Authority use?
Q4a. How many of those are stand-alone (i.e. do not interact with any other information system)?
Q4b. How many of those interact with at least one other system (e.g. using API calls)?
Q4c. Are the systems mainly centered around Residents or Properties?
Q5. What services are provided to Residents by the Authority (e.g. Taxi Licensing, Waste, Education, Planning Applications, etc.)
Q6a. Does the Authority have an online portal for Residents?
Q6b. If it does, what is the uptake (as a percentage) across the authority?
Q7. What percentage of services in Q4 are accessible to Residents online using Single Sign On (SSO) on the portal?
Q8. What was the Authority’s annual spend for 2017-18?
Q9. What was the Authority’s annual spend for 2017-18 for software licensing?
Q10. What was the Authority’s annual spend for 2017-18 for payroll of employees, agency staff, and contractors?
Q11. Does the Authority use a Customer Relationship Management (CRM) System?
(if Yes answer Q12 and Q14, if No answer Q13)
Q12. If the Authority has a CRM system:
Q12a. When did the CRM system go Live?
Q12b. How long did the implementation take?
Q12c. What were the main obstacles encountered to the implementation? (See "CRM Challenges" below, please state all that apply)
Q13. If the Authority does not have a CRM system:
Q13a. Has the implementation of a CRM ever been considered?
Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply)
Q13c. Has the implementation of a CRM ever been planned or undertaken, but subsequently abandoned?
Q13d. If Yes to Q13c., what were the reasons for the failure of the project? (See "CRM Challenges" below, please state all that apply)
Q14. Are the IT systems centred primarily around Residents or Properties?
CRM Challenges
Integration of different data sources into a single system
Training users to effectively use the solution
Participation of different departments within the authority
Integration with existing back-office applications
Promoting Usage
Funding
Other (please specify)

Yours faithfully,

Baptiste GC

WL - FOI, West Lindsey District Council

8 Attachments

Dear Sir,

Thank you for your request for information received on 08/02/2019.

Your request is now being considered and you will receive the information
within the statutory 20 working days as defined by the Freedom of
Information Act 2000, subject to the information not being exempt or
containing a reference to a third party.

Please note that the response time to this request will expire on
08/03/2019

Yours sincerely

FOI Office
Yours sincerely

 

[1][IMG]Kind Regards
FOI Office

 

01427 676585

 

 

Guildhall | Marshalls Yard | Gainsborough | Lincolnshire | DN21 2NA

 

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[5]WLDC INFORMATION & GOVERNANCE

WLDC MAKE A FREEDOM OF INFORMATION REQUEST

[6]INFORMATION COMMISSIONER’S OFFICE

 

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References

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WL - FOI, West Lindsey District Council

10 Attachments

Dear Sir,

 

Please find attached our response to FOI/2019/0124.

 

Yours sincerely

 

[1][IMG]Kind Regards
FOI Office

 

01427 676585

 

 

Guildhall | Marshalls Yard | Gainsborough | Lincolnshire | DN21 2NA

 

[2][IMG] [3][IMG] [4][IMG]

[5]WLDC INFORMATION & GOVERNANCE

WLDC MAKE A FREEDOM OF INFORMATION REQUEST

[6]INFORMATION COMMISSIONER’S OFFICE

 

[7]Sign up to our digital newsletter

 

References

Visible links
1. http://www.west-lindsey.gov.uk/
2. http://www.west-lindsey.gov.uk/
3. http://www.facebook.com/westlindseydistr...
4. http://www.twitter.com/westlindseydc
5. https://www.west-lindsey.gov.uk/my-counc...
6. https://ico.org.uk/
7. http://www.west-lindsey.gov.uk/newsletter