Dear Ms Large

 

FOI Request ref:  7958 / Current Social Care System

 

Thank you for your request for information about the above. Your request
was received on 31/10/2016 and I am dealing with it under the terms of the
Freedom of Information Act 2000.

We always aim to respond as quickly as possible, and in this case will do
so no later than 29/11/2016, which is the 20 working day deadline. The
deadline is counted from the first working day we receive it, not the date
a letter is written / posted or an email sent.

In some circumstances a fee may be payable and if that is the case, I will
let you know. A fees notice will be issued to you, and you will be
required to pay before we proceed in dealing with your request.

Please quote the above reference number in any communication regarding
this request.

 

Yours sincerely

 

 

 

Jeremy Coleman

Customer Information Officer

 

East Sussex County Council

Communities Economy and Transport Directorate

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [1][East Sussex County Council request email]   web: [2]www.eastsussex.gov.uk/foi

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email

 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
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if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

Visible links
1. mailto:[East Sussex County Council request email]
2. http://www.eastsussex.gov.uk/foi

 

 

 

Dear Ms Large

 

FOI Request ref:  7958 / Current Social Care System

 

Thank you for your request for information about the above. Your request
was received on 31/10/2016  and I am dealing with it under the terms of
the Freedom of Information Act 2000.

We always aim to respond as quickly as possible, but we do need you to
clarify your request before we will be able to process it.

 

Q6 - What electronic system do Council staff use for organising council
managed care services ?

Don’t know what this question means?

 

Q7 - If the electronic system for accessing care services is on a software
contract, what does when does that contract expire ?  (see above)

 

 

Your request is on hold pending receipt of your clarification. Please
quote the above reference number in any communication regarding this
request.

 

Yours sincerely

 

Jeremy Coleman

Customer Information Officer

 

East Sussex County Council

Communities Economy and Transport Directorate

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [1][East Sussex County Council request email]   web: [2]www.eastsussex.gov.uk/foi

P  please consider the environment - do you really need to print this
email

 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
e-mail and any attachments are virus free, we can take no responsibility
if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

Visible links
1. mailto:[East Sussex County Council request email]
2. http://www.eastsussex.gov.uk/foi

 

Dear Ms Large

 

FOI Request ref:  7958 / Current Social Care System

 

Thank you for your request for information about the above. Your request
was received on 31/10/2016  and I am dealing with it under the terms of
the Freedom of Information Act 2000.

We are processing your request but require clarification to do so.  This
is further to the clarification previously requested on Q6 and Q7.  I have
included all here for your convenience:

 

Q2 - Who is the provider of the Information & Access Electronic Equipment
System ? 

Does this refer to telecare monitoring equipment such as personal minders
/ life lines and emergency contact systems? Please clarify.

 

Q6 - What electronic system do Council staff use for organising council
managed care services ?

Don’t know what this question means? Please clarify.

 

Q7 - If the electronic system for accessing care services is on a software
contract, what does when does that contract expire ?

Don’t know what this question means? Please clarify.

 

 

Your request is on hold pending receipt of your clarification. Please
quote the above reference number in any communication regarding this
request.

 

 

Samantha Spence

Customer Information Advisor

East Sussex County Council

Communities, Economy and Transport

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913

Phone: 01273 481872

email: [1][East Sussex County Council request email]   web: [2]www.eastsussex.gov.uk/foi

P    please consider the environment - do you really need to print this
email

 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
e-mail and any attachments are virus free, we can take no responsibility
if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

Visible links
1. mailto:[East Sussex County Council request email]
2. http://www.eastsussex.gov.uk/foi

Dear Ms Large

 

FOI Request ref:  7958 / Current Social Care System

 

Thank you for your request for information about the above, which has been
dealt with under the terms of the Freedom of Information Act 2000. Your
request and our response are set out below. Please note that any
information we provide is subject to the copyright and reuse of
information terms and conditions set out at the bottom of this email.

 

Request

As you may be aware, some years ago London Borough of Brent hosted a
register of applications in use by Local Authorities and some basic detail
of the contracts e.g. start date and duration of contract - the eGov
Register.  This database was discontinued a short number of years ago with
the lapse of the eGov initiative but the information within it was very
helpful to software suppliers to understand when councils may be starting
to consider revisiting the market for potential upgrades or improvements
to their current technologies to best support their business and help them
achieve their future aspirations.

 

In order to have an up to date view of this we would appreciate your
completing the short questions to help us understand when your council may
be in a position to consider its future options.  We have sought the
advice of Freedom Of Information Officers in constructing the questions to
ensure any inconvenience is minimised and that we are not breaching any
commercial confidences that could not, otherwise, be derived from the
public domain.  We do however want to ensure the information is accurate,
and for that we seek your help.

 

Thank you in advance for answering the questions.

(feel free to delete the replies that are not applicable to your
authority).

 

Questions:

Q1 - What electronic systems do you use for your public facing information
& advise solution in ASC? 

a) Corporate spreadsheet,    b) Electronic marketplace,  c) In-house
social care website,   d) Other please state

Q2 - Who is the provider of the Information & Access Electronic Equipment
System ? 

a) developed In-house, b) Open objects, c) QuickHeart, d) My care,  e)
Other, please state

Q3 - If the electronic Information & advise system is on a software
contract, when does that contract expire? 

a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q4 - What electronic systems do you use for Case Management in ASC?

a) OLM Care first, b)Servelec Framework, c) AzeusCare,  d) SAP,  e)
Agresso, f) Other, please state.

Q5 - If the Electronic Case Management system is on a software contract,
when does that contract expire ?

a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q6 - What electronic system do Council staff use for organising council
managed care services ?

a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst,  f) Servelec Framework, g) AzeusCare, 
h) SAP

Q7 - If the electronic system for accessing care services is on a software
contract, what does when does that contract expire ?

a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q8 - What electronic system do you use for ASC Operational Financial
Management in ASC ?

a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst,  f) Servelec Framework, g) AzeusCare, 
h) SAP I) Agresso,  j)OCC Controc, k) You2Choose , l) Quickheart, m)
shopf4support,  n) Oracle financials, o) other, please state.

Q9 - If the electronic system ASC Operational Financial Management is on a
software contract, when does that contact expire? 

a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q10 - For people eligible for Council funded care, does the council pay
for services gross or net of a persons assessed financial contribution? If
both, then please explain which circumstances are net.  

a) Gross, b) Net, c) Both, please add information, d) Other, please state.

Q11 - What electronic system do you use for Adult social Care Operational
finance Management in your authority ? In this context we are referring to
any systems where client debts, provider creditors etc. are recorded. 

a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst,  f) Servelec Framework, g) AzeusCare, 
h) SAP i) Agresso,  j)OCC Controc, k) Oracle financials, o) other, please
state.

Q12 - If the Financial Assessment system is on a software contact, when
does that contract expire ?

a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q13 - Are direct payments made directly into peoples personal accounts? if
not, then please give details

 a) Yes, for all services b) Yes, for some services,  c) No

Q14 - If Adult Social Care in your authority uses online service
catalogue/eMarketplace of care providers for citizens to research and/or
potentially purchase services, how was that solution purchased ?  

a) Regional Investment Board, b) Local Consortia, c) Authority
Budget/Spend, d) Other, please describe

Q15 - If your eMarketplace was purchased by a group of councils, please
tell us with which other councils?

Q16 - If your authority DOES utilise an eMarketplace for Adult Social
Care, what system is it based on ?

a) Developed In-house, b) Shop4Support, c) Quickbuy,  d) Cloudbuy, e)
Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other,
please specify

Q17 - If the eMarketplace system is on a software contract, when does the
contact expire ?

a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q18  - What electronic system do you use for Provider Management (contact
management and monitoring) in Adult Social Care ?   

a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst,  f) Servelec Framework, g) AzeusCare, 
h) SAP i) Agresso,  j) OCC Controc, k) Oracle financials, o) other, please
state

Q19 - If the provider management system is on a software contract, when
does that contract expire ? 

a)         rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 

 

Response

Q1) b) We have an on-line e-market place, called East Sussex 1Space, with
information on local social care and well-being services.

d) The council also has ESCIS which is an on-line searchable database on
local groups and services, not just those related to care and support.

c) We have an in-house section of the East Sussex County Council website
for adult social care. This provides information about the local care and
support system, how to raise safeguarding concerns, how to complain,
paying for care and support, independent advocacy, as well as financial
information.  There is a facility for live chat, on-line application forms
for support and information on how to contact our call centre.  There are
downloadable fact sheets and links to national and local organisations for
further help.

We have additional directories for specialist information such as our
Support with Confidence scheme and a directory of services for people with
mental health needs

Q2) e)  We use the Liquidlogic Autonomy portal

Q3) d) The contract is due for renewal in 2018

Q4) f) LiquidLogic LAS

Q5) f) 2020

Q6) b) Liquidlogic LAS for support planning interfaced to ContrOCC

Q7) h) post 2021

Q8) j) OCC Controc

Q9) f) 2020

Q10) Gross

Q11) OCC Controc

Q12) f) 2020

Q13) c) No - Payments are mostly made using  a third party card account
provider with a small number still made into dedicated, personal bank
accounts

Q14) c) Authority Budget/Spend

Q15) N/A

Q16) Market Place is provided by OCC

Q17) d) 2018

Q18)  j) OCC Controc

Q19)  f) 2020

 

 

I hope that this answers your enquiry. If you believe that the County
Council has not complied with the FOI Act in responding to your request,
you may ask for an internal review. If you wish to do so, please set out
the grounds of your appeal in writing to:

 

Philip Baker, Assistant Chief Executive, East Sussex County Council,
County Hall, St Anne’s Crescent, Lewes, East Sussex. BN7 1UE.

or by email to him at [1][email address]

 

Please quote the FOI reference number in any communication regarding this
particular request.

 

If you are not content with the outcome of the internal review, you then
have the right to apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the County Council’s internal review procedure
as described in the previous paragraph. The Commissioner can be contacted
at: Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113.  [2]www.ico.org.uk

 

Yours sincerely

 

Samantha Spence

Customer Information Advisor

 

East Sussex County Council

Communities, Economy and Transport

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [3][East Sussex County Council request email]   web: [4]www.eastsussex.gov.uk/foi

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email 

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of a licence and the application of a Fee.

 

 

 

 

 

 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
e-mail and any attachments are virus free, we can take no responsibility
if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.ico.org.uk/
3. mailto:[East Sussex County Council request email]
4. http://www.eastsussex.gov.uk/foi