Current Social Care system

Response to this request is long overdue. By law, under all circumstances, Rhondda Cynon Taff Council should have responded by now (details). You can complain by requesting an internal review.

Dear Rhondda Cynon Taff Council,

As you may be aware, some years ago London Borough of Brent hosted a register of applications in use by Local Authorities and some basic detail of the contracts e.g. start date and duration of contract - the eGov Register. This database was discontinued a short number of years ago with the lapse of the eGov initiative but the information within it was very helpful to software suppliers to understand when councils may be starting to consider revisiting the market for potential upgrades or improvements to their current technologies to best support their business and help them achieve their future aspirations.

In order to have an up to date view of this we would appreciate your completing the short questions to help us understand when your council may be in a position to consider its future options. We have sought the advice of Freedom Of Information Officers in constructing the questions to ensure any inconvenience is minimised and that we are not breaching any commercial confidences that could not, otherwise, be derived from the public domain. We do however want to ensure the information is accurate, and for that we seek your help.

Thank you in advance for answering the questions.
(feel free to delete the replies that are not applicable to your authority).

QUESTIONS:
Q1 - What electronic systems do you use for your public facing information & advise solution in ASC?
a) Corporate spreadsheet, b) Electronic marketplace, c) In-house social care website, d) Other please state
Q2 - Who is the provider of the Information & Access Electronic System ? ie. What software is used to provide information & advice & who provides it
a) developed In-house, b) Open objects, c) QuickHeart, d) My care, e) Other, please state
Q3 - If the electronic Information & advise system is on a software contract, when does that contract expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q4 - What electronic systems do you use for Case Management in ASC?
a) OLM Care first, b)Servelec Framework, c) AzeusCare, d) SAP, e) Agresso, f) Other, please state.
Q5 - If the Electronic Case Management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q6 - What electronic system do Council staff use for organising council managed care services ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP
Q7 - If the electronic system for accessing care services is on a software contract, what does when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q8 - What electronic system do you use for ASC Operational Financial Management in ASC ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP I) Agresso, j)OCC Controc, k) You2Choose , l) Quickheart, m) shopf4support, n) Oracle financials, o) other, please state.
Q9 - If the electronic system ASC Operational Financial Management is on a software contract, when does that contact expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q10 - For people eligible for Council funded care, does the council pay for services gross or net of a persons assessed financial contribution? If both, then please explain which circumstances are net.
a) Gross, b) Net, c) Both, please add information, d) Other, please state.
Q11 - What electronic system do you use for Adult social Care Operational finance Management in your authority ? In this context we are referring to any systems where client debts, provider creditors etc. are recorded.
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j)OCC Controc, k) Oracle financials, o) other, please state.
Q12 - If the Financial Assessment system is on a software contact, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q13 - Are direct payments made directly into peoples personal accounts? if not, then please give details
a) Yes, for all services b) Yes, for some services, c) No
Q14 - If Adult Social Care in your authority uses online service catalogue/eMarketplace of care providers for citizens to research and/or potentially purchase services, how was that solution purchased ?
a) Regional Investment Board, b) Local Consortia, c) Authority Budget/Spend, d) Other, please describe
Q15 - If your eMarketplace was purchased by a group of councils, please tell us with which other councils?
Q16 - If your authority DOES utilise an eMarketplace for Adult Social Care, what system is it based on ?
a) Developed In-house, b) Shop4Support, c) Quickbuy, d) Cloudbuy, e) Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other, please specify
Q17 - If the eMarketplace system is on a software contract, when does the contact expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q18 - What electronic system do you use for Provider Management (contact management and monitoring) in Adult Social Care ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j) OCC Controc, k) Oracle financials, o) other, please state
Q19 - If the provider management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021

Thank you for taking the time to answer these questions.

Yours faithfully,

Michelle Large

Freedomofinformation, Rhondda Cynon Taff Council

Dear Madam

It will now be processed in accordance with the Freedom of Information Act
2000 (or Environmental Information Regulations 2004, if it relates to
environmental information).

You should ordinarily expect to receive a response to your request no
later than 20 working days following the date of submission to the
Council. We will contact you should this not be the case.

Should you have any queries regarding your request at any time please
respond directly to this email.

Kind regards

Corporate Governance Team

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Dear Freedomofinformation,

Please can you respond to the submitted questions.

Yours sincerely,

Michelle Large

Dear Freedomofinformation,

Please can you supply the information requested back in November ?

Yours sincerely,

Michelle Large

Freedomofinformation, Rhondda Cynon Taff Council

Dear Ms Large
We confirm safe receipt of your request.

It will now be processed in accordance with the Freedom of Information Act
2000 (or Environmental Information Regulations 2004, if it relates to
environmental information).

You should ordinarily expect to receive a response to your request no
later than 20 working days following the date of submission to the
Council. We will contact you should this not be the case.

Should you have any queries regarding your request at any time please
respond directly to this email.

Kind regards

Corporate Governance Team

Jordan Smith
Business Support/Cymorth Busnes

Rhondda Cynon Taff County Borough Council
Legal and Democratic Services
The Pavilions, Cambrian Park, Clydach Vale, CF40 2XX

Tel: (01443) 424116
Email: [1][email address]

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