Current Social Care System

The request was partially successful.

Dear Cheshire East Council,

As you may be aware, some years ago London Borough of Brent hosted a register of applications in use by Local Authorities and some basic detail of the contracts e.g. start date and duration of contract - the eGov Register. This database was discontinued a short number of years ago with the lapse of the eGov initiative but the information within it was very helpful to software suppliers to understand when councils may be starting to consider revisiting the market for potential upgrades or improvements to their current technologies to best support their business and help them achieve their future aspirations.

In order to have an up to date view of this we would appreciate your completing the short questions to help us understand when your council may be in a position to consider its future options. We have sought the advice of Freedom Of Information Officers in constructing the questions to ensure any inconvenience is minimised and that we are not breaching any commercial confidences that could not, otherwise, be derived from the public domain. We do however want to ensure the information is accurate, and for that we seek your help.

Thank you in advance for answering the questions.
(feel free to delete the replies that are not applicable to your authority).

QUESTIONS:
Q1 - What electronic systems do you use for your public facing information & advise solution in ASC?
a) Corporate spreadsheet, b) Electronic marketplace, c) In-house social care website, d) Other please state
Q2 - Who is the provider of the Information & Access Electronic Equipment System ?
a) developed In-house, b) Open objects, c) QuickHeart, d) My care, e) Other, please state
Q3 - If the electronic Information & advise system is on a software contract, when does that contract expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q4 - What electronic systems do you use for Case Management in ASC?
a) OLM Care first, b)Servelec Framework, c) AzeusCare, d) SAP, e) Agresso, f) Other, please state.
Q5 - If the Electronic Case Management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q6 - What electronic system do Council staff use for organising council managed care services ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP
Q7 - If the electronic system for accessing care services is on a software contract, what does when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q8 - What electronic system do you use for ASC Operational Financial Management in ASC ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP I) Agresso, j)OCC Controc, k) You2Choose , l) Quickheart, m) shopf4support, n) Oracle financials, o) other, please state.
Q9 - If the electronic system ASC Operational Financial Management is on a software contract, when does that contact expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q10 - For people eligible for Council funded care, does the council pay for services gross or net of a persons assessed financial contribution? If both, then please explain which circumstances are net.
a) Gross, b) Net, c) Both, please add information, d) Other, please state.
Q11 - What electronic system do you use for Adult social Care Operational finance Management in your authority ? In this context we are referring to any systems where client debts, provider creditors etc. are recorded.
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j)OCC Controc, k) Oracle financials, o) other, please state.
Q12 - If the Financial Assessment system is on a software contact, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q13 - Are direct payments made directly into peoples personal accounts? if not, then please give details
a) Yes, for all services b) Yes, for some services, c) No
Q14 - If Adult Social Care in your authority uses online service catalogue/eMarketplace of care providers for citizens to research and/or potentially purchase services, how was that solution purchased ?
a) Regional Investment Board, b) Local Consortia, c) Authority Budget/Spend, d) Other, please describe
Q15 - If your eMarketplace was purchased by a group of councils, please tell us with which other councils?
Q16 - If your authority DOES utilise an eMarketplace for Adult Social Care, what system is it based on ?
a) Developed In-house, b) Shop4Support, c) Quickbuy, d) Cloudbuy, e) Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other, please specify
Q17 - If the eMarketplace system is on a software contract, when does the contact expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q18 - What electronic system do you use for Provider Management (contact management and monitoring) in Adult Social Care ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j) OCC Controc, k) Oracle financials, o) other, please state
Q19 - If the provider management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021

Thank you for taking the time to answer these questions.

Yours faithfully,

Michelle Large

CCR FOI Investigation Team, Cheshire East Council

Date: 26 October 2016
Our Reference: 377833
 
Dear Sir/Madam
 
Freedom of Information Act 2000
 
Thank you for your request.
 
Your request has been identified as falling within the scope of Freedom of
Information Act 2000 and It will be treated as a request for information
within the meaning of the Freedom of Information Act: this means that we
will send you a full response within 20 working days, either supplying you
with the information which you want, or explaining to you why we cannot
supply it. 

The due date is 23 November 2016. If we need any further clarification or
there is a problem, we will be in touch. 

In the meantime if you wish to discuss this further please contact me. It
would be helpful if you could quote the reference number quoted above.
 
Yours faithfully
 
 
Gill Clowes
Customer Relations and Compliance Assistant
Cheshire East Council
 
NOTE: Please do not edit the subject line when replying to this email.

ICT EAST BUSINESS SUPPORT, Cheshire East Council

Dear Michelle Large

 

Freedom of Information Act 2000 - Request Log No 377833

 

Thank you for your request for information which has been processed under
the Freedom of Information Act.

 

Q1 - What electronic systems do you use for your public facing information
& advise solution in ASC?
a) Corporate spreadsheet, b) Electronic marketplace, c) In-house social
care website, d) Other please state

 

Q2 - Who is the provider of the Information & Access Electronic Equipment
System ?
a) developed In-house, b) Open objects, c) QuickHeart, d) My care, e)
Other, please state Oxford computing consultants

Q3 - If the electronic Information & advise system is on a software
contract, when does that contract expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q4 - What electronic systems do you use for Case Management in ASC?
a) OLM Care first, b)Servelec Framework, c) AzeusCare, d) SAP, e) Agresso,
f) Other, please state. Liquid logic

Q5 - If the Electronic Case Management system is on a software contract,
when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q6 - What electronic system do Council staff use for organising council
managed care services ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h)
SAP

Q7 - If the electronic system for accessing care services is on a software
contract, what does when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q8 - What electronic system do you use for ASC Operational Financial
Management in ASC ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h)
SAP I) Agresso, j)OCC Controc, k) You2Choose , l) Quickheart, m)
shopf4support, n) Oracle financials, o) other, please state.

Q9 - If the electronic system ASC Operational Financial Management is on a
software contract, when does that contact expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q10 - For people eligible for Council funded care, does the council pay
for services gross or net of a persons assessed financial contribution? If
both, then please explain which circumstances are net.  Gross for
commissioned services and Net for Direct Payments
a) Gross, b) Net, c) Both, please add information, d) Other, please state.

Q11 - What electronic system do you use for Adult social Care Operational
finance Management in your authority ? In this context we are referring to
any systems where client debts, provider creditors etc. are recorded.
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h)
SAP i) Agresso, j)OCC Controc, k) Oracle financials, o) other, please
state. Oracle is the debt record and Oracle and Controcc the provider
creditors systems

Q12 - If the Financial Assessment system is on a software contact, when
does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

Q13 - Are direct payments made directly into peoples personal accounts? if
not, then please give details
a) Yes, for all services b) Yes, for some services, c) No

Q14 - If Adult Social Care in your authority uses online service
catalogue/eMarketplace of care providers for citizens to research and/or
potentially purchase services, how was that solution purchased ?
a) Regional Investment Board, b) Local Consortia, c) Authority
Budget/Spend, d) Other, please describe Tender

Q15 - If your eMarketplace was purchased by a group of councils, please
tell us with which other councils? N/A

 

Q16 - If your authority DOES utilise an eMarketplace for Adult Social
Care, what system is it based on ?
a) Developed In-house, b) Shop4Support, c) Quickbuy, d) Cloudbuy, e)
Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other,
please specify OCC

Q17 - If the eMarketplace system is on a software contract, when does the
contact expire ?

a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020,
g) 2021, h) post 2021

 Q18 - What electronic system do you use for Provider Management (contact
management and monitoring) in Adult Social Care ?   

a)    Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, 
h) SAP i) Agresso,  j) OCC Controc, k) Oracle financials, o) other, please
state

 Q19 - If the provider management system is on a software contract, when
does that contract expire ?

a)    rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review, under the
Freedom of Information Act you should write to the Customer Relations and
Compliance Team, Cheshire East Council, Westfields Floor 1, C/O Municipal
Buildings, Earle Street, Crewe, Cheshire, CW1 2BJ

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commissioner can be
contacted at: The Information Commissioner's Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF 

 

Kind regards

 

Linda

Linda Jenks

ICT Senior Administrator

 

Non Working Day - Wednesday

 

 

(   01270 686298

8 [email address]

* Cheshire East Council, ICT Strategy Team, Floor 5, Delamere House

C/O Municipal Buildings, Earle Street, Crewe, CW1 2BJ

show quoted sections

Dear ICT EAST BUSINESS SUPPORT,

Please can you respond to the submitted questions.

Yours sincerely,

Michelle Large

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