Customer Feedback Systems

Steve Roberts made this Freedom of Information request to South Holland District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear South Holland District Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

SHBK Feedback, South Holland District Council

1 Attachment


Dear S Roberts,


Please find attached the response to your FOI.



Corporate Improvement and Performance Team

Breckland Council and South Holland Council

email: [1][South Holland District Council request email] 

[2] | [3]



Public Sector Partnership Services Limited (PSPSL), formerly Compass Point
Business Service Limited (CPBS), is a company wholly owned by East Lindsey
District Council and South Holland District Council. PSPSL delivers
services to and on behalf of both District Councils. Registered Company
details: Public Sector Partnership Services Limited, Eversheds House, 70
Great Bridgewater Street, Manchester, M1 5ES Registered in England, Number
– 07289357 Confidentiality: This e-mail and its attachments are intended
for the above named only and may contain confidential and privileged
information. If you are not the intended recipient or the person
responsible for delivering the email to the intended recipient, be advised
that you have received this email in error and that any use,
dissemination, forwarding, printing, or copying of this email is strictly
prohibited. If you have received this email in error, please notify the
sender. The views expressed in this message are my own, and any
negotiations by email are subject to formal contract. Any correspondence
with the sender will be subject to automatic monitoring for inappropriate
content. Your information will be processed in accordance with the law, in
particular current Data Protection legislation. If you have contacted
Public Sector Partnership Services for a service then your personal data
will be processed in order to provide that service or answer your enquiry.
For full details of our Privacy Policy and your rights please go to our
website at The information that you
provide will only be used for Company purposes unless there is a legal
authority to do otherwise. The contents of e-mails may have to be
disclosed to a request under the Data Protection Act and the Freedom of
Information Act 2000.


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1. mailto:[South Holland District Council request email]