Thank you for your email.  If you are making a request for information,
you should get an acknowledgement from us within the next 2-3 days with a
reference number and a date by which we will respond to your request.

 

Please note this address is only for use in relation to requests for
information made under the Freedom of Information Act and subject access
requests made under the Data Protection Act.  The Information and Records
Officer cannot help you with a new or existing complaint.

 

If your email is about a new complaint please follow this link to a
[1]complaint form or call 0300 061 0614 to speak to one of our Advisers.

 

If your email is about an existing complaint please email your
investigator or call 0300 061 0614.

 

Any emails received which relate to either a new or existing complaint
will not be forwarded on and will be deleted.

 

 

[2]another test with borders

 

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References

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Please quote reference 23/261 when contacting us about this request for
information.

 

If telephoning, please contact: 0330 403 4734

Email address: [1][LGSCO request email]

 

 

Dear Jacqui Prentice

 

INFORMATION ACCESS REQUEST – REFERENCE 23/261

 

Thank you for your request for information received on 18 January 2024.

 

Your request has been recorded as:

 

Please provide me with the following information:

 

 1. date the online portal went live

 

 2. name of 3rd party organisation who developed and maintains the portal

 

 3. Copy of Data retention Policy for the portal

 

 4. Copy of  Back up  and Restore Policy for the portal

 

 5. Copy of all Equality Impact  Assessments in connection to the online
portal

 

 6. Any other documents to show compliance with Public Sector Equality
Duties regarding the online portal

 

We aim to respond to all requests within 20 working days. You can
therefore expect our response to be issued on or before 15 February 2024.

 

As your request was received electronically, our response will be issued
electronically.

 

To reduce the risk of your email provider considering our emails as spam,
we recommend you add our address (lgo.org.uk) to your safe sender list.
Information on how to do this is on our website:

 

[2]How to ensure you receive our emails - Local Government and Social Care
Ombudsman

 

Please see our Privacy Notice for those making information access requests
at:

 

[3]https://www.lgo.org.uk/privacy

 

Yours sincerely

 

Mandy Cashmore

Information and Records Officer

Tel: 0330 403 4734

 

 

[4]SCO logo final jpeg for email signatures

 

Listen - Understand - Communicate - Learn

 

[5]www.lgo.org.uk

 

NOTICE - This message contains information intended only for the use of
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References

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3. https://www.lgo.org.uk/privacy
5. http://www.lgo.org.uk/

Dear Jacqui Prentice

 

Information Access Request – Reference 23/261

 

Please find attached our response to your access to information request,
which we received on 18 January 2024.

 

Yours sincerely

 

Mandy Cashmore

Information and Records Officer

Tel: 0330 403 4734

 

 

 

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.