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Customer Compliance Group staff numbers

C.E. Matter made this Freedom of Information request to HM Revenue and Customs

We're waiting for C.E. Matter to read recent responses and update the status.

C.E. Matter
Delivered

Dear HM Revenue and Customs,

Please could you provide the total number of staff employed within Customer Compliance Group (CCG).
Furthermore, please provide the total number of staff working as frontline officers in CCG.

By frontline, I mean those whose core job is to undertake compliance work in a customer facing role e.g. undertaking visits, and not those whose roles are in a supporting function e.g. administrative/processing staff or management.

If it is possible or easier, happy for you to provide a breakdown per sub division e.g. ISBC, WMBC, LB etc.

Yours faithfully,

C.E. Matter

Link to this Report
Information Rights Unit, HM Revenue and Customs

Our ref: FOI2024/221736

Dear C.E Matter,

Thank you for your request, which was received on 3 November.

Please remember to quote the reference number above if you need to contact
us about this request again.

We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.

If we can't reply by 29 November 2024, we will write to let you know the
reason and when you can expect a response.

Yours sincerely

HMRC Information Rights Unit

Link to this Report
Information Rights Unit, HM Revenue and Customs

Dear C.E Matter

I am writing to update you on the status of your FOI request and to
apologise for our delay in issuing a response.

In dealing with all FOI requests HMRC works to the standard set by the
independent Information Commissioner's Office (ICO), which is to deal with
at least 90% of FOI requests within 20 working days of receipt. While we
meet this target most of time, there are some cases that take longer than
20 days to process (for example, because of their complexity). Your FOI
request is one such case.

I want to assure you that we are still working on your request and aim to
provide a reply shortly.

Kind regards

HMRC Information Rights Unit

Link to this Report
Information Rights Unit, HM Revenue and Customs

1 Attachment

Dear C.E Matter,

We are writing in response to your request for information, received 3
November.

Please accept our apologies for the delay.

Yours sincerely,

HMRC Information Rights Unit

Link to this Report
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