Customer Feedback Systems

Steve Roberts made this Freedom of Information request to Ryedale District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Ryedale District Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

foi, Ryedale District Council

1 Attachment

Please find attached an acknowledgement letter in response to your recent
Freedom Of Information request.

 

Freedom of Information

Customer Services

Tel:  01653 600666

[Ryedale District Council request email] | www.ryedale.gov.uk

Ryedale District Council | Ryedale House | Malton | North Yorkshire | YO17
7HH

Connect with the Council: Twitter | YouTube | Facebook | Flickr

 

This Email may contain information which is confidential, legally
privileged and/or copyright.  This Email is intended for the addressee
only.  If you receive this in error, please contact the sender and delete
the material from your computer

 

 

[1]Garden Waste Subscription 19/20

Access your council services online, 24 hours a day, 7 days a week at
[2]www.ryedale.gov.uk

This Email, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this Email has been misdirected, please
notify the author immediately. If you are not the intended recipient you
must not disclose, distribute, copy, print or rely on any of the
information contained in it or attached, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this Email may nevertheless contain
viruses which our anti-virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. All GCSx traffic may be subject to recording and / or
monitoring in accordance with relevant legislation.

As a public body, the Council may be required to disclose this e-mail (or
any response to it) under the Freedom of Information Act 2000, unless the
information in it is covered by one of the exemptions in the Act.

References

Visible links
1. https://www.ryedale.gov.uk/environment/r...
2. http://www.ryedale.gov.uk/

foi, Ryedale District Council

1 Attachment

Please find attached the response to your recent Freedom Of Information
request.

 

Freedom of Information

Customer Services

Tel:  01653 600666

[Ryedale District Council request email] | www.ryedale.gov.uk

Ryedale District Council | Ryedale House | Malton | North Yorkshire | YO17
7HH

Connect with the Council: Twitter | YouTube | Facebook | Flickr

 

This Email may contain information which is confidential, legally
privileged and/or copyright.  This Email is intended for the addressee
only.  If you receive this in error, please contact the sender and delete
the material from your computer

 

 

[1]Garden Waste Subscription 19/20

Access your council services online, 24 hours a day, 7 days a week at
[2]www.ryedale.gov.uk

This Email, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this Email has been misdirected, please
notify the author immediately. If you are not the intended recipient you
must not disclose, distribute, copy, print or rely on any of the
information contained in it or attached, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this Email may nevertheless contain
viruses which our anti-virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. All GCSx traffic may be subject to recording and / or
monitoring in accordance with relevant legislation.

As a public body, the Council may be required to disclose this e-mail (or
any response to it) under the Freedom of Information Act 2000, unless the
information in it is covered by one of the exemptions in the Act.

References

Visible links
1. https://www.ryedale.gov.uk/environment/r...
2. http://www.ryedale.gov.uk/