Current Social Care System

Michelle Large made this Freedom of Information request to Gateshead Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Gateshead Metropolitan Borough Council,

As you may be aware, some years ago London Borough of Brent hosted a register of applications in use by Local Authorities and some basic detail of the contracts e.g. start date and duration of contract - the eGov Register. This database was discontinued a short number of years ago with the lapse of the eGov initiative but the information within it was very helpful to software suppliers to understand when councils may be starting to consider revisiting the market for potential upgrades or improvements to their current technologies to best support their business and help them achieve their future aspirations.

In order to have an up to date view of this we would appreciate your completing the short questions to help us understand when your council may be in a position to consider its future options. We have sought the advice of Freedom Of Information Officers in constructing the questions to ensure any inconvenience is minimised and that we are not breaching any commercial confidences that could not, otherwise, be derived from the public domain. We do however want to ensure the information is accurate, and for that we seek your help.

Thank you in advance for answering the questions.
(feel free to delete the replies that are not applicable to your authority).

QUESTIONS:
Q1 - What electronic systems do you use for your public facing information & advise solution in ASC?
a) Corporate spreadsheet, b) Electronic marketplace, c) In-house social care website, d) Other please state
Q2 - Who is the provider of the Information & Access Electronic Equipment System ?
a) developed In-house, b) Open objects, c) QuickHeart, d) My care, e) Other, please state
Q3 - If the electronic Information & advise system is on a software contract, when does that contract expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q4 - What electronic systems do you use for Case Management in ASC?
a) OLM Care first, b)Servelec Framework, c) AzeusCare, d) SAP, e) Agresso, f) Other, please state.
Q5 - If the Electronic Case Management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q6 - What electronic system do Council staff use for organising council managed care services ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP
Q7 - If the electronic system for accessing care services is on a software contract, what does when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q8 - What electronic system do you use for ASC Operational Financial Management in ASC ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP I) Agresso, j)OCC Controc, k) You2Choose , l) Quickheart, m) shopf4support, n) Oracle financials, o) other, please state.
Q9 - If the electronic system ASC Operational Financial Management is on a software contract, when does that contact expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q10 - For people eligible for Council funded care, does the council pay for services gross or net of a persons assessed financial contribution? If both, then please explain which circumstances are net.
a) Gross, b) Net, c) Both, please add information, d) Other, please state.
Q11 - What electronic system do you use for Adult social Care Operational finance Management in your authority ? In this context we are referring to any systems where client debts, provider creditors etc. are recorded.
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j)OCC Controc, k) Oracle financials, o) other, please state.
Q12 - If the Financial Assessment system is on a software contact, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q13 - Are direct payments made directly into peoples personal accounts? if not, then please give details
a) Yes, for all services b) Yes, for some services, c) No
Q14 - If Adult Social Care in your authority uses online service catalogue/eMarketplace of care providers for citizens to research and/or potentially purchase services, how was that solution purchased ?
a) Regional Investment Board, b) Local Consortia, c) Authority Budget/Spend, d) Other, please describe
Q15 - If your eMarketplace was purchased by a group of councils, please tell us with which other councils?
Q16 - If your authority DOES utilise an eMarketplace for Adult Social Care, what system is it based on ?
a) Developed In-house, b) Shop4Support, c) Quickbuy, d) Cloudbuy, e) Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other, please specify
Q17 - If the eMarketplace system is on a software contract, when does the contact expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q18 - What electronic system do you use for Provider Management (contact management and monitoring) in Adult Social Care ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j) OCC Controc, k) Oracle financials, o) other, please state
Q19 - If the provider management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021

Thank you for taking the time to answer these questions.

Yours faithfully,

Michelle Large

informationrights, Gateshead Metropolitan Borough Council

Dear Ms Large

I refer to the request, which you have made under the Freedom of Information Act 2000 for records held by this service.

Acknowledgement

Your request was received by this department on 31 October 2016.

A final decision on your request would normally be sent to you within 20 working days of receipt of your request. This means that you can expect to receive your decision by 28 November 2016.

There are some limited situations under the Freedom of Information Act, which could mean that the period for a final decision may be longer than the normal 20 working days. If this occurs in your request, we will promptly advise you in writing.

Should our final decision not reach you on time, please feel free to call the contact officer named above to discuss any problems that may have arisen.

Yours sincerely
Information Rights Officer

show quoted sections

Sarah Terrill, Gateshead Metropolitan Borough Council

1 Attachment

Dear Ms Large

I refer to the Freedom of Information Act 2000 and to your email to this service dated 31st October 2016

In accordance with the Freedom of Information Act, we are able to grant access to the records requested and accordingly they are as follows:

Please find attached response

Please note:
The information provided in response to your request is copyright Gateshead Council unless otherwise endorsed. Granting access to this information under the Freedom of Information Act does not permit you to re-use the information provided for commercial purposes, for photocopying or reproduction in any form. If you wish to re-use the information you need to apply for a Licence. You can do this by writing to Tanya Rossington, Information Rights Officer, Corporate Services and Governance, 1st Floor, Civic Centre, Regent Street, Gateshead, NE8 1HH. You may be required to pay a fee or comply with conditions for permitted re-use.

Should you have any queries regarding the contents of this letter, please contact Sarah Terrill on 0191 433 2387.

Yours faithfully

Sarah Terrill

Sarah Terrill | Senior Operational Support Coordinator |Adult Social Care| Gateshead Council
Civic Centre, Regent Street, Gateshead, NE8 1HH  | t: 0191 433 2387 |e: mail [email address]
Find out about adult social care - Gateshead Local Account http://www.gateshead.gov.uk/DocumentLibr...

show quoted sections

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org