Current Social Care System
Dear Merthyr Tydfil Council,
As you may be aware, some years ago London Borough of Brent hosted a register of applications in use by Local Authorities and some basic detail of the contracts e.g. start date and duration of contract - the eGov Register. This database was discontinued a short number of years ago with the lapse of the eGov initiative but the information within it was very helpful to software suppliers to understand when councils may be starting to consider revisiting the market for potential upgrades or improvements to their current technologies to best support their business and help them achieve their future aspirations.
In order to have an up to date view of this we would appreciate your completing the short questions to help us understand when your council may be in a position to consider its future options. We have sought the advice of Freedom Of Information Officers in constructing the questions to ensure any inconvenience is minimised and that we are not breaching any commercial confidences that could not, otherwise, be derived from the public domain. We do however want to ensure the information is accurate, and for that we seek your help.
Thank you in advance for answering the questions.
(feel free to delete the replies that are not applicable to your authority).
QUESTIONS:
Q1 - What electronic systems do you use for your public facing information & advise solution in ASC?
a) Corporate spreadsheet, b) Electronic marketplace, c) In-house social care website, d) Other please state
Q2 - Who is the provider of the Information & Access Electronic System ? ie. What software is used to provide information & advice & who provides it
a) developed In-house, b) Open objects, c) QuickHeart, d) My care, e) Other, please state
Q3 - If the electronic Information & advise system is on a software contract, when does that contract expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q4 - What electronic systems do you use for Case Management in ASC?
a) OLM Care first, b)Servelec Framework, c) AzeusCare, d) SAP, e) Agresso, f) Other, please state.
Q5 - If the Electronic Case Management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q6 - What electronic system do Council staff use for organising council managed care services ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP
Q7 - If the electronic system for accessing care services is on a software contract, what does when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q8 - What electronic system do you use for ASC Operational Financial Management in ASC ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP I) Agresso, j)OCC Controc, k) You2Choose , l) Quickheart, m) shopf4support, n) Oracle financials, o) other, please state.
Q9 - If the electronic system ASC Operational Financial Management is on a software contract, when does that contact expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q10 - For people eligible for Council funded care, does the council pay for services gross or net of a persons assessed financial contribution? If both, then please explain which circumstances are net.
a) Gross, b) Net, c) Both, please add information, d) Other, please state.
Q11 - What electronic system do you use for Adult social Care Operational finance Management in your authority ? In this context we are referring to any systems where client debts, provider creditors etc. are recorded.
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j)OCC Controc, k) Oracle financials, o) other, please state.
Q12 - If the Financial Assessment system is on a software contact, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q13 - Are direct payments made directly into peoples personal accounts? if not, then please give details
a) Yes, for all services b) Yes, for some services, c) No
Q14 - If Adult Social Care in your authority uses online service catalogue/eMarketplace of care providers for citizens to research and/or potentially purchase services, how was that solution purchased ?
a) Regional Investment Board, b) Local Consortia, c) Authority Budget/Spend, d) Other, please describe
Q15 - If your eMarketplace was purchased by a group of councils, please tell us with which other councils?
Q16 - If your authority DOES utilise an eMarketplace for Adult Social Care, what system is it based on ?
a) Developed In-house, b) Shop4Support, c) Quickbuy, d) Cloudbuy, e) Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other, please specify
Q17 - If the eMarketplace system is on a software contract, when does the contact expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q18 - What electronic system do you use for Provider Management (contact management and monitoring) in Adult Social Care ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j) OCC Controc, k) Oracle financials, o) other, please state
Q19 - If the provider management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Thank you for taking the time to answer these questions.
Yours faithfully,
Michelle Large
Classification: NOT PROTECTIVELY MARKED
Dear Sir/Madam
RE: Freedom Of Information Act 2000 – INFORMATION Request
We acknowledge your request for information about current technologies
received by the Data Disclosure and Records Officer on 21 November 2016.
We are considering your request and you will receive the Councils full
response within the [1]statutory time limit of 20 working days, which in
this instance is no later than 19 December 2016, unless the information is
exempt or we require additional time to consider whether disclosure is in
the public interest in accordance with [2]Section 2 of the Act.
The [3]Act defines a number of exemptions which may prevent release of the
information you have requested. Before we provide the information we will
consider whether it is proper to release it and if any of the exemption
categories do apply then the information may not be released. We will tell
you if this is the case, and you will have a right of appeal. If the
information you request contains reference to a third party then they may
be consulted prior to a decision being taken on whether or not to release
the information to you. You may have to pay a fee for this information; we
will consider this and let you know. If a fee is applicable the Council
will issue you with a Fees Notice. The 20 working day time limit will not
start until we receive your payment. If you have any queries or concerns,
please contact the Data Disclosure and Records Officer on 01685 725000 or
[4][Merthyr Tydfil County Borough Council request email]. You can find out more about the Act from the
Information Commissioner at:
Information Commissioner’s Office (Wales)
2^nd Floor
Churchill House
Churchill Way
Cardiff
CF10 2HH
Tel: 029 2067 8400
Fax: 029 2067 8399
Email: [5][email address]
Website: [6]www.ico.org.uk
Responses to completed requests for information are published online
within our disclosure log. Our disclosure log is located in the find it
section of our external website ([7]www.merthyr.gov.uk). Please click
[8]HERE to view our disclosure log.
Yours faithfully
Swyddog Datgelu Data a Chofnodion/Data Disclosure and Records Officer
Tîm Llywodraethu Gwybodaeth/Information Governance Team
Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council
Canolfan Dinesig/Civic Centre
Stryd Y Castell/Castle Street
Merthyr Tudful/Merthyr Tydfil
CF47 8AN/CF47 8AN
Ffon/Tel: 01685 725000
E-bost/E-mail: [9][Merthyr Tydfil County Borough Council request email]
Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.
Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.
We welcome correspondence in Welsh and this will not lead to a delay.
Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.
Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN
This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.
Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN
Teleffon\Telephone: 01685 725000
References
Visible links
1. http://www.legislation.gov.uk/ukpga/2000...
2. http://www.legislation.gov.uk/ukpga/2000...
3. http://www.legislation.gov.uk/ukpga/2000...
4. mailto:[Merthyr Tydfil County Borough Council request email]
5. mailto:[email address]
6. http://www.ico.org.uk/
7. http://www.merthyr.gov.uk/
8. http://www.merthyr.gov.uk/English/Servic...
9. mailto:[Merthyr Tydfil County Borough Council request email]
10. http://www.merthyr.gov.uk/
Classification: NOT PROTECTIVELY MARKED
Dear Sir/Madam
RE: Freedom Of Information Act 2000 – INFORMATION Request
We have considered your request and provide the following information:
Q1 - What electronic systems do you use for your public facing information
& advise solution in ASC?
c) In-house social care website (LA website), d) Other please state
(DEWIS)
Q2 - Who is the provider of the Information & Access Electronic System ?
ie. What software is used to provide information & advice & who provides
it
a) developed In-house
Q3 - If the electronic Information & advise system is on a software
contract, when does that contract expire?
N/A
Q4 - What electronic systems do you use for Case Management in ASC?
f) Other, please state. Currently Swift. Moving to Care Director
(WCCIS) from June 2017.
Q5 - If the Electronic Case Management system is on a software contract,
when does that contract expire ?
c) 2017
Q6 - What electronic system do Council staff use for organising council
managed care services ?
d) Northgate Swift
Q7 - If the electronic system for accessing care services is on a software
contract, what does when does that contract expire ?
c) 2017
Q8 - What electronic system do you use for ASC Operational Financial
Management in ASC ? Various elements require the use of different systems
currently.
a) Developed in house, d) Northgate Swift, I) Agresso
Q9 - If the electronic system ASC Operational Financial Management is on a
software contract, when does that contact expire?
c) 2017 (Northgate Swift)
Q10 - For people eligible for Council funded care, does the council pay
for services gross or net of a persons assessed financial contribution? If
both, then please explain which circumstances are net.
Gross
Q11 - What electronic system do you use for Adult social Care Operational
finance Management in your authority ? In this context we are referring to
any systems where client debts, provider creditors etc. are recorded.
As response to Q8
Q12 - If the Financial Assessment system is on a software contact, when
does that contract expire ?
As response to Q9
Q13 - Are direct payments made directly into peoples personal accounts? if
not, then please give details
a) Yes, for all services
Q14 - If Adult Social Care in your authority uses online service
catalogue/eMarketplace of care providers for citizens to research and/or
potentially purchase services, how was that solution purchased ?
Not used
Q15 - If your eMarketplace was purchased by a group of councils, please
tell us with which other councils?
N/A
Q16 - If your authority DOES utilise an eMarketplace for Adult Social
Care, what system is it based on ?
N/A
Q17 - If the eMarketplace system is on a software contract, when does the
contact expire ?
N/A
Q18 - What electronic system do you use for Provider Management (contact
management and monitoring) in Adult Social Care ?
a) Developed in house, d) Northgate Swift
Q19 - If the provider management system is on a software contract, when
does that contract expire ?
c) 2017 (Northgate Swift)
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other re-use, for example commercial
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We supply this based on your original request. If this is not what you
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not hesitate to contact us to clarify your exact requirements. If you have
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of your request and you wish to make a complaint please contact the
Information Governance Team on 01685 725000 or [2][Merthyr Tydfil County Borough Council request email]. If
you are not satisfied with the outcome of your complaint please contact
the Councils Complaints Team on 01685 725000 or
[3][email address], alternatively you may wish to submit a
complaint using the Councils [4]online complaints form. You can find out
more about the Act from the Information Commissioner at:
Information Commissioner’s Office (Wales)
2^nd Floor
Churchill House
Churchill Way
Cardiff
CF10 2HH
Tel: 029 2067 8400
Fax: 029 2067 8399
Email: [5][email address]
Website: [6]www.ico.org.uk
Responses to completed requests for information are published online
within our disclosure log. Our disclosure log is located on our external
website ([7]www.merthyr.gov.uk). Please click [8]HERE to view our
disclosure log.
Yours faithfully
Swyddog Datgelu Data a Chofnodion/Data Disclosure and Records Officer
Tîm Llywodraethu Gwybodaeth/Information Governance Team
Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council
Canolfan Dinesig/Civic Centre
Stryd Y Castell/Castle Street
Merthyr Tudful/Merthyr Tydfil
CF47 8AN/CF47 8AN
Ffon/Tel: 01685 725000
E-bost/E-mail: [9][Merthyr Tydfil County Borough Council request email]
Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.
Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.
We welcome correspondence in Welsh and this will not lead to a delay.
Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.
Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN
This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.
Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN
Teleffon\Telephone: 01685 725000
References
Visible links
1. http://www.nationalarchives.gov.uk/
2. mailto:[Merthyr Tydfil County Borough Council request email]
3. mailto:[email address]
4. https://eform.merthyr.gov.uk/default.asp...
5. mailto:[email address]
6. http://www.ico.org.uk/
7. http://www.merthyr.gov.uk/
8. http://www.merthyr.gov.uk/council/data-p...
9. mailto:[Merthyr Tydfil County Borough Council request email]
10. http://www.merthyr.gov.uk/
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