Dear Scarborough Borough Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

FOI, Scarborough Borough Council

Dear Mr Roberts

 

Email Address: [FOI #571845 email]

FOI Request Reference: FOIA6594 - Customer Feedback Systems

Thank you for your written communication of 29/04/2019

Your request has been referred to the responsible officer and a response
should be made within the statutory timeframe of 20 working days from the
date of receipt.

In some circumstances a fee may be payable and if that is the case, we
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

Please ensure that any further communication in relation to this matter is
sent by you to the Freedom of Information Officer at the below address
quoting the reference FOIA6594 in all communications.

Yours sincerely,

Freedom of Information Officer

 

Freedom of Information Officer

Legal and Democratic Services

Scarborough Borough Council

e:  [1][Scarborough Borough Council request email]

t: 01723 232323

f: 0870 2384159

w:  [2]www.scarborough.gov.uk

 

 

 

[3]Big Community Switch

DISCLAIMER
This email (and any files transmitted with it) may contain confidential or privileged information and is intended for the addressee only. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or any action taken is prohibited and may be unlawful - you should therefore return the email to the sender and delete it from your system.
For information about how we process data please see our Privacy Notice at [4]www.scarborough.gov.uk/gdpr
Any opinions expressed are those of the author of the email, and do not necessarily reflect those of Scarborough Borough Council.
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References

Visible links
1. mailto:[Scarborough Borough Council request email]
2. http://www.scarborough.gov.uk/
4. http://www.scarborough.gov.uk/gdpr

FOI, Scarborough Borough Council

2 Attachments

Dear Mr Roberts

 

Please find attached response to your request for information under the
FOIA

 

Kind regards

 

Petra Jackson

Performance and Admin Manager, Scarborough Borough Council

e: [1][email address]  |  t: 01723 383528

w: www.scarborough.gov.uk

 

DISCLAIMER
This email (and any files transmitted with it) may contain confidential or privileged information and is intended for the addressee only. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or any action taken is prohibited and may be unlawful - you should therefore return the email to the sender and delete it from your system.
For information about how we process data please see our Privacy Notice at [2]www.scarborough.gov.uk/gdpr
Any opinions expressed are those of the author of the email, and do not necessarily reflect those of Scarborough Borough Council.
Please note: Incoming and outgoing email messages are routinely monitored for compliance with our policy on the use of electronic communications.
This email has been checked for the presence of computer viruses, but please rely on your own virus-checking procedures.

References

Visible links
1. mailto:[email address]
2. http://www.scarborough.gov.uk/gdpr