Customer compliants

David White made this Freedom of Information request to Transport for London

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Transport for London,

If a customer is not satisfied with the response from a private hire operator regarding a complaint, they can contact TFL

Under FOIA can you disclose the number complaints received by TfL from customers specifically in relation Uber London Limited and Hacked customer accounts, between the dates 03/10/17 and 22/11/17

Yours faithfully,

David White

FOI, Transport for London

Dear Mr White

 

TfL Ref: FOI-4693-1718

 

Thank you for your request received by Transport for London (TfL) on 24
February 2018 asking for information about Uber customer complaints.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

Your request will be processed by the Greater London Authority, TfL and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act 2000 and our information access policy.

 

A response will be sent to you by 26 March 2018. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

 

 

Paulina Tuffour

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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FOI, Transport for London

1 Attachment

Dear Mr White

 

TfL Ref: FOI-4693-1718

 

Thank you for your email received by us on 24 February 2018 asking for
information about complaints. Please accept my apologies for the delay in
responding to your request.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold the information you require. You asked:

 

“Under FOIA can you disclose the number complaints received by TfL from
customers specifically in relation Uber London Limited and Hacked customer
accounts, between the dates 03/10/17 and 22/11/17”

 

Between 3 October 2017 and 22 November 2017 our records show that we
received one complaint that referred to Uber and a hacked account. In
addition to this, 3 customer complaints to Uber were brought to our
attention by other Twitter users.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Paulina Tuffour

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

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