Customer Experience Solution & Employee Engagement Solution
Dear FOI Team,
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.
Customer Experience Solution & Employee Engagement Solution:
https://www.find-tender.service.gov.uk/N...
The details we require are:
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?
Thank you for your help.
Yours sincerely
Michael Roberts
Dear Michael Roberts
Request for information
We refer to your request for information which was received on 29 November
2023.
We are not a public authority for the purposes of the Freedom of
Information Act 2000. However, we are considering your request under our
obligation as a public authority for the purposes of the Environmental
Information Regulations 2004 (“the Regulations”).
In accordance with the Regulations, we will respond to your request within
20 working days of the date of receipt.
In the meantime, if you have any queries, please contact us on email
[1][email address]
We have assigned reference to your request EIR/1657/2023. Please kindly
note this in all correspondence with us regarding this matter.
Yours sincerely,
Dŵr Cymru Welsh Water
_______________________________________________________ Dwr Cymru Welsh
Water is firmly committed to water conservation and promoting water
efficiency. Please log on to our website www.dwrcymru.com/waterefficiency
to find out how you can become water wise. Mae Dwr Cymru Welsh Water wedi
ymrwymo i warchod adnoddau dwr a hyrwyddo defnydd dwr effeithiol. Mae
cyngor i' ch helpu i ddefnyddio dwr yn ddoeth yn
www.dwrcymru.com/waterefficiency
Date: 6 December 2023
Our Reference: EIR/1642/2023
Dear Michael Roberts
Request for information
We write further to your request for information dated 29 November 2023,
which we have been considering under
the Environmental Information Regulations 2004.
We are not a public authority for the purposes of the Freedom of
Information Act 2000. However, we have considered your request under our
obligation as a public authority for the purposes of the Environmental
Information Regulations 2004 (“the Regulations”).
We can confirm, Dŵr Cymru Welsh Water (DCWW) does not consider the
information you have requested to be Environmental information under the
Regulations. Our procurement processes and negotiations undertaken are
confidential save for the information which is required to be published as
part of the procurement process.
We hope that this response is clear. Should you have any questions, you
can contact us by email at
[1][email address]
Yours faithfully
Dŵr Cymru Welsh Water
_______________________________________________________ Dwr Cymru Welsh
Water is firmly committed to water conservation and promoting water
efficiency. Please log on to our website www.dwrcymru.com/waterefficiency
to find out how you can become water wise. Mae Dwr Cymru Welsh Water wedi
ymrwymo i warchod adnoddau dwr a hyrwyddo defnydd dwr effeithiol. Mae
cyngor i' ch helpu i ddefnyddio dwr yn ddoeth yn
www.dwrcymru.com/waterefficiency
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