Customer Compliance Department
Dear Department for Work and Pensions,
Please supply the following.
1) The function(s) of the Customer Compliance Department
2) The structure of that department
3) Copies of formal guidance to Customer Compliance Officers on conducting investigations and interviews
4) Information on the responsibilities, powers and rights of Customer Compliance Officers
5) Information on the responsibilities, powers and rights of "customers" when being interviewed by CCOs
6) The typical conditions and structure of CCO / customer interviews, both in customers homes and at DWP offices
7) Any materials as to why information relating to the Customer Compliance department and its operations is apparently not available to the public in DWP / Jobcentre Plus publications or websites
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Dear Mr Paulley
Please see attached response to your FoI request.
Central FoI Team