Dear Wiltshire Council,
As you may be aware, some years ago London Borough of Brent hosted a register of applications in use by Local Authorities and some basic detail of the contracts e.g. start date and duration of contract - the eGov Register. This database was discontinued a short number of years ago with the lapse of the eGov initiative but the information within it was very helpful to software suppliers to understand when councils may be starting to consider revisiting the market for potential upgrades or improvements to their current technologies to best support their business and help them achieve their future aspirations.

In order to have an up to date view of this we would appreciate your completing the short questions to help us understand when your council may be in a position to consider its future options. We have sought the advice of Freedom Of Information Officers in constructing the questions to ensure any inconvenience is minimised and that we are not breaching any commercial confidences that could not, otherwise, be derived from the public domain. We do however want to ensure the information is accurate, and for that we seek your help.

Thank you in advance for answering the questions.
(feel free to delete the replies that are not applicable to your authority).

QUESTIONS:
Q1 - What electronic systems do you use for your public facing information & advise solution in ASC?
a) Corporate spreadsheet, b) Electronic marketplace, c) In-house social care website, d) Other please state
Q2 - Who is the provider of the Information & Access Electronic System ? ie. What software is used to provide information & advice & who provides it
a) developed In-house, b) Open objects, c) QuickHeart, d) My care, e) Other, please state
Q3 - If the electronic Information & advise system is on a software contract, when does that contract expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q4 - What electronic systems do you use for Case Management in ASC?
a) OLM Care first, b)Servelec Framework, c) AzeusCare, d) SAP, e) Agresso, f) Other, please state.
Q5 - If the Electronic Case Management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q6 - What electronic system do Council staff use for organising council managed care services ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP
Q7 - If the electronic system for accessing care services is on a software contract, what does when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q8 - What electronic system do you use for ASC Operational Financial Management in ASC ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP I) Agresso, j)OCC Controc, k) You2Choose , l) Quickheart, m) shopf4support, n) Oracle financials, o) other, please state.
Q9 - If the electronic system ASC Operational Financial Management is on a software contract, when does that contact expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q10 - For people eligible for Council funded care, does the council pay for services gross or net of a persons assessed financial contribution? If both, then please explain which circumstances are net.
a) Gross, b) Net, c) Both, please add information, d) Other, please state.
Q11 - What electronic system do you use for Adult social Care Operational finance Management in your authority ? In this context we are referring to any systems where client debts, provider creditors etc. are recorded.
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j)OCC Controc, k) Oracle financials, o) other, please state.
Q12 - If the Financial Assessment system is on a software contact, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q13 - Are direct payments made directly into peoples personal accounts? if not, then please give details
a) Yes, for all services b) Yes, for some services, c) No
Q14 - If Adult Social Care in your authority uses online service catalogue/eMarketplace of care providers for citizens to research and/or potentially purchase services, how was that solution purchased ?
a) Regional Investment Board, b) Local Consortia, c) Authority Budget/Spend, d) Other, please describe
Q15 - If your eMarketplace was purchased by a group of councils, please tell us with which other councils?
Q16 - If your authority DOES utilise an eMarketplace for Adult Social Care, what system is it based on ?
a) Developed In-house, b) Shop4Support, c) Quickbuy, d) Cloudbuy, e) Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other, please specify
Q17 - If the eMarketplace system is on a software contract, when does the contact expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q18 - What electronic system do you use for Provider Management (contact management and monitoring) in Adult Social Care ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j) OCC Controc, k) Oracle financials, o) other, please state
Q19 - If the provider management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021

Thank you for taking the time to answer these questions.

Yours faithfully,

Michelle Large

FOI, Wiltshire Council

2 Attachments

Dear Ms. Large,

 

Request for Information – reference RFI - ENQ06316-REQ001

 

Thank you for your request for information received on Monday, 14 November
2016

 

Your request is being considered and if the information is held you will
receive the information requested within the statutory timescale of 20
working days of receipt of your request as defined by the Freedom of
Information Act 2000 and Environmental Information Regulations 2004.

 

I may contact you during that time if the request needs to be clarified;
this is to ensure that we provide you with the information you require.

 

Please note that some information you have requested may not be provided
to you; this will only be information that can be withheld by law. If we
find it necessary to withhold any information we will explain our reasons
for doing so at the same time as we provide you with your copy of any
information that can be released to you.  

 

Yours sincerely

 

Information Governance Team

Corporate Office

Wiltshire Council

Bythesea Road

Trowbridge

BA14 8JN

 

[1][Wiltshire Council request email]

Web: [2]www.wiltshire.gov.uk

                          

Follow Wiltshire Council:

[3]FaceBook-icon   [4]Twitter-icon

 

 

 

show quoted sections

FOI, Wiltshire Council

3 Attachments

Dear Ms. Large,

 

Request for Information – reference RFI - ENQ06316-REQ001

 

Thank you for your request for information received on Monday, 14 November
2016.

 

In response to your request officers have provided the following:

 

Q1 - What electronic systems do you use for your public facing information
& advise solution in ASC? 

a) Corporate spreadsheet,    b) Electronic marketplace,  c) In-house
social care website,   d) Other please state

 

d)- Wiltshire Councils online information and advice solution is provided
through OLMs MyLife information website and an in house solution.

 

[1]http://www.wiltshire.gov.uk/adult-care in house solution

[2]https://www.yourcareyoursupportwiltshire... your care your
support website

 

 

Q2 - Who is the provider of the Information & Access Electronic System? 
ie. What software is used to provide information & advice & who provides
it

a)       developed In-house, b) Open objects, c) QuickHeart, d) My care, 
e) Other, please state

 

e) The platform is provided through OLMs MyLife system, the content and
information is owned by Wiltshire Council and the CCG who work in
partnership with Healthwatch Wiltshire to manage and develop the site.

 

Q3 - If the electronic Information & advise system is on a software
contract, when does that contract expire? 

a)       Rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 

d) 2018

 

Q4 - What electronic systems do you use for Case Management in ASC?

a)      OLM Care first, b)Servelec Framework, c) AzeusCare,  d) SAP,  e)
Agresso, f) Other, please state.

 

a) OLM Care First

 

Q5 - If the Electronic Case Management system is on a software contract,
when does that contract expire ?

a)      rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 

a)      2018   

 

Q6 - What electronic system do Council staff use for organising council
managed care services ?

a)      Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst,  f) Servelec Framework, g) AzeusCare, 
h) SAP

 

a)       OLM Care First

 

Q7 - If the electronic system for accessing care services is on a software
contract, what does when does that contract expire ?

a)      rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 

a)       2018

 

Q8 - What electronic system do you use for ASC Operational Financial
Management in ASC ?

a)      Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst,  f) Servelec Framework, g) AzeusCare, 
h) SAP I) Agresso,  j)OCC Controc, k) You2Choose , l) Quickheart, m)
shopf4support,  n) Oracle financials, o) other, please state.

 

a)       OLM Care First

 

Q9 - If the electronic system ASC Operational Financial Management is on a
software contract, when does that contact expire? 

a)      rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 

d) 2018

 

Q10 - For people eligible for Council funded care, does the council pay
for services gross or net of a persons assessed financial contribution? If
both, then please explain which circumstances are net.  

a)      Gross, b) Net, c) Both, please add information, d) Other, please
state.

 

b)      In general terms the Council pays for care and support services
net of assessed contribution. In exceptional circumstances e.g gross cost
loans the Council pays gross and reclaims the contribution from the
customer at a later date.

 

 

Q11 - What electronic system do you use for Adult social Care Operational
finance Management in your authority ? In this context we are referring to
any systems where client debts, provider creditors etc. are recorded. 

a)      Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst,  f) Servelec Framework, g) AzeusCare, 
h) SAP i) Agresso,  j)OCC Controc, k) Oracle financials, o) other, please
state.

 

a)       OLM Care First

 

Q12 - If the Financial Assessment system is on a software contact, when
does that contract expire ?

a)      rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 

a)      2018

 

Q14 - If Adult Social Care in your authority uses online service
catalogue/eMarketplace of care providers for citizens to research and/or
potentially purchase services, how was that solution purchased?  

a)      Regional Investment Board, b) Local Consortia, c) Authority
Budget/Spend, d) Other, please describe

 

No information held as Wiltshire Council do not use online service
catalogue/eMarketplace.

 

Q15 - If your eMarketplace was purchased by a group of councils, please
tell us with which other councils?

 

No information held as Wiltshire Council do not use online service
catalogue/eMarketplace.

 

Q16 - If your authority DOES utilise an eMarketplace for Adult Social
Care, what system is it based on?

a)      Developed In-house, b) Shop4Support, c) Quickbuy,  d) Cloudbuy, e)
Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other,
please specify

 

No information held as Wiltshire Council do not use online service
catalogue/eMarketplace.

 

Q17 - If the eMarketplace system is on a software contract, when does the
contact expire ?

a)      rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 

No information held as Wiltshire Council do not use online service
catalogue/eMarketplace.

 

Q18  - What electronic system do you use for Provider Management (contact
management and monitoring) in Adult Social Care ?   

a)      Developed in house, b) Liquidlogic protocol, c) Civica Paris, d)
Northgate Swift, e) OLM CareFirst,  f) Servelec Framework, g) AzeusCare, 
h) SAP i) Agresso,  j) OCC Controc, k) Oracle financials, o) other, please
state

 

a)       OLM Care First

 

Q19 - If the provider management system is on a software contract, when
does that contract expire? 

a)      Rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f)
2020, g) 2021, h) post 2021

 

a)       2018

 

 

Wiltshire Council has not withheld any information in relation to this
request under the exemptions of the Freedom of Information Act 2000.

 

If you are unhappy with this result, you can raise a complaint under the
council’s [3]Review Procedure for Information Requests (enclosed) within
40 days of receiving the information. When you have exhausted the
council’s procedure you can contact the Information Commissioner’s Office
at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF,
[4]www.ico.org.uk or 0303 123 1113. If you would like to discuss any of
the information provided to you or would like further information on the
review procedure, please contact me.

 

Information supplied under the Freedom of Information Act will be subject
to copyright protection under the Copyright, Designs and Patents Act 1988.
Information can be re-used for the purposes of research for non-commercial
purposes, for private study or for news reporting and reviews, without
requiring formal consent. However, if you wish to re-use the information
for commercial purposes, including publishing, you are required to seek
the permission of the copyright owner. Permission to re-use Wiltshire
Council’s copyright information is granted in the form of a licence.
Authorisation to re-use copyright material not owned by Wiltshire Council
should be sought from the copyright holders concerned.

 

Yours sincerely

Jenny

 

Jenny Dando

Information Governance Officer

Wiltshire Council

Corporate Office

Information Governance Team

County Hall – 1^st Floor

Trowbridge

Wiltshire BA14 8JN

 

[5]Tel:01380826457

Email: [email address]

 

Follow Wiltshire Council:

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