Dear Blaby District Council,

I am currently conducting research for a Masters Degree in Computing, and kindly request you respond to the questions below, under the Freedom of Information Act.
If you cannot provide an answer to one question, please state so and respond to the others.

Q1. What is the full official name of the Authority?
Q2. How large is the Authority in terms of population?
Q3. How large is the Authority in terms of geographical boundaries?
Q4. How many information systems / databases does the Authority use?
Q4a. How many of those are stand-alone (i.e. do not interact with any other information system)?
Q4b. How many of those interact with at least one other system (e.g. using API calls)?
Q5. What services are provided to Residents by the Authority (e.g. Taxi Licensing, Waste, Education, Planning Applications, etc.)
Q6. Does the Authority have an online portal for Residents?
Q7. What percentage of services in Q4 are accessible to Residents online using Single Sign On (SSO) on the portal?
Q8. What was the Authority’s annual spend for 2017-18?
Q9. What was the Authority’s annual spend for 2017-18 for software licensing?
Q10. What was the Authority’s annual spend for 2017-18 for payroll of employees, agency staff, and contractors?
Q11. Does the Authority use a Customer Relationship Management (CRM) System?
(if Yes answer Q12, if No answer Q13)
Q12. If the Authority has a CRM system:
Q12a. When did the CRM system go Live?
Q12b. How long did the implementation take?
Q12c. What were the main obstacles encountered to the implementation? (See "CRM Challenges" below, please state all that apply)
Q13. If the Authority does not have a CRM system:
Q13a. Has the implementation of a CRM ever been considered?
Q13b. If Yes to Q13a., what were the reasons for not proceeding? (See "CRM Challenges" below, please state all that apply)
Q13c. Has the implementation of a CRM ever been planned or undertaken, but subsequently abandoned?
Q13d. If Yes to Q13c., what were the reasons for the failure of the project? (See "CRM Challenges" below, please state all that apply)

CRM Challenges
Integration of different data sources into a single system
Training users to effectively use the solution
Participation of different departments within the authority
Integration with existing back-office applications
Promoting Usage
Funding
Other (please specify)

Yours faithfully,

Baptiste GC

Emily Henderson, Blaby District Council

1 Attachment

 

Dear Baptiste GC,

Freedom of Information Request – FOI-19-197

I acknowledge receipt of your request for information which was received
on the 07/02/2019.

Your request is being considered under the Freedom of Information Act 2000
(“the Act”) and will be responded to within 20 working days, as defined by
the Act. This is subject to the information not being exempt or containing
a reference to a third party.

Responses to requests for information are sent by email, using normal font
size, unless you have requested otherwise. If you do have any particular
requirements for the format of our response (including for re-useable
formats), please do let us know.

For more on how the Council handles requests, including where exemptions
may apply or when fees are payable, please visit our website at:
http://www.blaby.gov.uk/about-the-counci....

If you have any queries or concerns, please contact Information Management
on 0116 272 7678 or by emailing [email address].

Yours sincerely

Information Governance Team, Blaby District Council

 

To find out about how we use the personal information you have supplied us
please review our privacy notice on our [1]website.

References

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Emily Henderson, Blaby District Council

2 Attachments

 

Dear Baptiste GC,

Freedom of Information Request – FOI-19-197

Please find enclosed a response to your request for information, which was
received on 07/02/2019, and has been dealt with under the Freedom of
Information Act 200 (“the Act”).

The information provided in response to Freedom of Information requests is
subject to copyright protection. Where the copyright is owned by Blaby
District Council, re-use is permitted in accordance with the terms of the
Open Government Licence. However, we do ask that you attribute the
information to Blaby District Council when re-using it.

Where third party copyright is identified, you will need to contact the
copyright owner directly should you wish to re-use their information.

Should you be unhappy with the way your request has been handled you can
ask for an internal review by emailing: [email address].
The Senior Information Governance Officer will then arrange a review of
your case.

If you are not happy with the outcome of the internal review, you have the
right to apply directly to the Information Commissioner for a decision.
For more information, please visit: www.ico.org.uk.

If you have any further queries, please email
[email address] quoting the above reference number.

Yours sincerely

Information Governance Team, Blaby District Council

To find out about how we use the personal information you have supplied us
please review our privacy notice on our [1]website.

References

Visible links
1. http://track.vuelio.uk.com/z.z?l=aHR0cDo...