Customer Complaints

Jack Bolger made this Environmental Information Regulations request to Yorkshire Water Services Limited
You only have a right in law to access information about the environment from this authority
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by Yorkshire Water Services Limited.

Dear Yorkshire Water Services Limited,

I would like to request data on customer complaints over the last year.

A breakdown of area of complaints would be most useful

Yours faithfully,

Jack

EIR Compliance, Yorkshire Water Services Limited

Reference Number: EIR 298

 

Dear Jack Bolger

 

I refer to your request for environmental information submitted to
Yorkshire Water dated 2 December 2020.

 

We have reviewed your request under the Environmental Information
Regulations 2004.  Following the definition of environmental information
given within the regulations, your request for information does not fall
within the scope of this legislation.  We will consequently not be
providing you with the information you have requested. 

 

For your information, the definition of environmental information we have
used, given as Regulation 2(1), is reproduced below:

(a)            The state of the elements of the environment, such as air
and atmosphere, water, soil, land, landscape and natural sites including
wetlands, coastal and marine areas, biological diversity and its
components, including genetically modified organisms, and the interaction
among these elements;

(b)            Factors, such as substances, energy, noise, radiation or
waste, including radioactive waste, emissions, discharges and other
releases into the environment, affecting or likely to affect the elements
of the environment referred to in (a);

(c)            Measures (including administrative measures), such as
policies, legislation, plans, programmes, environmental agreements, and
activities affecting or likely to affect the elements and factors referred
to in (a) and (b) as well as measures or activities designed to protect
those elements;

(d)            Reports on the implementation of environmental legislation;

(e)            Cost-benefit and other economic analyses and assumptions
used within the framework of the measures and activities referred to in
(c); and

(f)             The state of human health and safety, including the
contamination of the food chain, where relevant, conditions of human life,
cultural sites and built structures inasmuch as they are or may be
affected by the state of the elements of the environment referred to in
(a) or, through those elements, by any of the matters referred to in (b)
and (c).

 

In accordance with the Environmental Information Regulations 2004, if you
are not satisfied with the reply to your request you can ask for an
internal review.  A request for an internal review must be submitted
within 40 working days by contacting the Data Protection Team.

 

If you are not satisfied with the outcome of the internal review you have
the right of appeal to the Information Commissioner who can be contacted
at:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF
Tel: 0303 123 1113

Web: http://www.ico.org.uk

 

Thank you for contacting Yorkshire Water.

 

 

Yours sincerely,

 

Rebecca Dovener

Data Protection Team

 

Email: [1][email address]

 

 

 

 

Yorkshire Water customers can get in touch for free via live chat or by
requesting a free call back at [2]https://www.yorkshirewater.com

Save money on your utility bills and help conserve water by requesting a
free water saving pack [3]https://www.yorkshirewater.com/savewater

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Yorkshire Water Services Limited
Registered Office Western House, Halifax Road, Bradford, BD6 2SZ
Registered in England and Wales No 2366682

References

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1. mailto:[Yorkshire Water request email]
2. https://www.yorkshirewater.com/
3. https://www.yorkshirewater.com/savewater