Customer Feedback Systems
Dear West Lindsey District Council,
Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now
Yours faithfully,
Steve Roberts
Dear Sir,
Thank you for your request for information received on 29/04/2019.
Your request is now being considered and you will receive the information
within the statutory 20 working days as defined by the Freedom of
Information Act 2000, subject to the information not being exempt or
containing a reference to a third party.
Please note that the response time to this request will expire on
29/05/2019
Yours sincerely
[1][IMG]Kind Regards
FOI Office
01427 676585
Guildhall | Marshalls Yard | Gainsborough | Lincolnshire | DN21 2NA
[2][IMG] [3][IMG] [4][IMG]
[5]WLDC INFORMATION & GOVERNANCE
WLDC MAKE A FREEDOM OF INFORMATION REQUEST
[6]INFORMATION COMMISSIONER’S OFFICE
[7]Sign up to our digital newsletter
References
Visible links
1. http://www.west-lindsey.gov.uk/
2. http://www.west-lindsey.gov.uk/
3. http://www.facebook.com/westlindseydistr...
4. http://www.twitter.com/westlindseydc
5. https://www.west-lindsey.gov.uk/my-counc...
6. https://ico.org.uk/
7. http://www.west-lindsey.gov.uk/newsletter
Dear Sir,
Please find attached our response to FOI 0301
Yours sincerely
[1][IMG]Kind Regards
FOI Office
01427 676585
Guildhall | Marshalls Yard | Gainsborough | Lincolnshire | DN21 2NA
[2][IMG] [3][IMG] [4][IMG]
[5]WLDC INFORMATION & GOVERNANCE
WLDC MAKE A FREEDOM OF INFORMATION REQUEST
[6]INFORMATION COMMISSIONER’S OFFICE
[7]Sign up to our digital newsletter
References
Visible links
1. http://www.west-lindsey.gov.uk/
2. http://www.west-lindsey.gov.uk/
3. http://www.facebook.com/westlindseydistr...
4. http://www.twitter.com/westlindseydc
5. https://www.west-lindsey.gov.uk/my-counc...
6. https://ico.org.uk/
7. http://www.west-lindsey.gov.uk/newsletter
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now