Dear West Lindsey District Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

WL - FOI, West Lindsey District Council

8 Attachments

Dear Sir,

Thank you for your request for information received on 29/04/2019.

Your request is now being considered and you will receive the information
within the statutory 20 working days as defined by the Freedom of
Information Act 2000, subject to the information not being exempt or
containing a reference to a third party.

Please note that the response time to this request will expire on
29/05/2019

Yours sincerely

 

[1][IMG]Kind Regards
FOI Office

 

01427 676585

 

 

Guildhall | Marshalls Yard | Gainsborough | Lincolnshire | DN21 2NA

 

[2][IMG] [3][IMG] [4][IMG]

[5]WLDC INFORMATION & GOVERNANCE

WLDC MAKE A FREEDOM OF INFORMATION REQUEST

[6]INFORMATION COMMISSIONER’S OFFICE

 

[7]Sign up to our digital newsletter

 

 

 

 

References

Visible links
1. http://www.west-lindsey.gov.uk/
2. http://www.west-lindsey.gov.uk/
3. http://www.facebook.com/westlindseydistr...
4. http://www.twitter.com/westlindseydc
5. https://www.west-lindsey.gov.uk/my-counc...
6. https://ico.org.uk/
7. http://www.west-lindsey.gov.uk/newsletter

WL - FOI, West Lindsey District Council

9 Attachments

Dear Sir,

 

Please find attached our response to FOI 0301

 

Yours sincerely

 

[1][IMG]Kind Regards
FOI Office

 

01427 676585

 

 

Guildhall | Marshalls Yard | Gainsborough | Lincolnshire | DN21 2NA

 

[2][IMG] [3][IMG] [4][IMG]

[5]WLDC INFORMATION & GOVERNANCE

WLDC MAKE A FREEDOM OF INFORMATION REQUEST

[6]INFORMATION COMMISSIONER’S OFFICE

 

[7]Sign up to our digital newsletter

 

 

References

Visible links
1. http://www.west-lindsey.gov.uk/
2. http://www.west-lindsey.gov.uk/
3. http://www.facebook.com/westlindseydistr...
4. http://www.twitter.com/westlindseydc
5. https://www.west-lindsey.gov.uk/my-counc...
6. https://ico.org.uk/
7. http://www.west-lindsey.gov.uk/newsletter