Current Social Care System

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Dear Wakefield City Council,

As you may be aware, some years ago London Borough of Brent hosted a register of applications in use by Local Authorities and some basic detail of the contracts e.g. start date and duration of contract - the eGov Register. This database was discontinued a short number of years ago with the lapse of the eGov initiative but the information within it was very helpful to software suppliers to understand when councils may be starting to consider revisiting the market for potential upgrades or improvements to their current technologies to best support their business and help them achieve their future aspirations.

In order to have an up to date view of this we would appreciate your completing the short questions to help us understand when your council may be in a position to consider its future options. We have sought the advice of Freedom Of Information Officers in constructing the questions to ensure any inconvenience is minimised and that we are not breaching any commercial confidences that could not, otherwise, be derived from the public domain. We do however want to ensure the information is accurate, and for that we seek your help.

Thank you in advance for answering the questions.
(feel free to delete the replies that are not applicable to your authority).

QUESTIONS:
Q1 - What electronic systems do you use for your public facing information & advise solution in ASC?
a) Corporate spreadsheet, b) Electronic marketplace, c) In-house social care website, d) Other please state
Q2 - Who is the provider of the Information & Access Electronic System ? ie. What software is used to provide information & advice & who provides it
a) developed In-house, b) Open objects, c) QuickHeart, d) My care, e) Other, please state
Q3 - If the electronic Information & advise system is on a software contract, when does that contract expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q4 - What electronic systems do you use for Case Management in ASC?
a) OLM Care first, b)Servelec Framework, c) AzeusCare, d) SAP, e) Agresso, f) Other, please state.
Q5 - If the Electronic Case Management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q6 - What electronic system do Council staff use for organising council managed care services ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP
Q7 - If the electronic system for accessing care services is on a software contract, what does when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q8 - What electronic system do you use for ASC Operational Financial Management in ASC ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP I) Agresso, j)OCC Controc, k) You2Choose , l) Quickheart, m) shopf4support, n) Oracle financials, o) other, please state.
Q9 - If the electronic system ASC Operational Financial Management is on a software contract, when does that contact expire?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q10 - For people eligible for Council funded care, does the council pay for services gross or net of a persons assessed financial contribution? If both, then please explain which circumstances are net.
a) Gross, b) Net, c) Both, please add information, d) Other, please state.
Q11 - What electronic system do you use for Adult social Care Operational finance Management in your authority ? In this context we are referring to any systems where client debts, provider creditors etc. are recorded.
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j)OCC Controc, k) Oracle financials, o) other, please state.
Q12 - If the Financial Assessment system is on a software contact, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q13 - Are direct payments made directly into peoples personal accounts? if not, then please give details
a) Yes, for all services b) Yes, for some services, c) No
Q14 - If Adult Social Care in your authority uses online service catalogue/eMarketplace of care providers for citizens to research and/or potentially purchase services, how was that solution purchased ?
a) Regional Investment Board, b) Local Consortia, c) Authority Budget/Spend, d) Other, please describe
Q15 - If your eMarketplace was purchased by a group of councils, please tell us with which other councils?
Q16 - If your authority DOES utilise an eMarketplace for Adult Social Care, what system is it based on ?
a) Developed In-house, b) Shop4Support, c) Quickbuy, d) Cloudbuy, e) Choose My Care, f) Slivers of Time, g) Book Your Own Breaks, h) Other, please specify
Q17 - If the eMarketplace system is on a software contract, when does the contact expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021
Q18 - What electronic system do you use for Provider Management (contact management and monitoring) in Adult Social Care ?
a) Developed in house, b) Liquidlogic protocol, c) Civica Paris, d) Northgate Swift, e) OLM CareFirst, f) Servelec Framework, g) AzeusCare, h) SAP i) Agresso, j) OCC Controc, k) Oracle financials, o) other, please state
Q19 - If the provider management system is on a software contract, when does that contract expire ?
a) rolling annual contract, b) 2016, c) 2017, d) 2018, e) 2019, f) 2020, g) 2021, h) post 2021

Thank you for taking the time to answer these questions.

Yours faithfully,

Michelle Large

freedomofinformation, Wakefield City Council

Dear Michelle Large,

FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION

Thank you for your email requesting information under the Freedom of Information Act 2000 which we received on 14 November 2016. It is our intention to have the response delivered to you by 12 December 2016.

I would like to inform you that all requests submitted under the Freedom of Information Act 2000 might be subject to exemption(s), which the Authority is entitled to apply to refuse the request.

In some cases the Authority may also ask that a fee be paid for processing and delivering the information to you. Details of any fee to be charged, if applicable, will be notified to you as soon as possible.

Any future correspondence you may have in relation to this matter should be marked Private & Confidential and sent to the Senior Information Governance Officer, Information Management Team, County Hall, Wakefield WF1 2QW or e-mailed to [Wakefield City Council request email].

Yours sincerely

Information Governance Officer
Corporate Information Governance Team,
City Solicitor’s Office.
Wakefield MDC, County Hall, Wakefield WF1 2QW
Email: [Wakefield City Council request email]
Tel: 01924 306112

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freedomofinformation, Wakefield City Council

Dear Ms Large,

Freedom of Information Act 2000 - Request for Information

I am writing in respect of your recent enquiry for information held by the Authority under the provisions of the Freedom of Information Act.

Please find the response to your request below.

Q1 - What electronic systems do you use for your public facing information & advice solution in ASC?

Electronic marketplace. In-house social care website.

Q2 - Who is the provider of the Information & Access Electronic System? I.e. What software is used to provide information & advice & who provides it?

Other, please state – connect to support by Shop 4 Support (now owned by PCG Care Solutions).

Q3 - If the electronic Information & advice system is on a software contract, when does that contract expire?

Rolling annual contract.

Q4 - What electronic systems do you use for Case Management in ASC?

Other, please state – Care Works – CareDirector.

Q5 - If the Electronic Case Management system is on a software contract, when does that contract expire?

2018.

Q6 - What electronic system do Council staff use for organising council managed care services?

Other – CM2000 CACI.

Q7 - If the electronic system for accessing care services is on a software contract, what does when does that contract expire?

2017.

Q8 - What electronic system do you use for ASC Operational Financial Management in ASC?

Developed in house

Q9 - If the electronic system ASC Operational Financial Management is on a software contract, when does that contact expire?

Not Applicable.

Q10 - For people eligible for Council funded care, does the council pay for services gross or net of a person’s assessed financial contribution? If both, then please explain which circumstances are net.

Both, please add information – Residential services are generally paid net and Non-residential services are generally paid gross. However, there are some exceptions due to individuals' personal circumstances.

Q11 - What electronic system do you use for Adult social Care Operational finance Management in your authority? In this context we are referring to any systems where client debts, provider creditors etc. are recorded.

Other, please state – a combination of CareDirector and in-house system.

Q12 - If the Financial Assessment system is on a software contact, when does that contract expire ?

2018 – for the CareDirector element.

Q13 - Are direct payments made directly into people’s personal accounts? if not, then please give details.

Yes, for all services. It is a requirement that people have a dedicated bank account for their direct payments.

Q14 - If Adult Social Care in your authority uses online service catalogue/eMarketplace of care providers for citizens to research and/or potentially purchase services, how was that solution purchased?

Other, please describe – Regional group of Councils.

Q15 - If your eMarketplace was purchased by a group of councils, please tell us with which other councils?

Yorkshire and Humber Regional Councils.

Q16 - If your authority DOES utilise an eMarketplace for Adult Social Care, what system is it based on?

Shop4Support.

Q17 - If the eMarketplace system is on a software contract, when does the contact expire?

Rolling annual contract.

Q18 - What electronic system do you use for Provider Management (contact management and monitoring) in Adult Social Care?

Other, please state - OCC SPOCC.

Q19 - If the provider management system is on a software contract, when does that contract expire?

Rolling annual contract.

Please do not hesitate to contact me should you have any further queries regarding this matter.

Yours sincerely

Senior Information Governance Officer
Information Governance Team
City Solicitor’s Office
Wakefield MDC
Tel: 01924 306112
E-mail: [Wakefield City Council request email]

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