Customer Feedback Systems

Response to this request is long overdue. By law, under all circumstances, Pendle Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Pendle Borough Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

WaterworthSarah, Pendle Borough Council

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Committee Services in my absence x1648 or x1654

 

 

 

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WaterworthSarah, Pendle Borough Council

Thank you for your FOI request which has been logged as 6330. This request has been dealt with in accordance with the Freedom of Information Act (‘the Act’).

Having reviewed your request for information Pendle Council does not use a system/systems to record information.

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of the decision, you should write to:

Corporate Director,
Pendle Borough Council
Town Hall,
Market Street,
Nelson,
Lancashire
BB9 7LG.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.

The Information Commissioner can be contacted at:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Regards

Sarah Waterworth

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